• Deploy, configure, and maintain Centrify agent on over 4600 RedHat, Solaris, and Windows Cloud and On-Premise servers to allow for ALT-PIV login and Privileged Elevation.• Create Active Directory security groups and Centrify role assignments to provide administrative accounts with least privileged authorization to FDA assets.• Create custom Centrify role definitions and dzdo rights.• Investigate and resolve server access issues found during the RBAC process.• Support Single-Sign-On (SSO) authentication on Solaris and Linux servers using GSSAPI and Kerberos.• Troubleshoot and identify federated authentication and authorization issues.• Install and Configure NetIQ Directory and Resource Administrator (DRA) cluster on new Windows 2016 servers.• Plan and execute migration of existing DRA roles and policies to new DRA environment.• Author Standard Operating Procedures (SOPs) and Configuration Guides for NetIQ Directory Resource Administrator.

• Coordinate the creation of a new network for the recent acquisition of the dealership. The project consisted of designing, deploying, and configuring several infrastructure components. o Configuration and installation of firewall, routers, network switches and patch panelso Primary and Secondary Active Directory Domain Controllerso Active Directory Group Policieso WSUS Servero Exchange Servero Intranet consisting of internal wiki articles, links, and company directoryo SolarWinds Help Desko SonicWall firewall rule sets, content filtering, app control, and intrusion preventiono Created AD security groups for Role-Based Access Control throughout the organization• Oversaw technical development and IT projects in a manner which fit with the overall company plans and goals.o Established a multi-provider high availability data lineo Migrated from PRI to Fiber line to support VoIP telephoneso Installation of New Dealer Management Systemo Implementation of Print Management Solutiono Wireless Access Point solution spanning multiple buildings• Ensured efficiency, effectiveness, and viability of all IT systems and processes.o Troubleshoot and resolve all AD issues in the enterprise networko Join newly deployed workstation to the Active Directory domaino Maintenance of SonicWall firewall, Cisco routers, and network switcheso Maintain Windows 10 workstation, monitors, printers and VoIP phones.o Ensure AntiVirus definitions are up-to-dateo Leverage WSUS and ManageEngine to ensure latest Operating System updates are applied to servers and workstationso Monitor daily health checks and system logs• Maintain dealership domain names and DNS for websites and email server• Develop and maintain Standard Operating Procedures (SOP) for core infrastructure components and day-to-day operation of various departments within the organization.

• Managing SolarWinds Help Desk o Allocating and completing tickets in a timely and professional manor.• Infrastructure design and implementation o Running, testing, and termination of network cables. o Electrical and network box placement. o Configuration and installation of routers, switches, servers and access points. o Imaging and implementation of desktop machines. o Configuration and installation of printers, fax machines, and postage equipment.• Patch Management o Routinely updated firmware on firewalls, routers, switches and access points. o Leveraged WSUS to ensure latest Windows system updates were performed on desktop and servers. o Leveraged the use of PDQ Deploy to push critical patches quickly and efficiently. • Troubleshooting o Routinely performed Network speed and connectivity issues. o SonicWall firewall GEOIP, APP filtering and content filtering issues. o Windows software conflict troubleshooting. o Decommissioning and re-imaging of desktop machines. o Active Directory, DNS, and domain joining issues. o Physical machine and cabling troubleshooting using Fluke network testing devices.• Maintained Koons family fleet of Mac products.

• Star Certified Mercedes-Benz Service Consultant• ASE C1 Service Consultant Certified 2010• Experienced in UCS a Reynolds & Reynolds Software• Process 10 - 15 Customer paid repair orders daily• Maintain a 3.5 hours per COD repair order • Achieve Mercedes-Benz benchmark CSI scores of 950 and above• Consistently strive to maintain high level of customer engagement with Mercedes-Benz products• Strong sales skills in person and over phone• Average COD, Internal, and Warranty gross of $90,000 monthly

• Certified Master Lexus Service Consultant• ASE C1 Service Consultant Certified 2005• Experienced in ERA a Reynolds & Reynolds Software• Process 15 – 20 customers daily• Achieve Lexus Elite better than 95.1% customer satisfaction consistently• Quarterly Achieve Darstars recognition for hours per repair order, CSI, and amount of repair orders written• Maintaining a 70 car loaner fleet, servicing and scheduling• Manage a team of four technicians and two helpers• Average COD, Internal, and Warranty labor of $90,000 monthly• Average 275 or more COD repair orders per month• Assisted in improving customer scheduling by implementation of customer call center• Consistently strive for open communication between client and Lexus to ensure proper handling of repair with consideration to financial constraints• Direct promotion from porter to service assistant

• Installation of car audio, alarms, cellular, and mobile video• Understanding detailed wiring diagrams• Processing of Labor and Parts sales• Responsible for daily cash transactions and proper handling of cash deposits