Shaun Strom Email & Phone Number

Holland, Massachusetts, United States

Follow up with clients after onboarding in creating and optimizing social profiles (e.g., Facebook, Linkedin, Twitter(X), and Instagram) Schedule the Social Media Content on Content Studio for all active ORM campaigns for 90-120 daysQC the Web 2.0 asset build-outs that come from the fulfillment teamJoin Screenshares with clients as needed to support the fulfillment processAssist as needed in creating biographies for ORM Campaigns utilizing the latest technologiesAssist with… Show more Follow up with clients after onboarding in creating and optimizing social profiles (e.g., Facebook, Linkedin, Twitter(X), and Instagram) Schedule the Social Media Content on Content Studio for all active ORM campaigns for 90-120 daysQC the Web 2.0 asset build-outs that come from the fulfillment teamJoin Screenshares with clients as needed to support the fulfillment processAssist as needed in creating biographies for ORM Campaigns utilizing the latest technologiesAssist with Humanizing and Proofing A/I Content Creating SOP documents and client guides for applicable processes within the area of social media management. Show less

New York, New York, United States

At Pineapple Products, Inc., based in New York but working remotely, I've been leading the brand's reputation management since January 2023, guiding a dedicated team to enhance our visibility and public image. We focus on social media content across platforms, manage reviews, monitor brand reputation metrics, and analyze customer feedback to ensure our brand's positive perception and trust. I regularly report our progress to senior management, ensuring alignment with the company's broader… Show more At Pineapple Products, Inc., based in New York but working remotely, I've been leading the brand's reputation management since January 2023, guiding a dedicated team to enhance our visibility and public image. We focus on social media content across platforms, manage reviews, monitor brand reputation metrics, and analyze customer feedback to ensure our brand's positive perception and trust. I regularly report our progress to senior management, ensuring alignment with the company's broader objectives.Here are some of my key achievements: • Enhanced brand image and managed reputation across all platforms for health supplements market presence through the development and implementation of robust plans.• Improved user-generated content by 50% and organic social media growth by 25% through strategic influencer partnerships.• Enhanced social media engagement by 40%, organic follower growth by 20%, and online sales by 30% through the conceptualization, creation, and curation of engaging social media posts tailored to target audience.• Prevented potential financial loss of over $75K by addressing intellectual property infringement issues.• Increased brand's online review scores by 35% across major review platforms within four months.• Achieved 30% improvement in customer satisfaction scores and 25% reduction in customer complaints through successful implantation of comprehensive customer feedback loop. Show less

New York, New York, United States

Before stepping into this role, I was the Brand Reputation Coordinator from April 2022, where I improved our online presence through detailed analyses and managed reviews on various platforms. My efforts in content creation and social media performance significantly boosted our engagement and supported our customer service and sales teams in garnering positive feedback.key contributions:• Generated over 100 reviews within the first 6 months and accelerated brands ratings by 50%… Show more Before stepping into this role, I was the Brand Reputation Coordinator from April 2022, where I improved our online presence through detailed analyses and managed reviews on various platforms. My efforts in content creation and social media performance significantly boosted our engagement and supported our customer service and sales teams in garnering positive feedback.key contributions:• Generated over 100 reviews within the first 6 months and accelerated brands ratings by 50% through the planning and successful execution of the review generation program.• Enhanced brand visibility and consumer engagement by fostering interactive dialogues on social media accounts, such as Facebook, Instagram, and Twitter.• Secured $11K in quarterly revenue by eliminating unauthorized product sales on major marketplaces, including eBay and Amazon.• Designed and deployed a comprehensive review monitoring system within the company's database to analyze trends and feedback. Show less

New York, New York, United States

Earlier, as a Customer Service Representative, I handled numerous customer inquiries daily, contributing to our social media strategy and ensuring our team met our high standards of customer satisfaction and operational excellence, even during peak times and special projects.Key accomplishments: • Streamlined customer service processes to manage refunds, cancellations, and account modifications.• Recognized for outstanding performance, receiving 'Employee of the Month' award… Show more Earlier, as a Customer Service Representative, I handled numerous customer inquiries daily, contributing to our social media strategy and ensuring our team met our high standards of customer satisfaction and operational excellence, even during peak times and special projects.Key accomplishments: • Streamlined customer service processes to manage refunds, cancellations, and account modifications.• Recognized for outstanding performance, receiving 'Employee of the Month' award five times within a single year.• Ensured prompt and efficient resolution of call-backs and email inquiries, prioritizing timely communication.• Achieved the highest ticket closure rate, consistently resolving 1,000 customer issues weekly. Show less

