Shaun Teh

Shaun Teh Email and Phone Number

Director Of Operations at Outsourced Doers @ Outsourced Doers
Shaun Teh's Location
Greater Sydney Area, Australia, Australia
About Shaun Teh

Shaun Teh is a Director Of Operations at Outsourced Doers at Outsourced Doers. Colleagues describe them as "I had the pleasure of working with Shaun at CBA. Shaun is a highly collaborative, strategic and delivery-focused individual who was great to work with and learn from, as well as enjoy a few laughs with. I would highly recommend Shaun as a colleague and leader.", "Shaun was a significant contributor to the success and growth of the accounts he managed in Sykes. I personally worked with him on a high-profile, complex program that requires close and constant collaboration among stakeholders in multi-functional teams and locations. Shaun's strong communication and organisational skills were integral to keeping everyone on-track. He is dependable, dedicated and consistent in getting the best possible outcomes for both our clients and the organisation. I have nothing but the highest level of respect for Shaun's skills and abilities. His creative thinking, pro-activeness, sense of accountability and positive attitude result in successful outcomes.", and "I worked closely with Shaun across a period of 12 months on key pieces of work, particularly on channel development. Shaun demonstrated a highly effective approach in engaging with stakeholders and maintained his professionalism in all aspects of his work."

Shaun Teh's Current Company Details
Outsourced Doers

Outsourced Doers

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Director Of Operations at Outsourced Doers
Shaun Teh Work Experience Details
  • Outsourced Doers
    Director Of Operations
    Outsourced Doers Apr 2021 - Present
    Sydney, Nsw, Au
  • Just Eat Takeaway.Com
    Head Of Operations - Menulog Australia/New Zealand
    Just Eat Takeaway.Com Jun 2020 - Mar 2021
    Amsterdam, North Holland, Nl
    Full operational accountability of Menulog's customer and restaurant operations through a period of significant order growth (over 5x grow compared to pre-COVID-19 trading). Drove scalable and efficiency gains with outsourced and in-house support staff to deliver outstanding customer and restaurant service outcomes.
  • Just Eat Takeaway.Com
    Head Of Operations - Just Eat France, Italy, Spain
    Just Eat Takeaway.Com Nov 2019 - Jun 2020
    Amsterdam, North Holland, Nl
    Operational and vendor accountability (front and back of house operations). Managed outsourced vendor sites based in 4 countries supporting 3 of the largest European food delivery markets during a period of significant order growth.
  • Just Eat Takeaway.Com
    Head Of Service Operations - Menulog Australia/New Zealand
    Just Eat Takeaway.Com Oct 2017 - Nov 2019
    Amsterdam, North Holland, Nl
    Lead a large Customer and Restaurant Experience team (onshore and offshore) handling all Voice, Email, Chat and Social Media for inbound and outbound enquiries. Responsible for the end to end relationship with Outsourced Provider in Philippines to drive customer and restaurant NPS.
  • Just Eat Takeaway.Com
    Change Management Specialist
    Just Eat Takeaway.Com Jan 2019 - Apr 2019
    Amsterdam, North Holland, Nl
    Key change specialist in deploying a revised set of processes to hundreds of team members across 4+ global sites. Led deployment of new quality scorecard and implementation of outsourced governance framework for strong results and relationships with outsourced providers
  • Just Eat Takeaway.Com
    Head Of Account Management - Menulog Australia/New Zealand
    Just Eat Takeaway.Com Oct 2016 - Oct 2017
    Amsterdam, North Holland, Nl
    Set up and manage a team of high performing Account Managers responsible for growing the order and revenue metrics of the Menulog Group Restaurant estate
  • Sykes
    Senior Client Services Manager, Account Operations
    Sykes Oct 2013 - Oct 2016
    Tampa, Florida, Us
    End to end relationship management of large financial institutions, encompassing operational support for Credit Cards, Life Insurance, Financial Adviser based wealth products and retail banking products.
  • Bt Financial Group
    Relationship Manager
    Bt Financial Group Jul 2012 - Apr 2013
    Barangaroo, New South Wales, Au
    Creating and growing material relationships in accordance with the strategic direction of the business, deriving value-added solutions and implementing strong governance frameworks for stronger relationships.
  • Commonwealth Bank
    Strategic Support Manager - Growth And Retention
    Commonwealth Bank Oct 2010 - Jul 2012
    Sydney, Nsw, Au
    Delivering tailored solutions to senior management for strategic plans to grow new business and maintaining strong internal and external relationships with key stakeholders
  • Hillross Financial Services
    Product Manager
    Hillross Financial Services Apr 2009 - Sep 2010
    Sydney, Nsw, Au
    Strategic development of platform solutions to assist key stakeholders in providing excellent service and drive adviser efficiency
  • Macquarie Group
    Graduate Program
    Macquarie Group Mar 2005 - Mar 2009
    Sydney, Nsw, Au
    2 year rotation within Banking and Financial Services Group with fast-track to management

Shaun Teh Education Details

  • Macquarie University
    Macquarie University
    Master Of Applied Finance
  • University Of Technology Sydney
    University Of Technology Sydney
    Accounting And Finance

Frequently Asked Questions about Shaun Teh

What company does Shaun Teh work for?

Shaun Teh works for Outsourced Doers

What is Shaun Teh's role at the current company?

Shaun Teh's current role is Director Of Operations at Outsourced Doers.

What schools did Shaun Teh attend?

Shaun Teh attended Macquarie University, University Of Technology Sydney.

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