Shaun Luzzi Email & Phone Number

State College, Pa, Us

State College, Pennsylvania, United States

Consistently maintained a resident delinquency below monthly goal.Managed accounts receivable & payable.Provided weekly & monthly reports to management/ ownership regarding property status. Communicated with residents for a timely collections process. Processed accounting month end reports.Weekly/Monthly invoicing for POs and credit card receipts.Submitted aged write offs.

State College, Pennsylvania, United States

Planned events for residents.Incorporated marketing ideas for prospects.Daily and weekly communication for future leasing at the property.

State College, Pennsylvania, United States

Managed a team for driving metrics, including sale goals and insurance coverage for merchandise.

State College, Pennsylvania, United States

• Held in-home consultations for custom plans.• Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops. • Created custom design boards with attention to detail for visual representation, including samples of fabrics, wall finishes and flooring.

State College, Pennsylvania, United States

• Trained and mentored new associates on department policies and procedures.• Supervised 9 employees in my department and delegated each one with tasks and responsibilities. • Addressed employee issues and conflicts to provide input, feedback and coaching.• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.• Organized and completed weekly schedules to ensure each shift was adequately covered

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.• Documented conversations with customers to track requests, problems and solutions.• Upheld strict quality control policies and procedures during customer interactions.• Assisted customers in making payments on accounts and setting up payment plans.

Lemont Furnace, Pa

• Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.• Monitored, routed and replied to social comments and inquiries.• Proposed innovative storylines for digital content and developed unique campaigns to promote brand engagement.