Wakefield, Massachusetts, United States

In this fast-paced role, I thrived as an essential member of the customer service and unclaimed property claims administration team. Tasked with managing a significant volume of customer interactions and unclaimed property claims, I maintained exemplary standards in service quality, efficiency, and adherence to company policies and procedures. I consistently achieved excellent ratings by providing top-tier support, fostering positive customer experiences, and efficiently processing… Show more In this fast-paced role, I thrived as an essential member of the customer service and unclaimed property claims administration team. Tasked with managing a significant volume of customer interactions and unclaimed property claims, I maintained exemplary standards in service quality, efficiency, and adherence to company policies and procedures. I consistently achieved excellent ratings by providing top-tier support, fostering positive customer experiences, and efficiently processing claims.Key Responsibilities:• Managed an average of 35 inbound customer calls daily, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.• Processed approximately 30 unclaimed property claims each day, demonstrating meticulous attention to detail and a strong commitment to resolving client matters expediently.• Engaged directly with claimants to address their inquiries, complaints, and requests, ensuring a professional and empathetic communication channel via both phone and email.• Conducted detailed research on claimant accounts to verify the accuracy and completeness of data, utilizing OnBase software to enhance efficiency and accuracy.• Requested and followed up on additional information for incomplete claims, ensuring all documentation met regulatory and company standards.Achievements:• Maintained high-quality service standards, leading to exceptional customer service ratings and contributing to overall client retention.• Demonstrated versatility and adaptability by successfully transitioning to and excelling in a team focused on new client integration, following company expansion.• Fostered positive customer experiences, resulting in increased customer satisfaction and loyalty.• Selected as a key team member dedicated to supporting new clients as the company expanded its services to include additional states, showcasing trust in my abilities and dedication to growth and excellence. Show less

Bellevue, Washington, United States

In my role as a Claims Specialist at Healthy Paws Pet Insurance, I was dedicated to providing outstanding client service while handling sensitive pet insurance matters. My responsibilities included but were not limited to:• Demonstrated strong communication and customer service skills by professionally engaging with clients via email and live chat, ensuring a positive customer experience.• Managed and processed up to 30 pet insurance claims per day, adhering strictly to company… Show more In my role as a Claims Specialist at Healthy Paws Pet Insurance, I was dedicated to providing outstanding client service while handling sensitive pet insurance matters. My responsibilities included but were not limited to:• Demonstrated strong communication and customer service skills by professionally engaging with clients via email and live chat, ensuring a positive customer experience.• Managed and processed up to 30 pet insurance claims per day, adhering strictly to company guidelines to ensure accuracy and integrity in each case.• Oversaw new account openings, cancellations, and refunds, maintaining a keen awareness of time sensitivity to ensure prompt and efficient client service.• Provided timely and accurate updates to clients regarding their account status and the progress of their claims over the telephone, fostering transparency and trust.• Diligently updated system records following all interactions, ensuring that cancellations, claims, and account updates were accurately and promptly reflected in the company database.In this fast-paced and detail-oriented role, I maintained a commitment to professionalism and customer-centric service, contributing to the company's reputation for excellence in the pet insurance industry. Show less

Smithfield, Rhode Island, United States

Career Note:Temporary Employment Services at Partnership Employment AgencyAssistant Manager at Guess Inc. Wrentham, MAAssistant Manager at Alltown Gas, Smithfield, RIAssistant Manager at PacSun, Cambridge, MAKeyholder at Hot Topic, Providence, RITeller at Bank of America, North Attleboro, MAManager-in-Training at Build-a-Bear Workshop, South Attleboro, MA

Bachelor Of Arts - Ba, Human Resources Management And Services, 4.0 Gpa

Cosmetology/Cosmetologist, General

High School Diploma, Graphic And Printing Equipment Operator, General Production