Shaun Mccrohan Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Redeveloped Salesforce resource materials, including email templates and training sessions, to effectively communicate university requirements to stakeholders.• Scheduled course planning appointments and mentored advisors on best practices.• Created project workflow diagrams and MS Excel spreadsheets to enhance understanding of university processes for internal stakeholders.• Implemented a new escalation system through Jira Service Management, presenting to department heads and… Show more • Redeveloped Salesforce resource materials, including email templates and training sessions, to effectively communicate university requirements to stakeholders.• Scheduled course planning appointments and mentored advisors on best practices.• Created project workflow diagrams and MS Excel spreadsheets to enhance understanding of university processes for internal stakeholders.• Implemented a new escalation system through Jira Service Management, presenting to department heads and delivering training resources to end-users. Show less

Melbourne, Australia

Member of a multi-disciplinary team that aims to provide advice and guidance to students via diverse channels.This position ensures the effective delivery of key student enrolment functions and complex issue resolution through the utilization of CRM platforms.Working at RMIT University has exposed me to variety of customer services skills through consistent interaction and communication with stakeholders.

Melbourne, Australia

Melbourne, Australia

RMIT Connect Concierge team is responsible for providing, via in-person, telephone or online channels, authentic, peer-to-peer customer service, answering enquiries, supporting and educating students to access and use the many services provided by RMIT University.

Master Of Environment, Climate Change

- Climate Science for Decision-Making - Partnerships for Sustainable Futures - Global Environmental Change - Environmental Risk Assessment.

Graduate Certificate Of Sustainability

• Climate Change Adaptation and Mitigation • Regional Development Modelling (ArcGIS mapping and modelling) • Sustainability.

Bachelor Of Business, International Business, Distinction

Activities and Societies: - Assessed corporate social responsibility policies against company actions. Minor in Business Analyst

Bachelor Of Business, International Business, 2Nd Year Of University

Activities and Societies: Connect KU

Bachelor Of Business, International Business, 1St Year Of University

Activities and Societies: Study Abroad program, Victoria University Student Union