- Manage a busy 10-person department of instructional designers, technical writers, researchers, eLearning developers and graphic artists to ensure we deliver best-in-class learning resources- Ensure that projects are delivered on time and within budget, juggling multiple priorities along the Production pipeline to ensure client satisfaction- Actively mentor team members and work to boost morale and encourage connectivity on a remote team spread across Canada- Manage client relationships, turning trial run participants into new clients, and new clients into returning ones

- Conducted stakeholder and Subject Matter Expert (SME) interviews to drill down into a variety of topics, from potash mining in Saskatchewan to occupational therapy practice in Ontario- Created meaningful learning guides and storyboards that were used to build accessible and engaging learning resources, whether for eLearning or in-person delivery- Synthesized sometimes very dense subject matter into material a learner could easily digest and retain- Edited all writing produced by team members (including my own!) for clarity, concision and consistency- Performed quality assurance on finished products to ensure they met our exacting standards before client delivery

- Coordinated more than 100 volunteers to create an annual convention of geologists and geophysicists that attracted 4,500+ delegates every year- Managed a multi-million dollar budget and delivered year over year profits that steadily increased under my stewardship- Sourced a venue change to accommodate the changing needs of the event and ensured a smooth transition that resulted in greater delegate satisfaction and - Analyzed delegate, exhibitor and sponsor needs, and coordinated initiatives that kept them happy and engaged in the process