Shaugath Dey Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

◆ Demonstrated strong analytical skills by compiling insights and recommendations for research deliverables, both independently and with the broader Insights team◆ Used multiple tools (especially Microsoft Excel, Microsoft Powerpoint, DisplayR, Qualtrics) to deliver a range of deliverables to meet our clients’ research needs. Deliverables include: reports, programmed surveys, dashboards, stacked and weighted data and Vox Pops◆ Designed and built multiple dashboards, programmed surveys, and complied reports for clients across a range of industries◆ Furthered my knowledge and experience across a range of studies: Brand Research, Campaign Evaluation, Community/Panel Engagement, Customer Satisfaction/Loyalty/Research, Usage & Attitude etc.◆ Collaborated with other fellow Market Research professionals such as the broader Insights team, Project Managers and Account Managers - often across regions - so that research projects can be delivered to our clients’ satisfaction◆ Exercised my presentation skills by communicating the ‘story behind the numbers’ and the rationale behind dashboard design, for reporting and dashboard projects respectively◆ Frequently engaged in quality control for surveys, dashboards and reports

Sydney, New South Wales, Australia

◆ Demonstrated effective project management and time management by delivering over 1.16 million USD worth of revenue to our department - often working on more than 20 projects at the same time◆ Displayed effective yield/margin control by exceeding margin targets for every quarter throughout my tenure within the role◆ Maintained a 5/5 Project Management Customer Satisfaction score throughout my tenure. This was in part due to my strong stakeholder management, problem solving skills and solution-oriented approach where scope, budget and/or timelines were at risk◆ Demonstrated negotiation skills when discussing pricing with vendors, to ensure that projects could run within margin targets ◆ Used, and occasionally built Salesforce reports to monitor key Project Management metrics (e.g. delivered revenue, pipeline, margins) for key accounts and project types ◆ Demonstrated strong teamwork skills, on both my own and others’ projects, by collaborating with team members for solutions to situations involving scope changes, heightened client temperature and other problem-solving scenarios ◆ Developed and strengthened my knowledge of Market Research projects by: o Running a variety of projects e.g. General Population Studies, Brand Trackers, Market Landscape Assessments, Panel Recruitment and more, across multiple countries o Ensuring that surveys were distributed to correct Target Audience o Sampling strategically so that projects could close in a timely manner

Sydney, Australia

◆ Engaged in over 5600 customer support interactions ◆ Team Lead for CX Dashboards and XM Directory product lines: helped onboard new specialists, ran targeted workshops (shared globally) to help address knowledge gaps and further developed my own knowledge from group troubleshooting◆ Implemented and tailored a new remote training program to onboard 2 new Product Specialists. ◆ Voted "Most Transparent" by other Product Specialists

Sutherland Hospital, Caringbah, Sydney, Australia

◆ Answered hundreds of phone calls and front-desk enquiries per shift◆ Worked calmly under pressure whilst answering the internal hospital emergency phone◆ Demonstrated problem-solving ability by attending to enquirers' concerns whilst maintaining strict hospital protocols◆ Helped train a new staff member for night shifts

Sydney, Australia

Beijing City, China

◆ Research exchange scholarship recipient, for Tsinghua University in Beijing, China ◆ Completed three overlapping research projects in three months. This included a self-directed investigation where I developed the research idea after reading 27 papers, and planned and conducted experiments with other researchers◆ Displayed a very high level of written communication and experimental skills whilst co-authoring a research paper [linked under "Publications" below]