I dealt with a wide range of enquiries covering all areas of the business which demand a broad range of knowledge and understanding of process and procedures. Including the following departments: Allocations and Lettings, Antisocial Behaviour, Tenancy enquiries, Resident involvement, Complaints, Income and Service Charges, Estate enquiries, Maintenance and repairs

Creating new Accounts.Loan applications – risk assessment documentation, verifying credit checks to check for any possible defaults or CCJ's. Dealing with high net worth customer/clients. Selling additional products – adhering to FSA regulations. Also issuing Certificates of interest. We would regularly make outbound calls – selling products and updating customers/clients information.Offering financial products and services to consumers and small business customers, while always demonstrating an ongoing commitment and a tireless work ethic complemented by up to date knowledge of the current market and its trends.We managed our own customer portfolio, serviced relationships and cross sold financial products to acquire 100% of the customers business.

Main objective is to exceed targets set by store/area managers. Identify a client’s needs and recommend a suitable product or service. Work alongside the area technician on phone issues such as blackberry servicing/configurations and internet services. Dealing with customer issues/billing queries and resolving them within the companies’ policy, assuring the customers’ leave satisfied.

Promote products and services based on the company’s current objective. Develop sales techniques through using various sales channels I.e Direct, Field and Telesales. Due to the position being new, I had increased my overall understanding of the principle of competition with business. While developing an in depth working knowledge of the various mobile network’s policy's.