Collaborate with senior managers to structure and implement new HR programs, policies and procedures in the areas of training, compensation structure, benefits package incentives and new-employee orientation. Introduced the Air Force Situational Leadership Training for all senior managers and first-line supervisors. Adapted military leadership training materials to meet the needs of the employees in the Hospitality Industry. Recommend new ways to accomplish objectives by revising existing job guides and removing unnecessary processes. Oversaw employee exit interview process and facilitates follow-ups with HR Director/General Manager. Managed HR team and provide ongoing support, education and follow-up to all HR issues addressed by employees and/or managers. Served as point of contact for all employee benefits, including FMLA, STD and Medical Leave of Absence. Advised HR Director and General Manager on performance issues, terminations and resignations.

Works with senior management to structure and implement HR programs, policies and procedures in the areas of training, compensation structure, benefits package incentives and new-employee orientation for 210 employees. Developed employee handbook including revising outdated disciplinary procedures, code of conduct, FMLA policy and benefits information, as well as adding new policies to improve morale. Authored company’s first formal annual performance review program, which was adopted company wideDesigned/implemented a more appealing benefits package to enhance recruitment and increase retentionAssess the needs of the employees and devise creative and cost-effective incentives and morale-boosting programs that increase employee satisfaction and productivity. Conduct weekly meetings with supervisors to ensure successful implementation and application of Personal Improvement Plans for their subordinates.Serves as mediator between employees and managers to provide impartial determination to employee issues and seek an effective resolution.

Investigated personnel issues, including suicide prevention, military wellbeing, and family advocacy. Ensured order and discipline and determined course of action to resolve issues and rehabilitate personnel.Provided employee relations assistance, support and counsel to 1200+ employees, managers, and supervisors Guided supervisors and managers on effectively administering progressive disciplineAdvised leadership on hiring procedures and personnel selection. Liaised between base organizations and local community; community leader. Directed Fiscal Budget of Squadron and served as Treasurer for the First Sergeant Council ensuring $200k annual budget guidelines were properly followed and monies disbursed.

Hand selected as American Ambassador to provide military leadership training to the Congolese Self Defense Force. Developed Military Leadership Strategy Curriculum for Congolese soldiers that easily transcended cultural and language barriers. Created English qualification evaluations for prospective Congolese soldiers and personally led remediation training for soldiers who were close to meeting the minimum entry requirements. Served as liaison between agency officials and outside training resources.

Engaged and educated international partners on Leadership, Communication, and Management curriculumAuthored lesson plans adopted by Air Force Professional Military Education and implemented world wide Developed policy and procedures for largest overseas Air Force professional development school. Identified resources and managed the utilization of the most cost effective and efficient application of resources. Met and worked with members of various state advisory committees in determining training needs. Planned and set broad objectives for multiple training programs and served as the Subject Matter Expert to other Training Specialists. Led Computer and Admin Support sections for largest overseas Air Force professional development school, managed over $1.1M in technology products and infrastructure.

Instructor Staff Qualification Trainer for 22-member staff; managed 740-hour training/evaluation program, ensuring all staff instructors were 100% qualified. Insured all timelines and milestones set for instructor staff were met. Instructed seven, 223-hour Leadership and Management Courses annually for mid-tier Air-Force leaders. Remediated students with academic deficiencies and developed new system of Personal Improvement Plans. Trained, counseled, supervised and evaluated over 6,300 students on oral/written communication skills. Provided mid-level managers leadership and management skills including performance management, behavioral management, communication, discipline and employee relations.