Shaun Macpherson Email & Phone Number

Aberdeen City, Scotland, United Kingdom

I was awarded my Long Service Medal for serving in my community a couple of years back. I work closely to assist Regular colleagues to uphold the law by enforcement and education, prevent crime and detect offenders, preserve life and protect property. I carry out this in my spare time on a voluntary basis. Throughout my service I have attended a variety of calls and incidents and provide additional policing services at football matches, royalty visits, events and major incidents. I was trained… Show more I was awarded my Long Service Medal for serving in my community a couple of years back. I work closely to assist Regular colleagues to uphold the law by enforcement and education, prevent crime and detect offenders, preserve life and protect property. I carry out this in my spare time on a voluntary basis. Throughout my service I have attended a variety of calls and incidents and provide additional policing services at football matches, royalty visits, events and major incidents. I was trained in a Specialist Role of Wildlife Officer working within the Cairngorm National Park, this was to work in partnership with Stakeholders within the part to prevent, educate and target wildlife and rural crime that was on the rise within the boundaries of the National Park. The project was funded and ran for a 2-year period resulted in a number of prosecutions. Show less

Union Square, Aberdeen

Holding responsibility for all financial, security and administrative procedures (including stock counts, company audits, security of cash and banking procedures). Implementing promotions and campaigns in a timely manner. Managing the stores recruitment needs with support from Head Office. Coaching the store team in both a group and individually, making sure my team reach their potential and feel supported to reach their professional goals. Working with L&D Team to provide opportunities for my… Show more Holding responsibility for all financial, security and administrative procedures (including stock counts, company audits, security of cash and banking procedures). Implementing promotions and campaigns in a timely manner. Managing the stores recruitment needs with support from Head Office. Coaching the store team in both a group and individually, making sure my team reach their potential and feel supported to reach their professional goals. Working with L&D Team to provide opportunities for my team to enhance their skills.Lead the store through an expansion with the addition of a new concept fascia which made the store the Flagship Store within the companies portfolio of 80 stores. This new concept added an extra floor and sales of £200k within 4 months. Show less

Aberdeen, United Kingdom

In the short time I was with John Lewis I was responsible to the Department Manager supporting them in formulating, implementing and achieving the department business plan. I lead my team through the introduction of multi-channel shopping with the launch of a new customer collection point. As this was a new concept I was responsible for creating and delivering a customer focused training program for my team of 45 partners. This would enable them to deliver exceptional service. This role… Show more In the short time I was with John Lewis I was responsible to the Department Manager supporting them in formulating, implementing and achieving the department business plan. I lead my team through the introduction of multi-channel shopping with the launch of a new customer collection point. As this was a new concept I was responsible for creating and delivering a customer focused training program for my team of 45 partners. This would enable them to deliver exceptional service. This role required me to lead, inspire, involve and develop my team of Partners. I delivered results that exceeded targets, maintained optimum productivity and ensured a positive work environment for customers and Partners.I left John Lewis in February of 2012 after my wife returned to work following her maternity leave and I took responsibility for the daily care of my daughters, this decision was made due to the cost of child care as it outweighed my salary. Show less

North East Scotland

To develop operational capability in others, helping them shine in key business areas such as audit, shrink, operational processes and health & safety. Responsible for enabling stores to deliver continuous improvement and help them create an environment where customers count, but business objectives are achieved.I achieved this through running workshops, carrying out small group training sessions in store and where needed 1-2-1’s. Also during this time, I have been managing a major… Show more To develop operational capability in others, helping them shine in key business areas such as audit, shrink, operational processes and health & safety. Responsible for enabling stores to deliver continuous improvement and help them create an environment where customers count, but business objectives are achieved.I achieved this through running workshops, carrying out small group training sessions in store and where needed 1-2-1’s. Also during this time, I have been managing a major re-branding programme, refitting 14 stores to the Boots format, and its associated store interventions and more recently delivering new stock processes to stores.I took voluntary redundancy from Boots following the restructuring of the company after the rebrand project had finished. Show less

North East Scotland

I was accountable for delivering world-class operational excellence across my group of stores. Responsible for key business areas such as operational standards and process, shrink, customer care and audit across 12 stores. During my time in this role I implemented several processes and procedures across my stores to increase the awareness and compliance of Health & Safety in all stores, as this was not high on the pharmacist’s agenda when I started in the role. I achieved this by driving… Show more I was accountable for delivering world-class operational excellence across my group of stores. Responsible for key business areas such as operational standards and process, shrink, customer care and audit across 12 stores. During my time in this role I implemented several processes and procedures across my stores to increase the awareness and compliance of Health & Safety in all stores, as this was not high on the pharmacist’s agenda when I started in the role. I achieved this by driving forward action plans and operational change programmes to instilling the importance of operational effectiveness in the minds of my managers and their staff Show less

Aberdeen, Scotland, United Kingdom

I would assist the store manager in the maximizing the stores sales and profit targets. In this role I ensured that all appropriate systems and processes were in place to keep the sales floor fully stocked and lead the store effectively and efficiently as possible.In this role, some of the most important duties were ensuring that sales floor was well stocked and maintained, overseeing training, development and coaching of the team

Aberdeen, Scotland, United Kingdom

As the Customer Services Manager, my role involved getting the best out of my staff to provide customers with the best experience possible. Taking charge leading my team was my main responsibility, of delivering expert customer care. I had to supervise and motivate my team to make sure customers are handled in a friendly, useful and professional way. I also worked on building effective customer relations, staff recruitment and appraisals and training and development programmes

Aberdeen & Inverness