Sergey Shatalnikov Email & Phone Number

Larnaca, Cyprus

Ларнака, Кипр

Interactive, guest-facing solution for entertainment, information and communication set on various platforms controlled from one CMS. Includes IPTV solution, mobile & web apps, in-room tablet app, online check-in solution, Digital Signage and High Speed Internet Access.Product manager for Hoteza TV and HotSign solutions.

Санкт-Петербург, Россия

5* hotels in Saint-Petersburg, Russia with over 900 rooms, 20 points of sale and 200 workstations. In 2022 WONE IT company bought Sokos Hotels Russia.• Heading up IT processes and operations for 3 hotels and SPA center to provide 24/7/365 support: resolution rate improved by 48%, and number of active tickets decreased by 3 times over 3 years prior to the pandemic• Managing a team of 3 specialists: hiring, onboarding, tasking and supervising in a friendly and empowering atmosphere• Collaborating with product managers to develop and customize the software for hospitality needs: passport scanning and recognition system, housekeeping system, HSIA management tool, personal data protection activities• Negotiating contract agreements with service suppliers to reduce costs by 50% on average • Enhancing monitoring system and notifications to catch failed operations, measure recovery time and familiarize the team with the action items• Creating a Confluence knowledge base with descriptions of processes, procedures and emergency plans• Implemented new network architecture during the localization project with only 4 hours of downtime of the main operations: planning, coordination, risks mitigation and vendor management with up to 12 specialists.

Санкт-Петербург, Россия

Ulmart was one of Russia's largest online retailers. The leader of Russian e-commerce in terms of revenues (about $1 billion).• Implemented BCM and ITSCM policies and procedures• Assembled continuous approach based on international best practices (ITIL, Cobit, BCI, DRI International) and standards (ISO 22300, 27000, 31000)• Communicated with stakeholders and provided training to employees to share the value of Business Continuity ManagementAn actual incident involving Investigative Committee happened. I have coordinated the procedures according to the BCP. As a result, vital financial operations were restored within the time limit. The reputational losses with the partners were minimized.

Санкт-Петербург, Россия

5* luxury hotel in Saint-Petersburg, Russia, offering elegant rooms, suites and apartments with a range of modern amenities.• Headed up IT infrastructure to provide 24/7/365 support for Windows servers, active directory, Cisco and other tools• Implemented Helpdesk software and support procedures to centralize support function and improve quality and speed of problem-solving• Managed a team of two IT specialists including onboarding, tasking and supervising

Санкт-Петербург, Россия

5* hotels in Saint-Petersburg, Russia. Over 900 rooms, 20 points of sale and 200 workstations.• Provided IT support and software administration of Opera PMS, Micros POS, Spiceworks Helpdesk• Implemented POS system for Spa & Fitness opening• Contributed to analysis and design of Wi-Fi network upgrade, conducted migration to Windows 7