Shaun Mcgovern

Shaun Mcgovern Email and Phone Number

Professional Services Contact Center Engineer at Ring Central @ RingCentral
belmont, california, united states
Shaun Mcgovern's Location
Omaha, Nebraska, United States, United States
Shaun Mcgovern's Contact Details
About Shaun Mcgovern

Over 19 years of telecom systems administration, call flow design, project and personnel management. Customer oriented with strong collaborative and interpersonal skills. My experience includes configuring and developing call designs in Cisco Unified ICME as well as maintaining dial plans and vectoring in multiple Avaya Aura CM platforms. Additionally, I have either administered or coordinated with other technical teams to update the many other ancillary systems such as WFM software, call recording systems and CTI platforms to ensure appropriate call handling.

Shaun Mcgovern's Current Company Details
RingCentral

Ringcentral

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Professional Services Contact Center Engineer at Ring Central
belmont, california, united states
Website:
ringcentral.com
Employees:
4339
Shaun Mcgovern Work Experience Details
  • Ringcentral
    Professional Services Contact Center Engineer
    Ringcentral Nov 2021 - Present
    Omaha, Nebraska, United States Remote
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  • Epic Connections, Inc.
    Implementation Manager
    Epic Connections, Inc. May 2019 - Nov 2021
    Greater Omaha Area
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  • Alorica
    Design Engineer Ii
    Alorica Nov 2015 - Mar 2019
    Greater Omaha Area
    Design and Implement numerous cross platform designs for customers. Perform standard upkeep and maintenance for assigned client builds. Key stakeholder in numerous new client design initiatives. Works closely with other technical teams to ensure all builds meet or exceed client expectations. Hold regular project calls and brainstorming sessions with technical teams.
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  • Alorica \ West Corporation
    Toll Free Vendor Supervisor
    Alorica \ West Corporation Aug 2005 - Nov 2015
    Greater Omaha Area
    Managed a team that cares for an Inventory of 200K plus toll free numbers. Tasks that were performed in these duties included Carrier relations, Call Routing, Call Recording, Dial Plan Management, Call Flow Design, WFM Software, CTI Applications and other general telecom tasks. Also was often a single point of contact for many client and client facing teams to assist in problem resolution and call flow designs.
  • West Corporation
    Toll Free Coordinator
    West Corporation Nov 2001 - Aug 2005
    Greater Omaha Area
    Worked on a team that managed an Inventory of 200K plus toll free numbers. Tasks that were performed in these duties included Carrier relations, Call Routing, Call Recording, Dial Plan Management, Call Flow Design, WFM Software, CTI Applications and other general telecom tasks. Also was often a single point of contact for many client and client facing teams to assist in problem resolution and call flow designs.
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  • West Corporation
    Network Controller
    West Corporation Oct 1999 - Nov 2001
    Greater Omaha Area
    Real-Time workforce management position. Ensure appropriate SLA's are being met by making staffing and call routing changes on the fly to ensure peak productivity. Keep executive level managementaware of any and all updates made to the business and supply them frequent updates via digital communications.
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Shaun Mcgovern Skills

Telecommunications Call Centers Vendor Management Customer Satisfaction Process Improvement Ivr Contact Centers Customer Experience Program Management Account Management Strong Technical And Analytical Aptitude Experience In Development Of Documentation Technical Understanding Of Various Telecom Hardware And Cti Applications Years Experience Designing And Implementing Configurations On Cisco Inte Years Experience In Call Flow Design Understanding Of Sip Technologies Managed Configuration Of Workforce Management Software Work With Various Long Distance Carriers Provided 24/7 365 On Call Support For Trouble Resolution

Shaun Mcgovern Education Details

Frequently Asked Questions about Shaun Mcgovern

What company does Shaun Mcgovern work for?

Shaun Mcgovern works for Ringcentral

What is Shaun Mcgovern's role at the current company?

Shaun Mcgovern's current role is Professional Services Contact Center Engineer at Ring Central.

What is Shaun Mcgovern's email address?

Shaun Mcgovern's email address is er****@****ail.com

What schools did Shaun Mcgovern attend?

Shaun Mcgovern attended Metropolitan Community College.

What skills is Shaun Mcgovern known for?

Shaun Mcgovern has skills like Telecommunications, Call Centers, Vendor Management, Customer Satisfaction, Process Improvement, Ivr, Contact Centers, Customer Experience, Program Management, Account Management, Strong Technical And Analytical Aptitude, Experience In Development Of Documentation.

Who are Shaun Mcgovern's colleagues?

Shaun Mcgovern's colleagues are Janine Eulalio, Edgar Alan Ponce, Ken Martin, Carmilia Jackson, Charles Sanford Q., Scott Raeihle, Belle Lique.

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