As a Senior Partner Support Specialist, I have a proven track record of providing exceptional service and tailored support to partners, ensuring their needs are met while driving engagement and satisfaction. With strong analytical skills and a passion for continuous improvement, I thrive in identifying trends and optimizing service delivery to enhance partner loyalty and operational efficiency.In my current role as a Partner Experience Advocate at Telarus, I support over 25 partners daily by facilitating supplier introductions, managing complex orders, and addressing commission inquiries. My focus is on clear communication, collaboration across teams, and ensuring the smooth execution of projects. I also lead training sessions, empowering partners with the tools and knowledge they need to excel.With expertise in business development, project management, and cross-functional collaboration, I am highly adept at creating growth strategies, forecasting sales, and leading initiatives that result in measurable business outcomes. My ability to foster strong relationships and deliver results has allowed me to consistently exceed expectations in every role I've held.Areas of Expertise:✭ Business Support & Development✭ Vendor & Supplier Management ✭ Organization Excellence✭ Identifying Business Needs✭ Building Strong Relationships✭ Customer Support & Retention ✭ Relationship Building & Partnerships ✭ Overcoming Objections✭ Motivational LeadershipI'm passionate about driving success for my partners, developing innovative solutions, and ensuring that every project aligns with both partner and organizational goals.Connect with me today!
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Partner Experience AdvocateTelarus Nov 2020 - Oct 2024Sandy, Utah, United StatesIn my current role as a Partner Experience Advocate, I: • Deliver daily sales support to over 25 partners, facilitating supplier introductions, processing both simple and complex orders, and addressing commission inquiries.• Demonstrate strong project management skills by successfully leading small-scale initiatives, ensuring they are completed on time and within scope while maintaining open communication with all stakeholders.• Scope and prioritize activities based on business and customer impact and provide hands-on support, methodology, structure, and information necessary to coordinate decision-making and development. • Conduct comprehensive training sessions for partners, equipping them with the knowledge and resources available through Telarus’ Agent Portal platforms to optimize their performance.• Nurture strong relationships with partners through proactive communication and personalized support, ensuring their needs are met and cultivating a collaborative environment that drives mutual success and growth.• Receive, handle, and prioritize requests from internal sales teams while collaborating with sales engineers to navigate and support complex opportunities. -
Office ManagerGlobal Telecom Systems Oct 2018 - Nov 2020Coconut Creek, FlIn my previous role as an Office Manager, I: • Provided comprehensive pre-sales and post-sales support to both independent and internal sales agents, ensuring a smooth transition throughout the entire sales cycle.• Assisted agents and customers at each stage of the order process, from accurately completing order forms and submitting contracts to overseeing provisioning and activation.• Managed the organization and calculation of monthly sales figures and commission payouts for all sales agents and employees, ensuring accuracy and timeliness.• Addressed commission-related inquiries by collaborating with the commission department and conducting thorough internal audits to ensure transparency and accuracy.• Produced various performance reports to support management in evaluating agent and company performance, driving strategic decision-making and enhancements. -
Administrative AssistantTerroir Selections Feb 2017 - Apr 2018In my previous role as an Administrative Assistant, I:• Efficiently processed over 50 customer orders daily, meticulously verifying details to ensure accuracy and timely fulfillment of customer requests, contributing to overall customer satisfaction and retention.• Collaborated closely with the Warehouse Manager to coordinate daily operations, streamlining workflow processes to enhance productivity and minimize delays in order fulfillment.• Logged all incoming shipments into the database system with precision, promptly notifying the sales team of new inventory arrivals, which allowed for accurate inventory management and improved sales forecasting.• Offered comprehensive accounts receivable support to sales team members, facilitating smooth financial transactions and inquiries, which helped maintain healthy cash flow and strengthen client relationships.• Independently transitioned the company to a paperless office system while simultaneously integrating advanced technologies, resulting in significant time and cost savings for the organization• Communicated regularly with senior management to deliver customized reports tailored to their requirements, providing valuable insights into operational performance and assisting in strategic decision-making—the ability to work well with others as an essential team player and leader. -
Marketing AssistantSandler Training Fl Sales Consultants Aug 2015 - Dec 2016In my previous role as a Marketing Assistant, I: • Delivered comprehensive administrative and organizational support, ensuring smooth operations and efficient workflow within the organization while managing various tasks and priorities effectively.• Cultivated strong client relationships by delivering exceptional service, proactively addressing their needs, and providing timely responses, which fostered loyalty and repeat business.• Oversaw the maintenance of the company website and social media platforms to ensure up-to-date content and consistent branding to enhance the organization's online presence and engagement.• Collaborated in the design and execution of diverse marketing campaigns across both print and digital media, contributing creative ideas and strategic insights that effectively increased brand visibility and audience reach.• Developed and qualified leads by meticulously researching and identifying potential clients based on specific criteria, significantly driving the growth of the customer base. -
Administrative Assistant / Technology SupervisorSevern Trent Services Mar 2012 - Aug 2015In my previous role as an Administrative Assistant / Technology Supervisor, I: • Oversaw producing and distributing meeting materials for multiple board meetings, ensuring timely delivery and high-quality presentation to support effective decision-making.• Introduced innovative technologies such as cloud storage services to colleagues, enhancing operational efficiency and quality standards and significantly reducing production turnaround times.• Conducted thorough research and developed websites for established accounts to meet new Florida Statute requirements, improving compliance and enhancing user experience.• Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to fit the situation best. • Managed a comprehensive catalog of public records in compliance with Florida Statutes, ensuring accurate documentation and easy access for stakeholders.
Shaun Tapper Education Details
Frequently Asked Questions about Shaun Tapper
What is Shaun Tapper's role at the current company?
Shaun Tapper's current role is ☆🤝☆ Partner Experience Advocate | Senior Partner Support Specialist | Expert in Partner Relations & Support Management ☆🤝☆.
What schools did Shaun Tapper attend?
Shaun Tapper attended Florida Atlantic University.
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Shaun Tapper
Residential And Commercial Exterior Permanent Led Lighting And Cleaning Experts.Mount Pearl, Nl1flyjazz.ca -
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