Shaun Teh is a Director Of Operations at Outsourced Doers at Outsourced Doers. Colleagues describe them as "I had the pleasure of working with Shaun at CBA. Shaun is a highly collaborative, strategic and delivery-focused individual who was great to work with and learn from, as well as enjoy a few laughs with. I would highly recommend Shaun as a colleague and leader.", "Shaun was a significant contributor to the success and growth of the accounts he managed in Sykes. I personally worked with him on a high-profile, complex program that requires close and constant collaboration among stakeholders in multi-functional teams and locations. Shaun's strong communication and organisational skills were integral to keeping everyone on-track. He is dependable, dedicated and consistent in getting the best possible outcomes for both our clients and the organisation. I have nothing but the highest level of respect for Shaun's skills and abilities. His creative thinking, pro-activeness, sense of accountability and positive attitude result in successful outcomes.", and "I worked closely with Shaun across a period of 12 months on key pieces of work, particularly on channel development. Shaun demonstrated a highly effective approach in engaging with stakeholders and maintained his professionalism in all aspects of his work."
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Director Of OperationsOutsourced Doers Apr 2021 - PresentSydney, Nsw, Au -
Head Of Operations - Menulog Australia/New ZealandJust Eat Takeaway.Com Jun 2020 - Mar 2021Amsterdam, North Holland, NlFull operational accountability of Menulog's customer and restaurant operations through a period of significant order growth (over 5x grow compared to pre-COVID-19 trading). Drove scalable and efficiency gains with outsourced and in-house support staff to deliver outstanding customer and restaurant service outcomes. -
Head Of Operations - Just Eat France, Italy, SpainJust Eat Takeaway.Com Nov 2019 - Jun 2020Amsterdam, North Holland, NlOperational and vendor accountability (front and back of house operations). Managed outsourced vendor sites based in 4 countries supporting 3 of the largest European food delivery markets during a period of significant order growth. -
Head Of Service Operations - Menulog Australia/New ZealandJust Eat Takeaway.Com Oct 2017 - Nov 2019Amsterdam, North Holland, NlLead a large Customer and Restaurant Experience team (onshore and offshore) handling all Voice, Email, Chat and Social Media for inbound and outbound enquiries. Responsible for the end to end relationship with Outsourced Provider in Philippines to drive customer and restaurant NPS. -
Change Management SpecialistJust Eat Takeaway.Com Jan 2019 - Apr 2019Amsterdam, North Holland, NlKey change specialist in deploying a revised set of processes to hundreds of team members across 4+ global sites. Led deployment of new quality scorecard and implementation of outsourced governance framework for strong results and relationships with outsourced providers -
Head Of Account Management - Menulog Australia/New ZealandJust Eat Takeaway.Com Oct 2016 - Oct 2017Amsterdam, North Holland, NlSet up and manage a team of high performing Account Managers responsible for growing the order and revenue metrics of the Menulog Group Restaurant estate -
Senior Client Services Manager, Account OperationsSykes Oct 2013 - Oct 2016Tampa, Florida, UsEnd to end relationship management of large financial institutions, encompassing operational support for Credit Cards, Life Insurance, Financial Adviser based wealth products and retail banking products. -
Relationship ManagerBt Financial Group Jul 2012 - Apr 2013Barangaroo, New South Wales, AuCreating and growing material relationships in accordance with the strategic direction of the business, deriving value-added solutions and implementing strong governance frameworks for stronger relationships. -
Strategic Support Manager - Growth And RetentionCommonwealth Bank Oct 2010 - Jul 2012Sydney, Nsw, AuDelivering tailored solutions to senior management for strategic plans to grow new business and maintaining strong internal and external relationships with key stakeholders -
Product ManagerHillross Financial Services Apr 2009 - Sep 2010Sydney, Nsw, AuStrategic development of platform solutions to assist key stakeholders in providing excellent service and drive adviser efficiency -
Graduate ProgramMacquarie Group Mar 2005 - Mar 2009Sydney, Nsw, Au2 year rotation within Banking and Financial Services Group with fast-track to management
Shaun Teh Education Details
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Macquarie UniversityMaster Of Applied Finance -
University Of Technology SydneyAccounting And Finance
Frequently Asked Questions about Shaun Teh
What company does Shaun Teh work for?
Shaun Teh works for Outsourced Doers
What is Shaun Teh's role at the current company?
Shaun Teh's current role is Director Of Operations at Outsourced Doers.
What schools did Shaun Teh attend?
Shaun Teh attended Macquarie University, University Of Technology Sydney.
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