I am a top-performing hospitality professional with extensive experience in the hospitality industry acquired at the helm of multiple high-pressure, fast-paced venues. I am known for my consistent performance in designing and enacting best practices to improve business performance. Effectively working in a team environment, I focus on developing customer-facing teams, empowering staff to deliver shared goals. With over 15 years of expertise, I’ve refined my expertise in the following areas: ★Enhancing multi-location operation expertise, most recently overseeing four venues for the Bass Pro Shops Group.★Delivering exceptional customer service, surpassing overall guest satisfaction scores.★Training and motivating employees to exceed goals with effective development and constructive feedback.★Winning multiple awards by utilizing exceptional instincts for meeting high expectations and optimizing service standards.Most of all, I am passionate about delivering memorable experiences for all guests. I greatly enjoy working in the hospitality industry and I want to continue to apply my expertise and skill set to develop customer-facing teams focused on delivering exceptional standards of service.