KEY ACHIEVEMENTS• Leading the organisation, attendance and facilitation of Education Visitor Panel meetings (typically two-days duration) to universities and colleges throughout the United Kingdom, to robustly quality assure the standard of optical education. • Commended for writing high quality visit inspection reports which are disclosed to the education providers, (universities and colleges), presented to Council, and published on the business website. • Developing and reviewing risk-based triage processes for the review and analysis of GOC Education team tasks, such as notification of change/modification requests received from education providers, in order to assess patient safety and higher education quality assurance considerations. • Trained and assigned as a GOC Mental Health First Aider, organising and facilitating Education Visitor Panel training days, and attendance at I.T. Steering Group meetings, and the GOC diversity and inclusion staff network forum on behalf of the Education team.

• Conducting detailed and expert assessments of applications to use confidential patient information for health and social care research. • Preparing case applications for consideration by the Confidentiality Advisory Group (CAG) meetings held once a month in London and Manchester. • Managing and attending the CAG meetings to ensure the accurate provision of written and verbal outcomes on behalf of the CAG and decision makers.• Providing professional and expert advice by e-mail and telephone correspondence to received applications and from stakeholders such as NHS Digital, Public Health England, the Care Quality Commission, etc.

KEY ACHIEVEMENTS• Developed expertise in undertaking a plethora of decision making and administrative output audits in order to quality assure a range of procedural decisions made and casework undertaken within the Regulation Directorate (Fitness to Practise, Registrations, Hearings and Operational Excellence). This has been commended by external organisations (e.g. Grant Thornton & Professional Standards Authority) as a paramount function in minimising exposure to operational and reputational risk.• Adept at providing oral and written feedback, including negative findings, to individual colleagues and writing reports (including statistical analysis) for management and the Executive Management Team in order that errors can be proactively and reactively rectified, & identify best practice in order to continuously drive through improved service delivery across the Directorate.• Tasked by Head of Compliance and Project Manager (Operational Excellence) to draft two documents for use in the Fitness to Practise Department; Allegations Guidance and Casework Manual. These are now two living documents that are used to engender best practice and consistency by Caseworkers in the department.

KEY ACHIEVEMENTS• Tasked to process a submission from an education provider to run a new dental care professional course. After gathering the necessary documentation and seeking expert opinion, this was presented to the Chief Executive of the GDC who approved the course being able to commence.• Leading on the co-ordination and organisation of a training day for approx. 55 delegates (lay and registrant inspectors), including venue and guest speaker selection & assisting the QA Operations Manager with devising the agenda and topics for discussion/activities on the day. • Attending dental programme and exam inspections at two universities in the United Kingdom, in order to assist the inspection panel in evaluating the quality of dental courses and examinations.

KEY ACHIEVEMENTS• Efficiently managed and acted as Committee Secretary to weekly Investigating Committee (IC) meetings in a role that was devised for two employees (fellow colleague left the organisation after approximately three months).• Provided procedural and quasi-legal guidance to IC members during Committee meetings to contribute to sound decision making on cases considered and minimise reputational and financial risks, e.g. judicial reviews.• Designed and facilitated training days for IC members and Chairs & tasked by the Appointments Committee with rolling out continuing professional development initiatives such as Peer Review.

KEY ACHIEVEMENTS• Effectively managed a high caseload, including complex and high profile (e.g. serious crime) cases, by writing detailed assessment reports and drafting allegations, where necessary, regarding wide ranging complaints received against dental professionals for presentation at the Department’s assessment procedure meetings.• Provided advice and information to complex and general procedural queries by telephone and written correspondence to various stakeholders such as dental professionals, trade unions, informants and solicitors/legal counsel. • Acting as Operations Manager when required including assisting with the training of new Caseworkers, allocating cases to Caseworkers and leading and signing off on case Assessment meetings.

KEY ACHIEVEMENTS• Drafting allegations, often extracted from voluminous documentation, to serve on nurses, midwives and health visitors based on complaints received against them, ranging from the provision of substandard clinical care to cautions/convictions received against them from patients, hospitals, the police, fellow professionals, etc.• Deputising as Case Manager at the Council's Preliminary Proceedings Committee (initial consideration of referred cases) and Committee Clerk duties at Interim Suspension (high profile and public protection cases) Committee meetings.• Assisting with the induction and training of newly recruited Case Officers.