T/O £63M pa, 98,000 sqft, 15 direct reporting, 350 indirect staff.• Accountable for online grocery operation of £15M with 14 vehicles.• Deputised for Regional Manager in their absence for support, advice and line management.• Manage stock within set minimum and maximum levels to serve customers without over-extending supply holding.• Analyse daily and weekly sales results and maintained ongoing, productive dialogue with Regional Manager and peers on sales performance.• Establish clear Sales, Wages and Controllable budgets with sound controls to keep business operating within optimum finances.• Consistently hit all KPIs. Achieved excellent stock results exceeded shrinkage goals with additional savings of £116K.• Train, mentor and develop senior colleagues, ensuring an excellent standard of leadership.• Pursue new business opportunities by forging strong networks and contacting potential suppliers.• Collaborate with internal and external stakeholders developing strategies to capitalise on emerging customer trends.• Enforce service standards to maintain an established reputation for excellence through the Senior Leadership team.• Oversee business staffing and training, building a successful, customer-focused team. Wages Budget v Actual: -6K YTD. Previous year £74K overspend.• Enforce licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.

T/O £26M, 48,000 sqft, 8 direct reporting and 150 indirect staff.• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities. Recognised for innovation and analytical thinking.• Trained, mentored, and developed team, inspiring colleagues to achieve. Improved and maintained excellent morale, achieving best absence % and lowest labour turnover.• Leveraged strong working knowledge of products and systems within FMCG industry.• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.• Established clear budgets with sound operational controls to keep business operating.• Created seasonal sales plans with varying stock and promotional strategies.• Maintained strong partnerships with senior management to keep alignment and timely communication.

T/O £38M, 63,000 sqft, 13 direct reporting, indirect 200 staff.• Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.• Oversaw operations of organisation, including budget and target planning, strategic development, community outreach, forecasting and payroll.• Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.• Exceeded sales forecast figures consistently through superior customer care and engagement.• Supported other Store Managers and teams through consistent guidance and mentorship.

T/O £37M, 54,000 sqft, 12 direct reporting, 250 indirect staff.• Accountable for online delivery operation in-store, T/O 9.8M with nine vehicles.• Responsible for training, development, and ongoing mentoring for new and aspiring managers, as well as existing Store Managers within Birmingham and surrounding areas.• Organised, launched and established best practice procedures for known and unknown loss, stock control, people management, financial controls and customer service.• Empowered staff members to contribute to continuous improvement, quality and growth of company.• Managed high-performing teams to deliver outstanding availability and store standards whilst increasing store profits.• Delivered business strategy to drive revenue and operational efficiencies.

T/O £31M pa, 56,000 sqft, 12 direct reporting and 180 Indirect staff.

T/O £18M pa, 22,000 sqft, three direct reporting, indirect 90 staff.

T/O £85M pa, 148,000 sqft. Leadership team of 24, 480 staff

T/O £70M pa, 126,000 sqft. Leadership of 22 managers, 450 staff