• Investigate and resolve customer deductions and chargebacks efficiently and accurately• Analyze large sets of financial data to identify trends, discrepancies and root causes of deductions• Collaborate with cross-functional teams, including Sales, Customer Service and Finance, to obtain necessary information and documents to support resolution efforts• Maintain organized records of deductions and resolutions, ensuring compliance with company policies and industry standards• Prepare and present deduction reports, including trends, findings and recommendations, to management• Proactively identify process improvements and implement best practices to reduce future deductions• Build and maintain positive relationships with customers to facilitate open communication and resolve issues effectively

Researches, validates payments received Reconciles S4/HANA payments and credit card activity to bank statementsMaintained accurate and orderly account details for multiple clientsOrganized the financial profiles of over 200 clientsMatched monthly purchase orders and confirmed prices and quanity to vendors with invoicesCoordinated with vendors regarding invoicing, payment plans and billing discrepancies.Quickly responded to customer questions regarding payment, billing, current collections and request for refundPerformed data entry concerning accounts payable for the companyMaintained accurate records of account and vendor information respectivelyManaged accounts daily, weekly, and monthly with a balance of up to 3 million

Research and gather information for customers’ accounts and notate accounts daily.Receive certified, UPS, FedEx, USPS mail and do follow-up calls to track co-workers inside Shared Service Center.Participate in month-end closing for billing departmentProcess & approve adjustmentsProcess & approve RefundsParticipate in yearly audits, gather information and QC accounts personally picked by the state for audit reviews.Run ATB for customers and mail out weekly special billing invoices using ROSS database systems.Maintain portfolio’s for certain accounts and update their web portal for processing of payments via JP Morgan Bank & PNC Bank portals. Direct Contact & preparer for “Escheatment Project”, gathering information for W2- Refund returns for customers refunds that the company no longer services & provide back-up and adjustments. Send to Business units approval department to issue money back to state.Index and Research for Route Settlements team to reconcile accounts for dispatched routes. Created various “Desk Procedures” for several Account Receivable roles including, ATB, Adjustment clean-up’s, Check Request, A/R inquiry, AS400-Ross database, workbook/W-9 Request tax payers, etc. (Have personal portfolio upon request)

Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices. Maintains records by microfilming invoices, debits, and credits. Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers; Resolves valid or authorized deductions by entering adjusting entries. Examining customer payment plans, payment history, credit line; coordinating contact with collections department. Updates job knowledge by participating in educational opportunities. Accomplishes accounting and organization mission by completing related results as needed

Data Entry· Preparing or updating employment records related to hiring, transferring, promoting, and terminating· Explaining human resources policies, procedures, laws, and standards to new and existing employeesEnsuring new hire paperwork is completed and processedInforming job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc. Processing all personnel action forms and ensuring proper approval Addressing any employment relations issues, such as work complaints and harassment allegationsOverseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checksAdministering pre-employment testsAssisting with completing background investigationsPayrollQuickbooks SoftwarePaycor

Answer emergency and non-emergency callsDispatch police to locationCustomer ServiceAnswer routine questions for emergency staff and publicReceives and process a variety of time sensitive data and information in assigned area of responsibilityObtain critical data from various sources for warrants and enters into LIEN and local data base