Shaun Donovan Email & Phone Number

Waltham, Massachusetts, US

• Maintain internal IT infrastructure systems and provide administration for business applications such as Google Workspace, Microsoft Office 365, Jamf Pro, Okta, Slack, Adobe Products, LogMeIn, and more
• Virtual Machine management with VMware ESX and vCenter
• Utilize Jira Issue & Project Tracking software to prioritize, escalate, and provide troubleshooting for company employees
• Network management, cable routing, configuring copper and fiber network switches
• Provide remote technical support to all U.S. based Infinidat employees, provide local data center technical support and troubleshooting
• Support Mac, Linux and Windows environments, terminal emulators, managing databases, utilizing bash shell and python scripts

Boston, Massachusetts, US

• Provided support to all Man Investments & Numeric employees, primarily supporting Boston based users, as well as systems, business applications and vendor services.Key technologies supported:
• Microsoft desktop operating systems including Windows 7, and Windows 10
• BlackBerry UEM
• Mobile Device Management (MDM) of iOS and Android devices
• RSA Authentication Management
• Cisco Unified Communications Manager Administration (CUCMA), IP Phones, Cisco videoconference systems

Ashburn, Virginia, US

• Desktop Support covering Software and Operating Systems; Encryption, anti-virus, login scripts, Active Directory, Group Policy Objects
• System Center Configuration Manager (SCCM) management
• Active Directory (AD) management
• Install, Move, Add, Change, and Uninstall of hardware and software
• Hardware Break Fix Services for End User Devices
• Troubleshooting Desktops, Laptops, Tablets, Smartphones, Thin Clients, Printers, etc.

Canton, Massachusetts, US

• Hardware Management: laptops, MS Surfaces, iPhones, iPads, network printers; DoD wiping, imaging, custom configurations, system migrations, general support and troubleshooting
• Software Management: installation, testing, ensure compatibility, custom configurations, end user data migrations (data backup and restoration)
• Operating Systems: MS Windows 7, MS Windows 8, Windows 10, iOS 9.x and iOS 10.x
• Security: Installation, configuration and testing of RSA Secure Tokens, MobileIron, Data Loss Protection (DLP), Cisco VPN
• MS Active Directory (AD); Group Management of Computer and User Objects
• MS System Center Configuration Manager (SCCM); Application & Policy deployments

• Managed 12 staff off-site users, content managers, graphic designers and technical support staff in their day to day operations
• Responsible for day to day operations and maintenance of a hosted environment while managing the vendor and remote support thereof
• Oversaw strategic planning, implementations, policy management and support documentation
• Desktop Support covering software and hardware troubleshooting for remote employees
• Built and maintained corporate website including content and graphic design
• Managed site content, provisioning, application updates and provided an effective visual aesthetic design to the company

Bachelor Of Science - Bs, Information Technology

Technical Training Certificate, Information Technology