Shaun Wilkinson Email & Phone Number

Portree, Gb

Part of the Technical Operations Team, ensuring Redstors’ solutions continue to deliver fantastic levels of availability and performance to our customers. Responsible for securing, optimising, and managing infrastructure that operate on hyperscale cloud environments such as Azure, AWS and Google Cloud.Responsibilities include but are not limited to:• Administration of Azure infrastructure, from budget controls to access and security management.• Providing best practice guidance for the deployment of new services to all stakeholders.• Cost management, including setting reservations, optimising the use of resources, and making architectural recommendations.• Vendor management for key cloud partners• Point of escalation for issues that arise from cloud operations.• Working closely with support, development and SRE teams, sharing knowledge, observations and jointly work on issues and improvements.• Ensuring the Redstors cloud deployments are in good health and are scaling to meet the growing demand from customers.• Ensuring that monitoring is in place to detect performance degradation or service interruption proactively.• Striving to deliver efficiency and scalability through automation and optimisation.A few interesting projects/achievements to date -• Winner of RedStar Implementation Hero award in first quarter, runner-up for Security Corporate Defender award in second quarter.• Implementation of PIM.• 6-figure Cost Savings through resource use optimisations, reservations etc.• Implementation of Tagging globally.• Implemented Management Group hierarchy and policies to enforce company policy compliance.• Global Azure resource audit, allocation and review• 20% rise in Identity Secure score

Working in a Senior role within a 3rd Line Support and Projects team delivering Enterprise System and process improvements to a large Governmental organisation based primarily in England.Primarily hybrid environment with a large on-premise legacy footprint moving towards Azure-hosted services.A few interesting projects to date -* SharePoint 2013 to SharePoint Online migration* Malicious Campaign analysis and remediation* Exchange 2016 Upgrade, Documentation and ongoing Maintenace* Exchange migration from On-Prem to Office 365.* Implementation of controls to achieve Public Services Network (PSN) accreditation* Providing Azure training to clients

Isle Of Skye, Scotland, United Kingdom

Responsible for complex technical support, development and maintenance of IT Systems and solution design and implementation based on business and user requirements using an agile methodology. Working as part of a larger team at a quickly growing SMB in a support role across several offices spanning the UK.Information Security Officer for Sitekit Solutions with a focus on process compliance and continual improvement to ISO 9001 & ISO 27001 standards.A few interesting projects to date -* Complete demerger of IT and work-related systems into separate organizations.* Creation of new Office 365 tenant and all related IT services required for day-to-day business.* Migration from on-premise data center environment to a cross-tenant cloud-hosted environment.* IT Service process implementation and continual improvement to ISO 27001 and ITIL standards.* Dynamics 365 implementation and configuration.* Designing and programming an Azure equivalent to Microsoft LAPS for EndPoints.* Replacement of old on-prem PBX with Teams Phone System company-wide.* Development of ITIL-Aligned Service Desk.* SharePoint Online migration between tenants.

Portree, Isle Of Skye

Responsible for support and maintenance of IT Systems and solution design and implementation of new systems based on business and user requirements using an agile methodology. Working as part of a larger team at a quickly growing SMB in a support role across several offices spanning the UK.Working on the implementation of GDPR legislation in CRM systems, On-Premise and Cloud-Based Support Desks utilising Dynamics CRM, Physical Infrastructure and Cloud environment setup and maintenance and Process Improvement, automation of processes utilising PowerShell primarily among other things.Primary Responsibilities* SharePoint 2013 Administration* Dynamics 365 Solution Implementation* Dynamics 365 Administration* Dynamics 365 Cloud / On-Premise* HyperV Management* IIS Management* 3rd Line Support* PowerShell Scripting* Windows Server 2008, 2012, 2016, 2019* Active Directory, DNS, DHCP, Group Policy, ADFS * Office 365* Exchange 365* System Center Data Protection Manager 2012/2016* Backup Management* Asset Management and Acquisition* Azure Management

Portree, Isle Of Skye

Responsible for support and maintenance of internal systems and solution design to business and user requirements using an agile methodology. I've been part of several interesting projects including implementation of ISO 9001 using SharePoint 2013, Project Server setup and Report Creation, CRM 2013 to Dynamics 365 migration, Dynamics 365 as a support desk and integrating CRM with an existing support portal.

Isle Of Skye

Primarily involved in the administration and development of internal systems with a specific focus on SharePoint and Dynamics CRM. However, have also aided the company in achieving ISO 9001 accreditation as part of a larger Quality Management team and involved in several larger projects including setting up Microsoft Project Server to aid project management and a Dynamics CRM migration from 2011 to 2013.

1St Class Honours, Software Development, 1St Class

Graduate Apprenticeship focusing on Software Development in a business environment.

It And Telecommunications - Software Development, Software Development Npa Level 6

Progress towards Diploma for IT & Telecommunications Professional