A critical role in overseeing and optimizing an organization's day-to-day activities. Here are some key responsibilities and skills associated with the role:1. **Process Optimization**: Streamlining operational processes to improve efficiency and reduce costs.2. **Team Management**: Leading and mentoring staff, ensuring that teams are motivated and productive.3. **Budget Management**: Developing and managing budgets, monitoring expenditures, and ensuring financial goals are met.4. **Quality Control**: Implementing quality assurance processes to maintain high standards in products or services.5. **Supply Chain Management**: Overseeing the supply chain, including procurement, logistics, and inventory management.6. **Strategic Planning**: Collaborating with upper management to develop strategic initiatives and long-term operational goals.7. **Performance Metrics**: Establishing and analyzing KPIs to assess operational performance and identify areas for improvement.8. **Problem-Solving**: Addressing operational challenges and finding effective solutions quickly.- **Leadership**: Ability to inspire and lead teams effectively.- **Analytical Skills**: Strong data analysis skills to assess performance and make informed decisions.- **Communication**: Excellent verbal and written communication skills for interacting with various stakeholders.- **Project Management**: Proficiency in managing multiple projects and deadlines simultaneously.- **Technical Proficiency**: Familiarity with relevant software and tools used in operations management (e.g., ERP systems).- **Adaptability**: Ability to adapt to changing circumstances and new challenges.This role is crucial in ensuring that an organization's operations run smoothly and efficiently, contributing to overall business success.

A critical role in overseeing and optimizing an organization's day-to-day activities. Here are some key responsibilities and skills associated with the role:1. **Process Optimization**: Streamlining operational processes to improve efficiency and reduce costs.2. **Team Management**: Leading and mentoring staff, ensuring that teams are motivated and productive.3. **Budget Management**: Developing and managing budgets, monitoring expenditures, and ensuring financial goals are met.4. **Quality Control**: Implementing quality assurance processes to maintain high standards in products or services.5. **Supply Chain Management**: Overseeing the supply chain, including procurement, logistics, and inventory management.6. **Strategic Planning**: Collaborating with upper management to develop strategic initiatives and long-term operational goals.7. **Performance Metrics**: Establishing and analyzing KPIs to assess operational performance and identify areas for improvement.8. **Problem-Solving**: Addressing operational challenges and finding effective solutions quickly.- **Leadership**: Ability to inspire and lead teams effectively.- **Analytical Skills**: Strong data analysis skills to assess performance and make informed decisions.- **Communication**: Excellent verbal and written communication skills for interacting with various stakeholders.- **Project Management**: Proficiency in managing multiple projects and deadlines simultaneously.- **Technical Proficiency**: Familiarity with relevant software and tools used in operations management (e.g., ERP systems).- **Adaptability**: Ability to adapt to changing circumstances and new challenges.This role is crucial in ensuring that an organization's operations run smoothly and efficiently, contributing to overall business success.

Managing and orchestrating variously sized projects. Understanding client needs and supporting requirements. Organising quarterly audits and 1-2-1 meetings of employees to ensure work is carried out, to a high standard, for clients, such as, Southern Housing, Stonegate Pubs, Peabody, London Euston Station and many more. Produce and design employee reports and investigate customers queries to reassure clients that our business met their needs. Enhancing large sales and avoid disappointing clients in every aspect. Established and managed, the Drone department conducting aerial surveys and reports for clients, increasing revenue for the company.● Manage employees’ performance, coach and develop individuals in their roles. Protect all company assets supplied, ensuring applicable HR Policies & Procedures are followed.● Ensure attainment of high levels of satisfaction with performance delivery and that contractual KPI targets are achieved in accordance with agreed standard operating procedures.● Health, Safety and Risk Management. Knowledgeable with the requirements of the Health and Safety at Work Act 1974 and associated legislation including water hygiene, asbestos and working at heights.● Secure and retaining contracts by resolving key queries and complaints in efficient manner.● Monitoring budget provisions and reporting on any variances. Evaluating current and planned expenditure and delivering on the end of year budgets.● Attending meetings with social housing surveyors and directors to discuss plans for various projects and raising PO’s and authorising invoices.● Complete site survey visits and identifying areas where maintenance planning is required and preparing planned PPM schedules.● Working in conjunction with the general manager, recruiting and appointment of suitable staff in order to maximise staff retention.● Responsible for Implementing policy and procedure across the company to ensure a consistent and 5* approach.

Oversaw engineers in Southeast Region to ensure compliance with installation regulations in Gas, Electrics, and plumbing. Compose and maintain daily audits of engineers to ensure work is done in high quality standards for key client. Produce and design engineers reports and investigate customers queries to reassure clients that business met their requirements. Enhance sales and avoid disappointing clients in absence of engineers by utilising my skills.● Provide excellent coaching and mentoring to engineers with new skills and observe their career growth.● Deliver exceptional customer service to ensure greatest possible client experience from company.● Secure and retain customers by resolving key queries and complaints in efficient manner.● Attending properties, engineers have attended, and conduct audits on their quality of work and customer service.

Provide optimal service to consumers with high-quality installation of gas, electrical, and wet appliances. Coach and mentor up to 30+ engineers with high standard to ensure competency with all installations and regulations. Oversaw various operations such as gas service installer fits, maintains and repairs gas systems within old and new buildings central heating systems or gas appliances. ● Accomplished and secured top engineer award in 2019/2020 for receiving best customer feedback and delivering robust customer service.● Delivered various gas installation services on low, intermediate, and medium pressure distribution and high-pressure transmission networks.● Provided a high level of mentoring to new engineers, enhancing their skills and observing them throughout.