One of the original founding members of the Enterprise Technology Team for theForbes listed Top 25 Startups of 2020 the XFL. Reporting directly to the Head ofIT infrastructure and Operations.• Primary responsibility was to help build a secure cloud only infrastructurefull of tools and services that could easily and securely scale to supportrapid growth across nine US markets.• Built a best in class End User Support Services Team to support ourgrowing user base across the US.• Project lead, systems administrator and SaaS integrations SME for allplatforms and tools. i.e Okta, Google Suite, O365, Workday, Salesforcerelated.• Implemented ITIL Service Desk best practice for incident, problem andchange mgmt. to better report on KPI’s, trends and areas of opportunity.• System administrator for network and hardware End Point protectionleveraging Cylance End Point protection suite.• System administrator for Mimecast inbound/outbound mail filteringservices and integrated all services with GMail.• Responsible for all hardware, application and licenses purchase,management and agreements with VARS and channel partners. i.e. CDW,SHI, JAMF, Apple Business etc.

Icon Parking is the premier provider of parking services in New York City and has been in business for more than 50 years and operate over 300+ parking facilities in all of Manhattan's most high profile, prestigious neighborhoods and business districts.I am responsible for technology, enterprise wide (customer facing digital products and back office). Member of CEO executive leadership team. Spear heading all tech project and digital product development across all business disciplines.

I am the CEO of an IT Consulting and Managed Service Provider targeting small to medium businesses.I come from a diverse background of both private and non-profit organizations; however, my goal has always been to sever my clients with distinction and provide the highest quality of IT customer support.

Direct report to Regional CTO, to lead technology operations. This includes all pillars of technology, End User Services, Application Support, PMO, Network Operations and Data Center . Infrastructure is largely virtualized operating in a hybrid AWS and Azure environment running SaaS solutions with high SLA requirements and following audit compliance for GDPR and SOC 1-2. • Regionally responsible for the strategic technology transformation, innovation, optimization & implementation global ERP systems. i.e Salesforce, WorkDay and Okta• Launched development of various IT teams and implemented a comprehensive enterprise-wide technological strategy to support the business roadmap. This included the first ever IT service catalog, M&A play book and hardware standardization.• Lead project teams across broad technical, financial and business disciplines. Focused on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.• Partnered and managed regional Information Security Programs to formalize the agency security policies and mitigate existing and new threats as they are discovered.• Develops, tracks and controls the information technology annual operating budget of$136 million.• Establish and manage a Business Continuity Plan which includes routinely tested disaster recovery and pandemic plans across all sites.• Managed regional relationships with vendors and consultants. Responsible for outsourcing / off-shoring efforts in both China and India.• Ensures continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.• Reviewed hardware and software acquisition and maintenance contracts.• Supervises recruitment, development, retention and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies. Fosters participation in community and professional events.

Directly reporting to the CTO, to lead IT Service Delivery teams across 15 different countries and several time zones.Led a team of 15 technicians globally and directed daily delivery activities of the infrastructure, helpdesk and application teams.• Implemented ITIL/ITSM best practice and methodologies for Incident Management, Change Management and Problem Management.• Developed KPI's and SLA's to ensure our technology teams were being measured and being held accountable to the benchmarks set.• Orchestrated improvement and adaption of global standard version of all IT support processes and support solutions.• Improved IT service availability from 97% to 99% by establishing technology infrastructure improvement plan. which included a change advisory board to ensure changes within the infrastructure were approved and communicated to end users reducing user impact and complaints all the while increasing systems availability.• Delivered 15% in operational budget savings by consolidating suppliers within region, negotiating more favorable contracts, and re-evaluating budgets

360i is an award-winning agency that helps brands capitalize on change. As a highly strategic creative and media partner with a deep understanding of how people discover brands and share stories, we don’t just react to changes in the marketplace – we predict and define them. By bringing together some of the smartest, most curious people with expertise in data, creativity, media, strategy, search, and social, we help our clients achieve their objectives and drive their business forward. And our hustle doesn’t go unnoticed. In 2018, we were named Adweek’s Breakthrough Media Agency of the Year and selected for Ad Age’s A-List – our eighth consecutive year in the coveted issue. We’ve also been named one of Fast Company’s Most Innovative Companies, and ranked amongst the best Lead Agencies and Search Agencies by Forrester Research. That’s some range. We work with brands including HBO, National Geographic, DSW, Mondelez and Capital One. To learn more, visit www.360i.com.

* Manage all day to day operations of high-volume customer operations call center, which provide support to over two million clients worldwide.* Hire, train, and supervise a team of fifth-teen call center associates. Perform reviews, daily coaching and mentoring.* Monitor daily activities and performance to ensure compliance with all service level and operational level agreements. Compile and analyze data, prepare daily metric reports on call volume, abandon rate, average call handle allowing for senior management to trend and identify potential areas of process improvement also to provide training opportunities for staff.

Supervised a total of thirteen technicians - 4 tier one support technicians - 9 tier two desktop support technicians* Worked closely with upper management to create and meet SLA/OLA between departments * Monitored ACD system for abandonment rate and call volume * Manage both weekly and bi-weekly call center reports* Held weekly training sessions to keep staff abreast on new technologies and support initiatives being instituted.* Provided high level customer service to diplomats and other internal staff* Knowledge of service management, service support and service delivery using best practices.

I provided both application and business analytical support for Bankers during the evening hours.