Diagnose, troubleshoot and log technical issues, including licensing, application configuration, and environment issuesSoftware Installation and Software UpgradeAsk customers targeted questions to quickly understand the root of the problemWork issues through to resolution in a timely mannerWalk clients through a series of actions, either via phone or email until they’ve solved a technical issueEscalate unresolved issues to appropriate internal teams (i.e. Tier 3 Support Specialist, Developers)Provide quick and accurate feedback to customersRefer to the internal and external resources to provide accurate solutionsMaintain the internal knowledge base by documenting technical knowledge in the form of notes and instructionsPrioritize and manage several open ticketsFollow up with clients to ensure their issues are resolvedSubmit defects and feature requests based on internal testing and/or discoveries in a client's environmentWindows 10, Server 2019, Server 2016, Server 2012, Citrix Environments, Terminal Server, Networking issues, Licensing issues, Application testing in multiple scenarios

Platforms: Windows 8.1, Windows 10 and Server 2012, Linux (Fedora)Networking: Configure Routers, Configure Switches, Troubleshoot, CISCO Protocols, DNS, DHCP, OSI Model, TCP/IP Model, well-known Port Numbers, Static, RIPv2, OSPF, EIGRP, Port Security, Subnetting (IPv4/IPv6), Firewalls, RDP, SSH, VLAN, HSRP, ACL, Setup FortiGate100D, FortiAPWindows Server: AD Domain Services, File Server, DHCP, DNS, AD Objects, Group Policy, TroubleshootVirtualization: Hyper-V, Configure New Systems, UpdatesNetwork Security Program- A+- Network+- Windows Server 2012 R2- Windows 10- Azure- Linux- CCNA-Fortinet

Formed in 1983, Lock Search Group is a privately owned company providing exceptional recruiting services to exceptional clients. Our goal is clear - find exceptional people. We don't believe in the franchise model. And for good reason. As a client, you know that your Lock representative is exactly that. Every consultant in every Lock office shares the same values, ethics and dedication that make Lock, well, Lock. With offices in major centers across North America (17, at last count), we are the only firm in Canada specializing in our disciplines serving clients throughout Canada and in the United States. And though our offices that span across the continent, our people are always closely connected to one another. By leveraging resources and knowledge across the country, we ensure exceptional, seamless service for all clients, wherever they're located.Email: solsen@locksearchgroup.com

Renew and grow current existing customer base.• Emerald Circle Winner prior to my one year anniversary (Achieved over 100% of plan for Q3).• Manage 300+ accounts• 70% retention role, 30% new business.• Remain below lost business target as well as exceed new business target.• Add new services to existing customers to increase Waste Management’s value to the client and grow my portfolio.• Provide solutions for new and existing clients’ issues in order to keep and grow customer base.• Use Salesforce (SFDC) daily to forecast, maintain tasks, events, dashboards etc.• Work very closely with multiple divisions within Waste Management.• Retain current client base via phone and face-to-face customer service.• Tailor proposals to meet each client’s needs.• Provide weekly and monthly sales forecasts to district manager.

Maintain and renew current base customers while bringing in new business.• Retain current customer base via phone and face-to-face customer service.• Provide solutions for new and existing customers’ issues in order to keep and grow customer base.• B2B and face to face cold-calling.• Tailor proposals to meet each customer’s needs.• Provide weekly and monthly sales forecasts to district manager.• Constantly update customer and competitive information in Pitney Bowes computer system.• Work closely with on-site managers as well as Pitney Bowes leasing, marketing and customer service leaders in other locations.

Responsible for growing and maintaining the new branch office in Kingston, Ontario.• Territory business increased substantially due to face to face and B2B cold calling with little to no leads. • Also utilized existing relationships with customers and suppliers to acquire new business.• Successfully built and maintained trusting relationships by satisfying and exceeding the demands of our customers.• Visited with existing clients to take orders, up-sell and inform on new products, provide information on existing and upcoming incentives, and maintain customer relations.• Acted as consultant for potential customers.• Worked closely with various coffee industry reps from vendors such as Mars Drinks, Keurig, Starbucks and Timothy’s.• Provided onsite demonstrations of all available coffee systems.• Consistently met guidelines provided by General Manager.