Shatha Dweik, Mpa, Brmp Email & Phone Number

• Serve as content and creative services manager and serve main point of contact on service requests• Meet with client to understand business needs and objectives; provide appropriate support as needed• Assist clients with content requests including but not limited to PowerPoints, video production support,communication plans, marketing, training support, etc.• Partner with designers, internal and external, to help create compelling products to support clients’ needs• Create a process to prioritize requests to provide clients an understanding of where their requests are in thequeue; prioritization is based on several criteria• Create a process to gather metrics on requests to help serve clients better• Process Sharepoint site requests

Worked on the president’s external events including speeches, meetings, round tables, and other events. Developed our government relations strategy and developed relationships with congressional offices

Greater Chicago Area

Center for Literacy, University of Illinois at Chicago Facilitated ESL classes for adult Learners, conducted research to determine best tutoring practices, and initiated social media workshops

Chicago

Tutored Learners in English and developed lesson plans and activities while developing project management, facilitation, and presentation skills

Chicago

Analyzed retail business data to include in a retail map, created social media plan to attract new followers, created a database of RCC members, and organized data from many events to process what businesses, services and programs residents desired in their neighborhood in order to foster a growing community relationship; researched grants

Oak Lawn

Researched and answered constituent inquiresTaught constituents how to write letters requesting disability and social security assistance Conducted general administrative tasks

Participated in the research and analysis work in the areas of citizen engagement in managing development with specific reference to the citizen engagement regulatory and organizational framework as well as channels, modalities and examples of good practice

Prepared and dispense prescriptions to patients; assisted with product purchasing, inventory and equipment management and maintenance;

New York City

Researched themes of citizen engagement and how to best foster those themes in the Middle East and North Africa; analyzed member states’ economic, regulatory and social affairs in order to help determine appropriate methods of citizen engagement

Researched data and contributed reports on international events and politics; assisted in a recruitment of writers

Master Of Public Administration (M.P.A.), Information And Performance Management; Public Management

Liberal Arts And Science, Political Science