Key Responsibility: 1. Air Import (Operation & Customer Service, IGM Issue) Lead & Supervisor2. Key Contact for Special Customer for Air/Ocean, Import/Export shipment.3. Worked on GPS Development, Analysis, KPI, SOP, DSR & System enhance & support4. Air Import Pricing, Transit Management, Quote shop, Follow up Account Receivable5. Team Reporting to Management (Country, Regional, Global)6. Problem Solving with six sigma methodology, DMAIC & Lean Methodology.7. Country… Show more Key Responsibility: 1. Air Import (Operation & Customer Service, IGM Issue) Lead & Supervisor2. Key Contact for Special Customer for Air/Ocean, Import/Export shipment.3. Worked on GPS Development, Analysis, KPI, SOP, DSR & System enhance & support4. Air Import Pricing, Transit Management, Quote shop, Follow up Account Receivable5. Team Reporting to Management (Country, Regional, Global)6. Problem Solving with six sigma methodology, DMAIC & Lean Methodology.7. Country Trainer and super-user for EDM (Electronics document management), ESP (milestone tools)8. Cross-functional Support to other department & Global 9. EOS (Employer of the Choice) Coordinator & system admin10. Customer analysis (Churn, new & potential, top & lost) 11. Business Improvement Plan – Trade Lane & Profitability12. Airlines Visit & Relationship Management13. Problem Solving (PRS) & Customer Improvement Plan (CIP)14. Complaint, Claim & Exception Handling15. Sea-Air Shipment management Additional Responsibility:16. CargoWise Superuser (level: Gold) & Trainer for Bangladesh17. Office 365 Trainer & Country Champion18. Cargo wise One Lite Superuser & Lead for Nepal19. IMS Internal Auditor20. Member of Country BCP/BCM/IMT/Safety/Fire Warden/BIA/Well-being Team21. ASYCUDA system Follow Up & Customs Support22. Performance Dialogue Coordinator (Level 1 & 2) & country trainer23. Schedule meeting & training for Department & cross-team, Follow up action plans24. Training Management & refresher plan for team25. IRR Workflow & project Management26. Yearly goal setting and monitoring for team27. Update & maintain team diagram, work process flow (L5) Show less

Key Responsibility: • Key contact for Air Import Operation & Customer Service• Key contact for Air Import Pricing• Follow up Account Receivable • Problem Solving• Country Trainer and super-user for EDM Project• EOS Coordinator• Performance Dialogue Coordinator• Key Contact for Special Customer for all shipment unit• ESP Follow-up & support• Internal Auditor – IMS 2015• Worked on KPI, SOP, DSR, & System supportMain Achievement:• Several times… Show more Key Responsibility: • Key contact for Air Import Operation & Customer Service• Key contact for Air Import Pricing• Follow up Account Receivable • Problem Solving• Country Trainer and super-user for EDM Project• EOS Coordinator• Performance Dialogue Coordinator• Key Contact for Special Customer for all shipment unit• ESP Follow-up & support• Internal Auditor – IMS 2015• Worked on KPI, SOP, DSR, & System supportMain Achievement:• Several times nominated for Employee of the Year• Maximum KPI score• Appreciation from customer, overseas & local management• Awarded for Problem Solving• Core Team member for TMS project Show less

Key Responsibility: • Key contact for Air Import Operation • Key contact for special Ocean Export customer “Landmark”• Support Ocean Import• Worked on KPI, SOP, DSR & System supportMain Achievement:• Recognized as Employee of the Quarter• Maximum KPI score• Appreciation from customer & management• Promoted to next level

Key Responsibility: 1. Key contact for Sea Import Operation & Customer Service2. Key contact for special customer of Sea Export “CELIO”3. Air Export & Warehouse Handling & Billing.4. Key contact for Alcatel-3G Project & Omera Project.5. Web Planning, CFS Plan, Maintain Customer Portal, PO Management & Customer Database ManagementAdditional Responsibility:1. KPI Management & System support2. Quotation & DSR for Projects

Key Responsibility: • Key contact for Sea Import Operation & Customer Service• Key contact for special customer of Sea Export “CELIO”• Warehouse Handling & Billing• Key contact for Alcatel-3G Project• Worked for Omera Project• Web Planning & CFS Plan• Maintain Customer Portal • Customer Database ManagementMain Achievement:• Maximum KPI score• Appreciation from customer, overseas & local management• Promotion

Key Responsibility: • Customer Service for General Banking• Foreign-exchange file update• Issue Pay-order • Document filing Main Achievement:• Practical Experience on Banking• Appreciation from ManagementSuccessfully completed Internship