Managing a team of Capacity Buyers with a focus on servicing freight needs for key accounts and developmental accounts. Training reps on systems usage, freight tracking, negotiating, market trends, carrier prospecting, carrier development, and more.

• Make pickup and delivery appointments that meet the needs of contracted carriers and customer requirements• Assist in tracking all loads from the point the carrier is contracted through final delivery of the load• Coordinate with Account Manager’s to encourage them to take loads that can be covered• Negotiate rates with carriers for maximum profit• Collect, document and disseminate accurate information to/from Carriers and Drivers and between internal departments• Dispatch drivers to designated shippers, consignees and intermediate stops if applicable.• Collect all required information from drivers before dispatching and provide accurate and detailed information regarding directions, load information, pick-up/delivery times/numbers as well as all other special load related information• Document all correspondences, issues and service deviations with carrier/driver and customer in the TMS as they occur or as the information is received• Manage carrier issues and resolve carrier operational problems including unplanned accessorial charges and accounting discrepancies • Develop and maintain quality working relationships with transportation providers, customers and warehouses by using various means of communications• Act as a representative of all contracted carriers• Prospect carriers to further develop the U.S. Xpress Logistics carrier base• Collect and document all available equipment from carrier partners• Document all preferred lanes, live trucks and services offered by carrier partners• Communicate new transportation provider opportunities to Customer Sales and Operations• Review carrier credentials to ensure they meet U.S. Xpress Logistics compliance requirements• Send rate confirmations to carriers that document all requirements and verify receipt• Identify and communicate ways U.S. Xpress Logistics can continuously improve in its operations

Student-AthleteFootball player UTC 2011-2014