Shaun Hegarty Email and Phone Number

• Actively managing the relationship with the Department’s funded non government services.• Coordinating the planning and development of departmentally funded non government services.• Ensuring that funded services are managed in accordance with departmental policy including value for money, working towards quality practice, achieving standards and continuous improvement.• Reviewing and evaluating funded non government services.• Providing advice and consultancy regarding non government funding processes to key stakeholders.

Secondment role to implement the BlueScope Distribution SAP system into the Orrcon Steel business, which was acquired by BlueScope in 2014.

As part of the WA Senior Management Team, this position was created through the merger of theSales Manager – Customer Service and Processing Manager positions and reported to the WesternRegion Manager. Responsible for 14 staff in 6 roles, the major focus was driving a high standard ofcustomer service and processing through liaison with external sales, warehousing, distribution, safety and credit staff. This role managed sales and pricing administration, reception administration, sales and processing order entry, processing programming and scheduling, quotations, margin, rebates and DIFOT.Achievements:• Co-ordination of major accounts and supply agreements resulting in high customersatisfaction.• Delivered high standards of staff training and development, which produced some of the bestperforming customer service team members based on national order entry and productivity basedKPIs.• Significantly improved staff retention and team morale through periods of rapid business change.• Implemented profit improvement plans such as improved quote follow up and conversion, price,freight and pallet charge recovery reviews.• Embedded AAA culture initiative – Alignment, Accountability & Agility to deliver a high standard ofresponsiveness and customer service.• Secondment role as SAP Training and Support person for the implementation of SAP and BWinto the Orrcon Steel business acquired by BlueScope. (Perth and Townsville, June – Sept 2015)

This role was part of the WA Senior Management Team reporting to the State Manager. Responsible for 10 staff in 3 roles, the major focus was driving a high standard of customer service through liaison with external sales, warehousing, distribution, safety and credit staff. This role managed sales and pricing administration, reception administration, sales and processing order entry, quotations, margin, freight and pallet recovery, rebates & DIFOT. Responsibility also included assisting a branch network consisting of a metro trade centre and five regional sites.Achievements:• Aligned the internal sales structure with market based sales objectives for more effectivecustomer engagement.• Developed a more productive and effective customer service team, resulting in cost reductionsthrough lower staff numbers.• Implementation and management of state pricing policy, initiatives and strategies.• Significantly improved delivery charge and pallet charge recovery rates to above nationalbenchmark standard.• Additional responsibility of market and product management of the tubular product range (2009 -2011) following retirement of the Market Development Manager – Tubular.• Implementation and management of a state wide supply agreement for tubular product to a majoraccount, including distribution via the regional branch network.

This was an autonomous role that reported to the National Distribution Manager in Melbourne and was responsible for 13 operational staff. This role managed all operational aspects of the site including safety, maintenance, warehousing & distribution and was very interactive with the sales team to deliver high customer satisfaction.Key Achievements:• Improved general warehouse storage layout to increase efficiency and safety.• Initiated capex approval to build a despatch office in the warehouse to improve efficiency and customer safety.• Improved small parts storage area efficiency by capex approval for installation of a mezzanine level.• Successfully implemented SAP warehouse management system.• Appointed and trained warehouse area champions to ensure effective use of the SAP system.

This autonomous role reported to the General Manager in Melbourne and was responsible for the development of their first branch in WA, with the intention to open more locations as the business grew. The role had P&L accountability and involved managing all operational aspects of the business including sales, safety, inventory, warehousing & distribution. Key Achievements:• Positively impacted branch performance after taking over as manager 6 months from the initial opening through implementation of sales and marketing initiatives.• Revised warehouse and office layout to improve efficiency and customer perception.• Made staff changes & embedded role expectations.• Reviewed supply chain efficiency, inventory range and established local supplier options.• Improved transport efficiency & negotiated courier arrangements.• Achieved branch profitability in quicker than budgeted time frame.

As part of the senior management team that reported to the General Manager for WA, this role was responsible for generating sales and managing the operations of the Aluminium Light Fabrication department. This involved external sales representation of the value added capability of the ALF department as well as managing the manufacturing facility.Key Achievements:• Improved profitability by reviewing costs and improving efficiency of manufactured products.• Generated additional sales from value adding through further processing of aluminium extrusions.• Converted externally produced products to in house production.• Initiated capex requests to purchase additional tooling and machinery to expand capability.