Spoke is at the forefront of partnering with high-growth, venture-backed technology startups through our bespoke staff augmentation services. We bridge the talent gap by harmonizing top-tier US-based client-facing professionals with outstanding overseas expertise, crafting an unparalleled client experience. Our commitment to quality and growth is mirrored in our clients' success; as they expand, so does the depth of our relationships and Spoke's footprint. Currently, we contribute to approximately 20% of the workforce for our largest client, with Spoke team members seamlessly integrated across eight distinct functional areas. At the heart of our approach is the belief that when we excel in our roles, the lines between Spoke employees and client teams blur, transcending the traditional notion of "outsourced" support. This synergy not only delivers immense value to our clients but also cements our role as an indispensable part of their growth.

- Directed cross-functional team to develop agile operations model and technology stack; supported periods of 12,000% CAGR growth and $200M of diagnostic testing over a period of 18 months. - Guided a team of 10+ engineers across four organizations to develop strategy and build HIPAA compliant API architecture for 10,000+ daily round trip payloads.- Recruited and managed a socially, intellectually, and ethnically, diverse team of nearly 200 direct and indirect reports and joint venture partners; promoted key hires within 9 months.- Initiated strategy and implementation of an omnichannel customer support model providing continuity and a seamless experience for upwards of 50,000 weekly patients.- Collaborated with finance, engineering, and operations teams on strategy and development of data validation pipeline to verify patient encounters decreasing time to submit claims by 95%.- Optimized field operations through the use of data, forecasting, and reporting resulting in 30% margin growth, reduced turnover, and greater adherence to KPIs.- Overhauled internal training, knowledge base, and communication SOPs resulting in greater cross-functional alignment among customer success, sales, finance, and operations; reduced volume of support tickets by 40%.

- Collaborated with executive leadership team, board, and C-level customers on new valued-based SaaS pricing model resulting in 300% increase in customer lifetime value for primary product line.- Advised cross-functional team of product, engineering, and sales through customer discovery resulting in 11 beta implementations with leading pediatric hospitals including Cleveland Clinic Children’s and Gillette Children’s.- Developed strategy and execution of first digital marketing effort resulting in 11k monthly impressions in 90 days.

- Analyzed strategy and execution of 1,292 technology startups resulting in 9 investments in 13 months.- Collaborated on an analytical framework for measuring alignment between team, product, strategy, and market opportunity leading to 20% less variance due to biased decision making. - Revamped hiring process resulting in 2x increase in diverse candidates.

- Founded proprietary sales enablement technology and folded after two years increasing humility by 10X.- Learned that customers should set product roadmaps based on both want and willingness to spend.- Ascertained that agile methodologies are instrumental for obtaining real time customer feedback.

- Established and executed business development plan resulting in 400% growth in three years.- Built a team of high performing account managers and business development representatives resulting in the successful delivery of 1,200 annual projects for senior level buyers at fortune 1000 customers.- Coached team on value-based selling resulting in a 43% improvement in profitability, the largest company-wide increase.

- Opened a new regional office in Miami for the company resulting in $750k of new business in 1 year.- Fostered executive level relationships at Bacardi, SAP, Medtronic, and Royal Caribbean Cruises leading to new business and sufficient recurring revenue to grow the team.- Demonstrated grit and entrepreneurship by developing brand new customer relationships via cold calls, meetings, and follow ups.

- Implemented omnichannel customer success strategy improving customer satisfaction by 25%. - Improved facilities management and customer success teams; achieved 2x employee retention rate. - Conducted effort to increase prices by 10% over 12 months resulting in margin gain of 170%.