Shaun Ryan-Izzard Email & Phone Number

Leicestershire, England, United Kingdom

Data Architect responsibile for the Data Strategy of Samworth Brothers, whose brands include Ginsters, Soreen and Ye Olde Pork Pie Shop

Birmingham, England, United Kingdom

When the contract that supported the ITAC project ended, Kier made the commitment to continue with a data function in the form of the Data Science Centre. As such, we were tasked with the transition from the SQL platform to the Azure Cloud platform. I was personally responsible for re-creating the OCA process from the ITAC function within the Azure Databrick function, which I completed and was placed into a trial run within the Area 3 and 4 maintenance contracts. I was also tasked with developing additional tools for use, including proof of concept models for a data comparison tool using the QGIS and ArcEnterprise Geospatial analysis tools.

Birmingham, United Kingdom

The Intelligent Technology Asset Centre (ITAC) was set up to identify methods of leveraging data analysis techniques in the identification and prediction of faults on roadside technology associated to the Strategic Road Network (SRN), the major road network of the England which includes the Motorways and Major A ‘roads.To achieve this the ITAC developed a dataset to support a predictive model. I was personally responsible for developing the data model (referred to as the OCA process) using the Microsoft SQL Server software, creating an ETL process using SQL Server Integrated Services, including Stored Procedures written using SQL Server Management Services.Beyond this, we were tasked to develop other tools, reporting or analysis that would support the business.

Coventry, United Kingdom

Working within the Data Specialist team, my duties include the creation, management and troubleshooting of bespoke and customer reports for a wide variety of customers in a range of business types. This requires a detailed understanding of SQL (specifically T-SQL), Microsoft Access reporting and Visual Basics for Application.

Birmingham, United Kingdom

As part of the National Intellegence Unit, I am part of a team which is responsible for the analysis and reporting of tactical data for England's Strategic Road Network

Birmingham, United Kingdom

Within NGA, I am responsible for MI analysis and development on one of their major accounts, servicing the Payroll needs of one of the UK's largest high street banks. I am responsible for the ongoing development of KPI and Workforce management, assisting senior management in their operational and budgetary decision making

Coventry, United Kingdom

Working as a Data Quality Analysis within the Learning Records Service of the Skills Funding Agency, I am responsible for reviewing learner data, ensuring the quality of data arriving from the various learning providers and awarding associations. This includes identifying specific issues arising from the transfer of data, as well as monitoring the various algorithms used to identify learners, recommending and testing potential improvements and data fixes

Solihull

I worked within the MIS & Resource Management team for Britvics Customer Operations Contact Centre as the lead MIS Analyst. Within this role, I not only maintained BAU reporting, I also developed new reporting and data manipulation solutions. I also assisted as support for the Workforce Planning part of the team

Within this role I was responsible for analysing internal customers' data and reporting requirements, and developing a detail project specification based on these requirements. This required me to lease with all parts of the business, as well as external agencies and outsourcing groups, to establish a consistent reporting approach. I was also responsible for handling customers' "Ad Hoc" queries, regarding current reporting. This required me to develop new reporting protocols using software such as Microsoft SLQ Analyser, Access, Excel, Word and PowerPoint, as well as more specialised reporting software such as Business Objects, and to ensure all new reports and processes produced are tested and validated. I was also required to produce key monthly processes which calculate Sales Agent Commissions payments and Credit Operations Agents Performance Rating against Business Improvement Matrices.

In this role I was responsible for answering customer queries regarding mobile phone bills, assisting with the managing of "Bad Debt" by seeking recovery of customer outstanding balances. This required high levels of Objection Handling, i.e., dealing with difficult and abusive customers politely and reasonably, whilst maintaining company operational procedures and policies

As part of this role I was responsible for assisting in the training and continual development of Credit Control advisors as well as being responsible for assisting in a drive for agent quality, improved customer experience and improved business practices within the Credit Control environment. As a requirement of this role, I completed the in house Management Training Scheme

As an associate teacher, I was responsible for the planning, delivering and assessing of nationally recognised courses and qualifications. I was also responsible for keeping a log of my personal and professional development in the role. I was also responsible for supervising classes and lessons set by teachers during their absence

Bsc (Hons), Biochemistry And Microbiology

Activities and Societies: Role Play Society Sci-Fi Society Masquerade Society (Founding Member)BSc(Hons) Biochemistry and Microbiology

A Level, Chemistry, General Studies

Gcse, Biology; Chemistry, Physics, Computer Studies, History, English Literature