Design medical and audio cables for contract manufacturing at P1 Technologies.

Performed electro mechanical testing on Naval Warefare Systems equipment. More to follow.

Leidos contract with the United States Navy. Assembled complex Naval Surveillance System. Use technical skills to assemble complex electrical and mechanical devices for the Naval Digital Video Surveillance System II {DVSS2} for the Space and Naval Warfare Systems Center. Read and understand military specification. Read and understand electronic, electro-mechanical schematics. Ruggedize archive severs and power supplies with Room Temperature Vulcanization {RTV} caulk using an air compressor and special syringe applicator. Load military data into solid-state drives using mini mSATA and Peripheral Component Interconnect Express {PCIe}. Use Philips screw driver, torque wrenches, heat transfer membrane, cordless hand drill, socket wrench, sockets, open ended wrenches, closed ended wrenches, razor blades, box cutters, assembly data cables, power cables and communication cables.

Leidos contract with the Army to build {ARL-E} Airborne Reconnaissance Low-Enhanced for modified Bombardier DHC-8 aircraft. Built complex military cable assemblies for multiple intelligence (multi-INT) airborne platform that provides a persistent capability to detect, locate, classify/identify and track surface targets in day/night, near-all-weather conditions with a high degree of timeliness and accuracy. Use technical skills on the building and termination of complex cable assemblies for the Leidos Airborne Reconnaissance Low-Enhanced (ARL-E) systems under the Leidos ARL-E program for the United States Army. Use soldering iron, string tie (wax string), military specialty pin/contact/socket positioners, heat gun, shield termination, side cutters, wire strippers, needle nose pliers, vise grip, military specialty crimp tools. Terminated: Eaton, Safran, LEMO, GLENAIR, CORSAIR, ANPHENOL, PIC connectors. Prepared and terminated American Wire Gage 2 through 36 AWG cable assemblies. Terminated RJ-45, Glenaire El Ochito, Micro Twinax, Quadrax, Soldered Micro Twinax, USB, Power Cables, Ethernet Cables, Data Cables, DVI-D, splices, military specification circular connectors. Read military specifications to form-fit-function into racks. Tested, built and intergrated complex military cable assemblies for special moldular devices which perform intelligence, surveillance and reconnaissance for the United States Army.

Leidos contract with the Army to build {ARL-E} Airborne Reconnaissance Low-Enhanced for modified Bombardier DHC-8 aircraft. Built complex military cable assemblies for multiple intelligence (multi-INT) airborne platform that provides a persistent capability to detect, locate, classify/identify and track surface targets in day/night, near-all-weather conditions with a high degree of timeliness and accuracy. Leidos contract with the Army to build {ARL-E} Airborne Reconnaissance Low-Enhanced for modified Bombardier DHC-8 aircraft. Built complex military cable assemblies for multiple intelligence (multi-INT) airborne platform that provides a persistent capability to detect, locate, classify/identify and track surface targets in day/night, near-all-weather conditions with a high degree of timeliness and accuracy. Use technical skills on the building and termination of complex cable assemblies for the Leidos Airborne Reconnaissance Low-Enhanced (ARL-E) systems under the Leidos ARL-E program for the United States Army. Use soldering iron, string tie (wax string), military specialty pin/contact/socket positioners, heat gun, shield termination, side cutters, wire strippers, needle nose pliers, vise grip, military specialty crimp tools. Terminated: Eaton, Safran, LEMO, GLENAIR, CORSAIR, ANPHENOL, PIC connectors. Prepared and terminated American Wire Gage 2 through 36 AWG cable assemblies. Terminated RJ-45, Glenaire El Ochito, Micro Twinax, Quadrax, Soldered Micro Twinax, USB, Power Cables, Ethernet Cables, Data Cables, DVI-D, splices, military specification circular connectors. Read military specifications to form-fit-function into racks. Tested, built and intergrated complex military cable assemblies for special moldular devices which perform intelligence, surveillance and reconnaissance for the United States Army.

Troubleshoot P25 Land Mobile Radio systems. Was part of the escalation team support USA customers under the Harris Public Safety & Professional Communications (PSPC) business. Provided onsite support of P25 Land Mobile Radio systems. Applied knowledge in UNIX, Linux, Cisco (routers, switches and firewalls), Microsoft Server 2003, 2008, 2013 setup and configuartion. Demanstrated knowledge on fundamental Radio Frequency with practical troubleshooting skills.Upgraded 911 Dispatch Center in Pittsylvania County, VA from legacy IP Maestros Consoles to Symphony Consoles. Built personality for each Symphony console, resolving issues with Maestros audio card. Symphony has a user friendly system running on embedded Microsoft windows 7.Supported Miami-Dade County, FL, EDACS to P25 systems migration. This include in person troubleshooting at all eleven Miami-Dade police departments, Corrections & Rehabilitation, Circuit & County Courts.Supported 911 Volusia County, FL (Daytona Beach and Daytona International Raceway) during EDACS to P25 migration project. Provide on site troubleshooting of EDACS and P25 system. Eliminated unexplained missing audio events on land mobile radio system by isolating problems to EDACS gateway and provided dispatch center data to development engineers.

