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Shaun Smith is listed as ITIL-Qualified Service Delivery Manager | Leading High-Performing Teams | Driving Strategic IT Solutions & Service Excellence | Experienced in Project Management, Process Improvement & Stakeholder Engagement at PMC, based in Swindon, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Shaun Smith.
Shaun Smith previously worked as Service Delivery Manager at Pmc and Database Services Delivery Manager at Pmc Retail. Shaun Smith holds Level 2 Key Skills In Communication,Level 3 Key Skills In Applications Of Number from New College.
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As an ITIL-qualified Service Delivery Manager with a solid technical background, I bring extensive experience in leading teams, managing IT service operations, and delivering complex IT projects. I specialise in delivering customer-focused solutions aligned with strategic business goals, ensuring that all projects are completed on time and within budget.My technical expertise allows me to effectively bridge the gap between technical and non-technical stakeholders, identify challenges, provide solutions, and implement service improvements. This unique combination of skills has driven significant improvements in service delivery, enhanced customer satisfaction, and reduced operational costs.I have a proven track record of managing service delivery operations using ITIL practices and project management methodologies like Prince2. I thrive in complex IT environments, ensuring teams operate efficiently, customer expectations are met, and service levels are consistently achieved.Key Achievements:Delivered and managed complex IT projects, ensuring key deliverables were met on time, within scope, and on budget.Led ITIL service management initiatives that improved service efficiency, reduced response times, and boosted customer satisfaction.Managed supplier relationships and fostered strong collaboration across teams and stakeholders.Drove process improvements, cutting costs and eliminating operational bottlenecks.Achieved ISO 9001 compliance and maintained high service excellence standards.Managed change management projects, ensuring smooth transitions and effective risk mitigation.Core Strengths:Leadership & Team Management: Successfully leading high-performing teams in complex IT service environments.Strategic Thinking: Aligning service delivery and project management with organizational goals to achieve optimal results.Communication & Stakeholder Engagement: Translating technical concepts for diverse audiences and ensuring effective collaboration.Problem Solving: Quickly identifying and addressing complex issues to drive continuous improvement.Committed to professional growth, I continuously explore new technologies and methodologies to enhance service delivery. With my experience and strategic vision, I aim to contribute significantly to organizational success and expand my leadership role in service delivery.Let’s connect! I’m passionate about innovation and delivering high-quality IT services, and I’m always open to exploring collaborative opportunities with like-minded professionals.
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Oxford, England, United Kingdom
As Service Delivery Manager at PMC, I lead the delivery of all services to our clients, ensuring high performance and customer satisfaction. I'm responsible for managing client relationships, service transitions, performance reporting, and financial management. My role involves coordinating with various teams to resolve issues, implement service.
Oxford, England, United Kingdom
Leading and managing a dynamic and highly skilled team of Database Administrators situated both in office locations and at customer sites across India and the UK at Paul Mason Consulting Ltd (PMC). In my role as a seasoned IT professional, I go beyond traditional Database Service Management, actively taking on additional responsibilities as a Service.
Oxford, England, United Kingdom
In my capacity as a Database Administrator Team Lead, I undertook comprehensive responsibilities to ensure the optimal performance and security of databases PMC customers. Key highlights of my contributions include:Database Monitoring and Optimization:Monitored database activity and file usage, ensuring consistent resource availability while proactively.
Oxford, England, United Kingdom
As a Level 3 Incident Management Consultant, I served as a key escalation resource for 1st and 2nd line analysts, specialising in the reassignment of incidents involving unknown, critical, and undocumented fixes. Operating within an application support team, I worked extensively on SQL Server 2000-2016 and Oracle 10g & 11G, addressing problem tickets and.
Oxford, England, United Kingdom
In my role as an Incident Management Consultant, I held diverse responsibilities spanning Incident Operations, Problem Investigations, Management, and Resolution. Key facets of my contributions include:Customer-Centric Collaboration:Worked collaboratively with cross-functional teams to understand and address customer needs, providing proactive support for.
London, England, United Kingdom
In my role with a focus on Network and Operations Management, I engaged in a spectrum of responsibilities, demonstrating expertise in project planning, technical installation, and network management. Key elements of my contributions include:Project Planning and Leadership:Led and managed projects, demonstrating proficiency in planning and executing tasks.
London, England, United Kingdom
In my role as a leader in network operations, I orchestrated a range of responsibilities, showcasing proficiency in team management and infrastructure maintenance. Key aspects of my contributions include:Team Management:Managed a team of engineers, providing direction, support, and guidance to ensure optimal team performance.Task Assignment:Assigned tasks.
Swindon, England, United Kingdom
In my role as a desktop support specialist, I successfully handled a diverse range of responsibilities, demonstrating proficiency in technical support and project management. Key aspects of my contributions include:Second Line Desktop Support:Provided desktop support for all 2nd line tickets, addressing issues through various channels, including telephone.
Swindon, England, United Kingdom
In my role focused on EPOS (Electronic Point of Sale) support, I undertook a range of responsibilities, showcasing expertise in hardware and software support. Key highlights of my contributions include:EPOS Hardware and Software Support:Led the build, installation, fault finding, and ongoing support for EPOS hardware and software, ensuring optimal.
Swindon, England, United Kingdom
In my capacity as a Site Support Engineer, I assumed responsibility for the build, installation, and support of comprehensive hardware, software, and network infrastructures on large retail client sites. My expertise spanned various domains, including:EPOS and POS Peripherals:Conducted the installation and configuration of EPOS and POS peripherals such as.
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Shaun Smith works for PMC.
Shaun Smith is listed as ITIL-Qualified Service Delivery Manager | Leading High-Performing Teams | Driving Strategic IT Solutions & Service Excellence | Experienced in Project Management, Process Improvement & Stakeholder Engagement at PMC.
Shaun Smith is based in Swindon, England, United Kingdom while working with PMC.
Shaun Smith has worked for Pmc, Pmc Retail, Wifinity, Wincor Nixdorf, and Cci Ltd.
You can use AeroLeads to view verified contact signals for Shaun Smith at PMC, including work email, phone, and LinkedIn data when available.
Shaun Smith holds Level 2 Key Skills In Communication,Level 3 Key Skills In Applications Of Number from New College.
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