Shaun Howe Email and Phone Number

Responsible for the management of the Advisor facing wealth management solutions.- Built and maintained roadmaps for Proposal Generation and Investor portal product lines- Drove roll-out of new user interface framework that enabled a more modern and responsive UI- Partnered with professional services team to define new product and services to capture additional market share- Managed team of Product Owners responsible for delivering new products as well as client funded initiatives.

Managed team of Product Owners, Product Managers and Technical Documentation teams to deliver maritime voyage and compliance software solutions.

* Managed and mentored a team of nine product management professionals* Identified and supported Agile best practices for Product Owners and Product Managers* Introduced new retail Point-of-Sales sales tax determination application* Formalized target clients and segments for product rationalization across two product lines

* Identified and prioritized new feature/functional to support US market trade flows for middle to back office processing. * Worked with industry participants and professional bodies to gain consensus

* Supported global team with fulfilling regional requirements across asset classes* Lead user groups and forums to increase support and usage of derivatives, money markets and treasuries*Established early adopter program for support in additional asset classes

• Fully own OASYS product strategy and product road map and allocated budget• Recommend and plan changes realting to OASYS and OASYS Global after market analysis and thorough business analysis • Scheduled and scoped enhancement and maintenance releases for the CTM product line acting in a multi faceted role as a Product Manager, Project Manger and Business Analyst

• Reviewed, updated and wrote new process procedures for Client Operations• Successfully implemented Salesforce.com as the new organization wide CRM tool by documenting and reviewing uses cases as well as gathering end user feedback.

• Ensured quick and sound resolution to incoming telephone and e-mail client technical issues and business queries.• Logged and tracked all issues ensuring all cases contained a clearly defined client issue or query along with detailed actions explaining complete resolution.• Built strong client relationships through setting and managing reasonable expectations.• Initiated the global escalation and notification procedures when necessary.• Liaised with other Omgeo departments to ensure resolution to client issue or query.• Maintained a high level of knowledge of Omgeo’s services by keeping up-to-date with product enhancements and releases.• Identified process improvements or needed documentation and escalate appropriately.• Participated in projects/initiatives as part of objectives and specified by management.

• Developed entitlements procedures for new Thomson Products. Worked close with technical developers to achieve goals and meet deadlines. Acted as a QA resource for new technology releases for Thomson Financial products.• Maintained consistent contact with both the institutional and corporate sales groups to ensure the understanding of all new entitlement procedures and business processes that take place.• Acted as the International entitlement support contact. Coordinated training sessions, product reviews and general support for all global entitlements teams. This also includes hosting a bi-weekly global conference calls.• Troubleshot third party entitlement issues with the automated FTP file download for user/broker entitlements and products. Assisted in the implementation process of the automated FTP file downloads and Web Services entitlement procedures.• Documented entitlement procedures for legacy systems and cross-trained my group on the use of these entitlement systems.• Drafted business requirements for suggested improvements to the in-house entitlements database and user applications.