-- Leads the Development, Strategy and Vision of Merchandising: --> Conceives and develops new product lines of branded diamonds, custom engagement rings and jewellery.> Negotiated and signed partnership deals with vendors to sell rare Canadian polished diamonds and branded lab-grown diamonds.> Leads and executes merchandise strategies, including targeted marketing campaigns, as well as online and in-store branding and marketing material.> Makes purchasing decisions in alignment with strategies based on market trend analyses.> Develops growth strategies for existing brands and sources new brands.-- Delivers Financial Results: --> Lead a rise in e-commerce sales through online marketing campaigns.> Launches and delivers new products and new SKUs.> Develops and recommends product positioning, packaging and pricing strategy to produce the highest possible GM%'s and long-term market share.> Drove demand through multi-channel and targeted marketing to increase sales and hit or exceed target forecasts.> Drove higher GM%'s and lowered costs through innovative, exclusive products and cheaper web advertising.> Delivered inventory targets by maximizing sales and managing returns to vendors on a timely basis.-- Management of Team: --> Ensured we have the right, dynamic talent in the organization to support strategy and drive growth.Provide ongoing coaching and development with direct reports.> Worked to ensure we are able to attract strong talent and assemble teams to support growth plans.-- Optimization: --> Regularly perform market and competition analysis to strategically expand brand selections, jewellery collections, as well as drive in-store and online sales.> Execute vision, lead and drive strategy though daily communications and weekly meetings.> Integrate and coordinate teams to enhance productivity and accuracy of reporting to ensure corporate demands and growth plans are accomplished.

> As an integral part of the management team, was responsible for partnering with company directors and fellow leaders to ensure our Clients had a Customer Service Experience that is the best in our industry.> Had to meet my own personal sales goals, as well as lead, assist and support the rest of the team to meet theirs.> Maximised and grew the Sales side of the Business through KPI Analysis (i.e.; Monthly Sales Goals, Marketing ROIs, etc.).> Executed and developed selling standards and procedures, as well as performance guidelines, and created a team environment that was supportive, stimulative, and encouraging for all staff.> Provided daily support and guidance to sales staff, and weekly formal coaching sessions to support the continued growth of Team Members.> Analysed and followed up on Employee/Customer relationships based on CRM principles, and set vision and expectations to build future business.> Worked constantly to ensure the best overall customer experience, while minimizing consumer issues and barriers to sale, to create an unforgettable encounter for people shopping with us.

> Challenging and rewarding position that required passion and commitment to the well-being of others.> Providing best-in-class service to its members when they need help the most! There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.> Made a difference by helping members during stressful situations. Came to the rescue and provided top-notch service by responding to emergency road service requests in a call center environment.> Listened to members and quickly identified their problem.> Performed geographical location spotting and data entry.> Provided initial over-the-phone problem solving, seeking a solution to get the member back on the road quickly, without the need of roadside assistance.> Analyzed member accounts to determine additional products and services that could benefit the member.> Had to quickly navigate through multiple P.C. applications in order to create a customer file and provide immediate assistance.> Cross and up-sold member benefits.> Worked nights and weekends in a fast paced, structured 24/7 call center environment.