Shaun Phipps-Ogden Email and Phone Number
Shaun Phipps-Ogden work email
- Valid
Shaun Phipps-Ogden personal email
Advanced technical support team supervisor with several years of management experience, and a decade of experience working directly with peers and customers to solve a variety of technical, financial, and other issues. Education includes a bachelor's degree of fine arts from the University of Texas, and a high school diploma. Possess impeccable verbal and written communication skills, extensive technical knowledge, graphic design experience, art history knowledge, and excellent interpersonal skills.
Taskus
View- Website:
- taskus.com
- Employees:
- 7511
-
Team LeadTaskus Jul 2018 - PresentUnited StatesTeam Leader, July 2018 to Present• Led and managed a team of 20 people moderating content for the world's largest social media platform• Analyzed statics and data to ensure profitability and employee proficiency • Oversaw corrective and disciplinary action up to and including termination• Trained employees in system and tool usage with a focus job accuracy• Reviewed and corrected employee payroll• Preformed quality assurance reviews to ensure job accuracy and performance standards were maintained
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Team SupervisorIbex | Global Jan 2017 - Present• Led and managed a team of 25 people in the technical support field to ensure customer issues were resolved and calls per hour were maximized• Analyzed statics and data to ensure profitability and agent proficiency • Oversaw corrective and disciplinary action up to and including termination• Trained employees in system and tool usage with a focus on troubleshooting Frontier Fios services• Reviewed and corrected employee payroll• Preformed quality assurance reviews guaranteeing that excellent customer service was maintained -
Tier 2 Technical Support RepresentativeIbex Jan 2015 - Jan 2017San Antonio, Texas Area• Assisted technical support agents with advanced troubleshooting • Ensured technicians were correctly routed to the field to resolve escalated customer issues
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Technical Support RepresentativeConduit Global Sep 2013 - Jan 2015San Antonio, Texas Area• Assisted technical support agents with advanced troubleshooting • Ensured technicians were correctly routed to the field to resolve escalated customer issues -
Shipping ReceivingAcademy Sports + Outdoors Jul 2012 - Sep 2013San Antonio, Texas Area• Received, unloaded, and organized large shipments of freight• Moved freight to its respective department, and stocked shelves
Shaun Phipps-Ogden Education Details
Frequently Asked Questions about Shaun Phipps-Ogden
What company does Shaun Phipps-Ogden work for?
Shaun Phipps-Ogden works for Taskus
What is Shaun Phipps-Ogden's role at the current company?
Shaun Phipps-Ogden's current role is Team Lead at TaskUs.
What is Shaun Phipps-Ogden's email address?
Shaun Phipps-Ogden's email address is sh****@****kus.com
What schools did Shaun Phipps-Ogden attend?
Shaun Phipps-Ogden attended The University Of Texas At San Antonio.
Who are Shaun Phipps-Ogden's colleagues?
Shaun Phipps-Ogden's colleagues are Holy Smoke, Rhum Lumague, James Brian San Jose, Devbrat Bain, Sujata Chaurasia, Marie Grace Valencia, Brylle Valle.
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