Shaun Kumar

Shaun Kumar Email and Phone Number

Customer Success at LinkedIn @ LinkedIn
sunnyvale, california, united states
Shaun Kumar's Location
New York, New York, United States, United States
About Shaun Kumar

The best version of myself has seen me embracing new challenges and pushing boundaries in a career that has spanned investment management to customer success, consulting in Singapore to customer success in NYC. My grit, adaptability, and resilience have allowed me to learn quickly and build skillsets across client services, people management, digital strategy, and customer success.I’m always keen to apply my growth mindset to new adventures and am passionate about working with mission-oriented companies and helping drive client success.If you have an interesting problem to solve, let’s connect!

Shaun Kumar's Current Company Details
LinkedIn

Linkedin

View
Customer Success at LinkedIn
sunnyvale, california, united states
Website:
linkedin.com
Employees:
36309
Shaun Kumar Work Experience Details
  • Linkedin
    Senior Customer Success Manager
    Linkedin Jan 2022 - Present
    2023 Innovation Business award winner 2023 Culture and Values award nominee
  • Engagerocket
    Strategic Customer Success Manager
    Engagerocket Mar 2021 - Dec 2021
  • Singapore Consultancy Pte. Ltd.
    Management Consultant
    Singapore Consultancy Pte. Ltd. Jun 2020 - Mar 2021
  • Csm Sport & Entertainment
    Account Manager
    Csm Sport & Entertainment May 2018 - Aug 2018
    Greater New York City Area
    During the summer of my master’s program, I worked for LeadDog, an integrated marketing agency, on the Audi account team. I designed and executed sponsorship activations and advised clients on how to utilize omni-channel marketing assets (e.g. stadiums, signages, LED displays, and social media). I also designed and executed a networking event for client ‘Minorities in Sports’ at LeadDog Manhattan HQ which was attended by 75+ industry professionals as well as company executive leadership.
  • Satisfi Labs
    Ai Strategist
    Satisfi Labs Oct 2017 - May 2018
    Greater New York City Area
    Sports clients like the NBA, NHL, NFL, MLB use Satisfi’s AI technology to manage knowledge and elevate the customer experience. One of my proudest accomplishments was identifying new innovative applications for our AI, e.g. Broadway shows, travel/tourism (zoos), etc. Additionally, I helped pitch our product to new prospects and codify SATISFI’s institutional knowledge bank.
  • Cambridge Associates
    Manager, Portfolio Services
    Cambridge Associates Dec 2015 - Mar 2016
    Singapore
    In my last year at CA, I managed a team of 15, responsible for informing client and fund manager investment strategy. To maximize the capacity of my growing team, I independently researched and implemented a project to allocate workload more effectively, freeing up team capacity and increasing productivity and output. I also liaised with group directorship, contributing toward firm-wide policy and implementation of business strategy.
  • Cambridge Associates
    Team Lead, Portfolio Services
    Cambridge Associates Jun 2014 - Nov 2015
    Singapore
    A year after joining, I was given a team to lead. I stepped into my first leadership role by launching a firm-wide mentorship program for new interns, strengthening my management skills in the process.I also helped implement a data-driven due diligence process for venture capital/private equity funds. I was also responsible for creating Cambridge Associates’ industry-standard Benchmark Reports, required reference materials for both investment and client teams.My responsibilities grew to include prospecting and onboarding new Investment Managers onto CA’s platform. I coordinated with US-based leadership to spearhead internal Singapore team and was responsible for staffing, executing, and managing projects as well as negotiating internal operational agreements.
  • Cambridge Associates
    Associate, Portfolio Services
    Cambridge Associates Jun 2013 - May 2014
    Singapore
    I started my career in financial services by joining CA’s Portfolio Services team. Portfolio Services is responsible for maintaining CA’s industry-leading data, research, and investment acumen to enable our teams to make the most informed investment decisions.In my first year out of university, I was the point of contact for 50+ investment managers across APAC, the U.S., UK, and the Middle East. A typical day could include anything from a dicey conversation with a CFO on his returns or a light-hearted catch-up with an Investor Relations contact.
  • Ubs
    Sales Management Analyst
    Ubs May 2012 - Aug 2012
  • Gill Capital (S) Pte Ltd
    Marketing Executive | Branding | Public Relations
    Gill Capital (S) Pte Ltd May 2011 - Nov 2011
  • Singapore Army
    Military Service
    Singapore Army Apr 2007 - Feb 2009

Shaun Kumar Skills

Leadership Customer Experience Alternative Investments Customer Communication Customer Success Business Relationship Management Sales Communication Customer Service Management Digital Marketing Investor Relations Start Up Environment Business Operations Customer Relationship Management Strategic Planning Strategy Relationship Building Critical Thinking Customer Service Customer Journey Mapping Customer Support Business Process Improvement Interpersonal Skills Business Strategy Customer Engagement Financial Reporting Project Management Analytical Skills Research Problem Solving

Shaun Kumar Education Details

Frequently Asked Questions about Shaun Kumar

What company does Shaun Kumar work for?

Shaun Kumar works for Linkedin

What is Shaun Kumar's role at the current company?

Shaun Kumar's current role is Customer Success at LinkedIn.

What schools did Shaun Kumar attend?

Shaun Kumar attended Columbia University In The City Of New York, Singapore Management University.

What skills is Shaun Kumar known for?

Shaun Kumar has skills like Leadership, Customer Experience, Alternative Investments, Customer Communication, Customer Success, Business Relationship Management, Sales, Communication, Customer Service Management, Digital Marketing, Investor Relations, Start Up Environment.

Who are Shaun Kumar's colleagues?

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