Provide technical oversight for high-profile customers and escalated issues; insure consistent delivery of quality service to customers and achievement of operational targets.Responsible for supporting high-profile customers and monitoring high-priority issues to ensure compliance with Service Level Agreements (SLA), internal targets and customer satisfaction.Responsible for Customer Technical Support (CTS) business continuity and maintaining the disaster recovery plan.Point of contact for Level 2 escalation for all Customer Report Issues of Priority 1, 2 and 3 calls. The escalation assures that target repair periods (mean time-to-repair MTTR) are met by informing the appropriate personnel within the business unit and engaging the appropriate Engineers.Manages CTS call center vendor, this includes responsibility for the vendor's processes, validating invoices, assuring their customers data is correct and holding periodic reviews.Administer CTS customer satisfaction surveys. This includes initiating surveys, monitoring customer responses and providing feedback or action as necessary.Alternate point of escalation for the resolution of customer problems within the defined timeframes.Responsible for tracking and managing warranty claims including tower climb claims for the Filters business unit.Provide hands-on customer support of tickets and Return Material Authorization (RMA's) if demand exceeds available Support Engineer resources.Provide oversight for RGA's over 30 days old. Escalate any aged RMA's as required. Review of all necessary metrics to ensure operational, SLA and customer support targets are met.Undertake any other reasonable task as requested by management.

Managed between four to seventeen staff over the past six years as the Customer Support Supervisor. Presently manage a staff of four Customer Service Representatives (CSR) in a 24/7 technical support operation center for the following product lines: (GeoLENsLMU, GeoLENsMLC {formally Geometrix}) mobile location based services including E911 systems, OneBase Cell Extender, Tower Mounted Amplifier (TMA), Receive Antenna Input Tray (RxAIT), Invex 3G, Drive Test Platform (DTP), Diplexer and Duplexers for the Wireless Network Solutions (WNS) division of CommScope.Knowledgeable with the Systems Application and Products in Data Process (SAP) system for sales orders for Return Material Authorization (RMA), employee expense reports and employee vacation time.Coaching of CSR to achieve higher performance. Provide continuing education to CSRs through in house training, CommScope Learn Center and Computer Based Training.Working knowledge of the following Andrew LLC products: GeoLENsLMU, GeoLENsMLC, OneBase Cell Extender, Tower Mounted Amplifier, Receive Antenna Input Tray, Drive Test Platform (DTP), MATE, Invex 3G, Diplexer and Duplexer.Coordinates all in house training and cell site visits with business unit management and engineers.Organizes and maintains CTS Laboratory.In-depth knowledge of customer service systems and metrics used to increase employee performance and efficiency, improve response times to customers and improve customer satisfaction.Assisted CTS Management in the design and implementation of metrics and programs to manage the operation of Customer Technical Support (CTS) Department.Assisted CTS Management in the design and implementation of the two customer satisfaction surveys. One survey used for the customer satisfaction with the CSR and one survey used for the customer satisfaction with Marketing Support Network (MSN) Representatives. (MSN is CTS after hours call center.)Assists in the management of Tier-1 call center vendor

Troubleshot system problems with SUN Servers running Solaris 8 and 10 operating systems, Cisco routers 2600, 3600 and 7206, Magnum Switch, Wireless Location Sensors (WLS), Location Monitoring Units (LMU) located at the base transceiver station (BTS).Troubleshot proprietary software called Gelocation Control System software. Troubleshot problems with Java process, Tomcat process, MySQL processes.Drafted Root Cause Analysis (RCA) for effective corrective action on trouble issues. Drafted procedures, processes, manuals and other documentation to enhance and develop the efficiency of the team.

Successfully completed a VERITAS project which required the learning of UNIX commands and VERITAS. Provided 24/7 professional support and troubleshooting of complex technical issues with the Geometrix E-911, involving proprietary software along with SUN servers and Cisco routers.Coordinated with other business units to resolve customer's technical problems.Wrote, edited and enhanced documentation, procedures and processes.

Served as a liaison between the customer and manufacturing, engineering, marketing, sales, and purchasing organizations for all product quality issues.Worked with external customers to define customer needs and resolve problems in a professional and timely manner.Developed and implemented necessary measurement methods the production of electronic connectors.Coordinated investigations of customer complaints, identifying root causes and assisting in the development and implementation of effective corrective actions.Quality control: Assisted production areas in evaluating product quality, ensuring defect-free products.Selected and assisted in developing quality assurance systems to ensure that all supplied materials met expectations.Monitored and reported quality performance of products.Directed activities of manufacturing personnel in support of quality improvement efforts.

Modified existing Radio Frequency (RF) designs for component variations.Provide technical support to the production line personnel.

Investigated all types of technical issues (electrical, mechanical, welding, paint, form-fit-function); ensured that all parts received met documented military specifications.

Trained technicians to test, align, and troubleshoot broadband Radio Frequency (RF) amplifiers. Performed final quality testing of RF amplifiers using: Hewlett Packard (HP) RF Network Analyzer, Oscilloscope and SAM Power meter.

Used Oscilloscope, Spectrum Analyzer, Ultrasonic Analyzer, Function Generator, Hewlett Packard Impedance Meter to test, align and troubleshoot medical transducers.