Shauna Doherty Email & Phone Number

Londonderry, Northern Ireland, United Kingdom

As an administrative professional, my role included managing daily office tasks, I started in the annual review department. Reviewing IVA policies, updating clients income and expenditures for the year ahead and answered any questions they may have about credit, banks or property/ equity questions. I am good at maintaining an organized schedule that works for me. I was responsible for handling correspondence, scheduling meetings for variations, this would involve talking to creditors of the… Show more As an administrative professional, my role included managing daily office tasks, I started in the annual review department. Reviewing IVA policies, updating clients income and expenditures for the year ahead and answered any questions they may have about credit, banks or property/ equity questions. I am good at maintaining an organized schedule that works for me. I was responsible for handling correspondence, scheduling meetings for variations, this would involve talking to creditors of the clients for any changes they wished to make during their IVA. Eg. Taking out a new car on finance- this needs to be reviewed and the clients affordability needs to be thoroughly checked before they can proceed. Being in an IVA means they have alot of debt already so a new car is normally a no unless it is really needed. I answered emails and calls in between drafting these important meetings which requires alot of concentration and multitasking. A meeting of creditors document is around 8 pages long and must include an excel table calculating if the clients changes affects their payments. I drafted excel sheets that could work out the sums by entering in the formula required and it would do the sum correctly for you. I drafted upwards to 15-20 meetings a day when we were busy. I also assisted with various other tasks including chairing these meetings with creditors and banks, I helped our finance department if other members of staff were off or on holiday. My attention to detail, organizational skills, and ability to multitask contributed to the smooth functioning of the office environment. I have however worked from home since covid-19. This has not affected any of my work statistics and I have almost accomplished more whilst being at home. Show less

United Kingdom

Sales role- involving targets for selling car insurance policies.Created car quotes for customers and discussed the benefits of policies and premium rates theywere paying. Handled the phones whilst also dealing with the general public in the Derry Branch. Handled cash on a daily basis and checked lodgement also, made sure to update record of money coming in and out, issued customers their receipts. Targets were based on sales done vs quotes, cross-sales involved passing quotes… Show more Sales role- involving targets for selling car insurance policies.Created car quotes for customers and discussed the benefits of policies and premium rates theywere paying. Handled the phones whilst also dealing with the general public in the Derry Branch. Handled cash on a daily basis and checked lodgement also, made sure to update record of money coming in and out, issued customers their receipts. Targets were based on sales done vs quotes, cross-sales involved passing quotes to our van and home team.Worked with Ms Office, emails, printing and scanning documents. Made sure customersdocuments had correct information on insurance certificates. Also made sure documents weresent in the post on time.Put customers needs first and tailored each quote and policy to their specific needs.We attended weekly meetings to discuss updates and changes within the company. Show less

United Kingdom

Sold insurance and assisted customers with their insurance needs daily. Worked overtime when needed and attended multiple meetings.Worked with computer systems everyday. This involved emailing, printing, scanning and postingdocuments. I also escalated certain issues to the correct departments to have them resolved.Worked with Ms Office and the Solus system to change policies and sell insurance. I would enter all customerdetails, keep records of customers for follow-ups, and deal… Show more Sold insurance and assisted customers with their insurance needs daily. Worked overtime when needed and attended multiple meetings.Worked with computer systems everyday. This involved emailing, printing, scanning and postingdocuments. I also escalated certain issues to the correct departments to have them resolved.Worked with Ms Office and the Solus system to change policies and sell insurance. I would enter all customerdetails, keep records of customers for follow-ups, and deal with car insurance renewals, etc.Always made sure that the customers' needs were put first and that they were satisfied, both that everythingthey needed had been dealt with, as well as the manner in which the situation/call had been handled. Show less

United Kingdom

Took calls to assist customers with any issues they experienced with websites/ mobile apps, questions about insurance/ quotes/ claims - this involved opening tickets and raising to higher levels.Engaged in team meetings to discuss new software that was being developed and how we could improve, or any issues we had noticed. For example on our website, mobile apps etc.I always focused on putting the customer's need first - assisting them quickly and as professionally as… Show more Took calls to assist customers with any issues they experienced with websites/ mobile apps, questions about insurance/ quotes/ claims - this involved opening tickets and raising to higher levels.Engaged in team meetings to discuss new software that was being developed and how we could improve, or any issues we had noticed. For example on our website, mobile apps etc.I always focused on putting the customer's need first - assisting them quickly and as professionally as possible.Worked with a lot of software including the basics eg. Microsoft Office/ Outlook/ Internet browsers and usedour Mainframe system to keep records and make changes to customers policies. I also followed up with customers when needed.Dealt with customers over the phone discussing their life, car, home and other insurance policies, tookpayments and assisted with any needs or questions they had.Also dealt with agents and employees issues on the phone (when lines were busy we would jump over to the other queues). Agents worked remotely and needed technical servoces we would remotely access their laptops and resolve the issues. Worked in an amazing team with a pleasant and always positive working environment. We worked to develop each other and always focused on positive outcomes. Show less

Ireland

Summer Work Experience- through school.Duties Included: Sorting out files in the office, planning permissions documents and also document in the archives.Greeted customers asking what they needed and directing them to the correct department. Took phone calls in planning permission line assisting customers looking for old building plans or plans for certain plots of land. Printed documents/plans, faxed and scanned documents. Made sure documents and letters that needed posted were done… Show more Summer Work Experience- through school.Duties Included: Sorting out files in the office, planning permissions documents and also document in the archives.Greeted customers asking what they needed and directing them to the correct department. Took phone calls in planning permission line assisting customers looking for old building plans or plans for certain plots of land. Printed documents/plans, faxed and scanned documents. Made sure documents and letters that needed posted were done. Used Microsoft office and kept emails up to date and worked constantly in a timely manner to make sure customer/ general publics needs were met each day. Also did printing, faxing and scanning for other work members in the office during more busier periods. Show less

United Kingdom

Took orders, served food once ready, made sure customers had their drinks/ cutely. Attended to customer questions and needs if they requested anything else. Handled money, took payments at till. Cleaned tables, floors, dishes and stayed most nights until close to prepare for next day.Made sure that salad bar prep was done for the next day, checked products were fresh and what stock we needed to order also.Some weekends came in at 6am to prepare fish or certain food for opening that day.

Gcses

Activities and Societies: Chess club English-B Maths-B I.T-A H.E- A Art- A History- C Chemistry- B Physics-B

Junior & Leaving Cert, Passes In All Subjects

English-A Maths-A I.T-A H.E- A Art- A Business Studies- A Health/Fitness- A

Nvq- Level 2, Beauty Therapy, Nvq-Level 2