Shaun Gorringe Email & Phone Number

Blackpool, England, United Kingdom

Blackpool, England, United Kingdom

- Taking a strategic role to develop the highest standards of customer service, both internal and external.- Manage and develop the operational departments of the Grand Theatre, Blackpool - front and back of house (including Housekeeping, Maintenance, Duty Management, Stage Manager and teams.)- Health and Safety Officer for the Grand Theatre, ensuring all policies, procedures and risk assessments remain current and up tod date.- Responsible for developing the theatre's access offer.- To maintain the legal requirements of the Theatre/Entertainment and Justices licenses as Designated Premises Supervisor.- To develop and implement systems and procedures to support the Front of House service and ensure operational standards are clear and consistent. This includes liaising between staff and volunteers, creating effective communication mechanisms, ensuring that key information is shared, for instance, running times, gunshots, strobe, smoke, etc.

Blackpool, United Kingdom

Blackpool Grand Theatre, built in 1894, strives to offer residents and visitors to Blackpool the very best of touring theatre. The theatre has a clear Vision, Mission and Values:Our VisionBlackpool’s Grand Theatre is to be a nationally recognised local resource committed to inspiring a life-long love of [the] theatre.Our MissionWe offer opportunities to enjoy, participate and learn through theatre.Our ValuesTrustworthy – doing what we say we’ll do when we say we’ll do itRespectful – treating others how we’d like to be treated ourselvesProfessional – looking and acting the partOpen and Honest – communicating clearly and giving feedback constructivelyWelcoming and Helpful – giving eye contact, smiling, listening and owning the problemIt is a privilege to look after the day to day operational needs of the iconic Grand Theatre, Blackpool. As part of a small team, I often find myself working on projects which fall outside of my normal role. For example, I can be found supporting colleagues from our Engagement and Learning Team with their work.The Grand Theatre is supported by an army of 100+ dedicated volunteers - many of whom have supported the theatre since it was saved from demolition in the late 1970's, as Operational House Manager, I have responsibility for developing the volunteer programme, to reflect the needs of our organisation and those of the people who engage with us. I firmly believe that the our volunteer programme has social benefits, far beyond the stage. I have used the programme to engage with people who would have found themselves isolated from society, through disability, bereavement or other issues which may leave them feeling unable to engage. Successes have seen some of our volunteers progress to joining our paid team of staff, often using the Access to Work Scheme to support them, or go on to achieve gainful employment with other organisations across our sector and beyond.

Blackpool, England, United Kingdom

Blackpool and Fylde Pubwatch, affiliated with the National Pubwatch, is a voluntary organisation that is working hard to develop a safe, comfortable and happy early evening and nighttime economy for the people of Blackpool and beyond to enjoy.

Blackpool

Blackpool, United Kingdom

• Staff Supervision on a day-to-day basis, ensuring achievement of tasks through delegation, monitoring, evaluating, and training.• Operational Standards Management, Operation enforcement of all Health and Safety.• Overall responsibility for all night-time operations across a 487-bedroom hotel, sleeping 1000+ Patrons and delegates of up to 3000 in conferencing facilities.• I was responsible for maintaining extremely high standards of service, cleanliness, and safety to ensure that the excellent reputation of The Hotel was upheld whilst on duty.• Because of the nature of The Hotel, it is necessary to be able to multitask and to be comfortable in a variety of roles; these include: Taking bookings for the hotel, that often requires me to negotiate and set late availability rates with potential guests, as well as the restaurant and Spa Ensuring that the guests experience met or exceeded their expectations.• Work directly with the General Manger to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.• The high standards and level of service that we provide means that The Hotel is one of the biggest and busiest in Blackpool• Table service in the restaurant, bar and function rooms maintaining a high level of service at all times.• Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.• At the end of a shift, I am responsible for cashing up and ensuring that the tills balances.• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.• Overview HR matters including interviewing, hiring, training, assigning work, coaching/mentoring, and performance appraisals.

Blackpool, United Kingdom

Level 5, Coaching And Mentoring

Mental Health First Aid

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Pgce, Technical Theatre/Theatre Design And Technology

Hnd Technical Theatre, Theatre

Foundation Degree, Stage Management

National Diploma, Visual And Performing Arts, Distinction

Education record

Education record