- Manage a remote team in cultivating the H.Bloom vendor network with over 500 florists- Continually building the florist and order management teams while supplying them with the appropriate tools and resources to be successful - Strategically collaborate with the Director of Sales on developing and executing new and current customer sales and marketing initiatives - Lead the customer service protocols and webshop strategies which includes product line expansion- Actively partake in developing technology resources with the engineering department for internal and external teams - Oversee all vendor contract negotiations, vendor engagement newsletters, and vendor quality reports- Facilitate the vendor on-boarding process which includes account creation, initiation of the e-commerce platform, and trouble-shooting issues with our technology- Report directly to the CEO and provide monthly cost and revenue reports while overseeing the project-based and monthly marketing budgets- Create brand awareness and network community engagement through the H.Bloom software, quarterly newsletters, product catalog and quality control reports- Increased the partner network’s e-commerce platform participation in Q4 2016 by 89.9% while expanding the delivery zone coverage across the US and Canada - Increased e-commerce revenue by 41.9% in Q4 2016 by helping launch the e-commerce platform- Helped facilitate the transition to Shopify in 2020