Principal Program Manager
Current
May 2024 - Present
AeroLeads people directory · profile
Shauna Carroll Email & Phone Number
Principal Program Manager, Customer Experience Management at HubSpot
at
HubSpot
1 work email found
@hubspot.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Program Manager, Customer Experience Management at HubSpot
Location
Ireland
Company size
Who is Shauna Carroll? Overview
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Quick answer
Shauna Carroll is listed as Principal Program Manager, Customer Experience Management at HubSpot at HubSpot, a with 4759 employees, based in Ireland. AeroLeads shows a work email signal at hubspot.com and a matched LinkedIn profile for Shauna Carroll.
Shauna Carroll previously worked as Principal Program Manager at Hubspot and Senior Program Manager, CX Management at Hubspot. Shauna Carroll holds Executive Development Programme, Leading For High Impact And Results from Ucd Michael Smurfit Graduate Business School.
Company email context
Email format at HubSpot
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{first_initial}{last}@hubspot.com
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Profile bio
About Shauna Carroll
Shauna Carroll is a Principal Program Manager, Customer Experience Management at HubSpot at HubSpot. She possess expertise in management, sales, account management, crm, teamwork and 28 more skills. Colleagues describe her as "Shauna is an incredibly talented & motivated colleague. I had the pleasure of working with her closely for a number of months on the Channel Consultant team at HubSpot. During that time, I was impressed by Shauna’s ability to, not only add a tonne of value to her clients, but also take on extra projects that she had proactively identified to work on. Shauna’s positivity & initiative would be a true asset for any team!" and "I was lucky in my first year at Dell to have a standout talent like Shauna as my Buddy. Shauna helped me to settle in, offering some advice and guidance regarding the day to day aspects of working at Dell. During her time at Dell, Shauna has continuously exceeded expectations by over-achieving quarter after quarter. During my training, I listened in on some of Shauna’s customer calls and was impressed by her ability to handle even the toughest clients so effortlessly. That is a skill that often takes years to develop among customer service professionals, but it came perfectly naturally to her. She has a great ability to manage multiple projects all at once which makes a dramatic difference in the productivity level of our team. Shauna is a very popular employee at Dell and is heavily involved in the organisation of community activities along with Dell social events. From day one she encouraged me to get involved in these activities. I joined the tag rugby team and volunteered to help out at various charity and community activities with Shauna. This involvement helped me to expand my network in Dell and allowed me to focus on adding value to the organisation. Learning from Shauna helped me to develop a strong foundation on which to build my own career. In my opinion, Shauna exemplifies Dell values. She has an extremely positive outlook on life as well as her work and would be a great asset to any team."
Listed skills include Management, Sales, Account Management, Crm, and 29 others.
Current workplace
Shauna Carroll's current company
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Hubspot
7 roles
Shauna Carroll work experience
A career timeline built from the work history available for this profile.
Senior Program Manager, Cx Management
Oct 2022 - May 2024
Program Manager, Cx Management
Nov 2019 - Oct 2022
Principal Channel Consultant
As a Principal Channel Consultant, I help our top agency partners grow their businesses with HubSpot.I do this by working with the agencies delivery teams to keep a pulse on client happiness and value and by working with agency owners to create processes that reduce internal friction, allow for scale and most importantly, deliver clients the highest possible value.
Oct 2018 - Nov 2019
Channel Consultant
HubSpot is the world’s leading inbound marketing and sales software. We help companies to attract visitors, convert leads & close customers. HubSpot’s Partner Program enables marketing agencies to sell & deliver HubSpot to their clients & provides them with a model to help them grow their business. As a Channel Consultant I work closely with marketing agencies in our Partner Program. I understand that agency life can be tough so my focus is on helping agencies market themselves, generate new business, deliver the results that clients expect, prove ROI & move away from project-based work.
Nov 2016 - Oct 2018
Senior Corporate Account Manager
In this role, my focus was on building and maintaining sustainable relationships with my Dell customers across the UK market, educating them on Dell's latest technology and building IT solutions to meet their specific requirements. During my time in Dell Technologies, I was awarded: Internal Sales Rep of the Quarter for Q1-FY16Collaboration Champ of the Quarter for Q1-FY16Dell Bronze Recognition Award Q2-FY16 Circle of Excellence 2016
Jun 2014 - Sep 2016
Assistant Brand Activation Manager
During my time in Johnson and Johnson, I was delivering strategic brand activation projects for the cough & cold, digestive health and hair loss portfolio in Ireland to deliver on share and sales commitments.As part of this role, I conducted in-depth market research and analysis, collaborated closely with the sales organization and provided design briefings to our creative agency partner. Key Projects included:Regaine Foam launch Calpol App launch Calpol Syringe launch Calpol Back to School campaignImodium Liquid Gels launch
Jun 2012 - May 2013
Team & coworkers
Colleagues at HubSpot
Other employees you can reach at hubspot.com. View company contacts for 4759 employees →
LD
Leigh Dixon
Colleague at HubspotSwampscott, Massachusetts, United States
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RD
Robert Delgreco
Colleague at HubspotRevere, Massachusetts, United States
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LP
Lukas Pleva
Colleague at HubspotTampa, Florida, United States
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HG
Hunter Godina
Colleague at HubspotChicago, Illinois, United States
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MA
Majed Alsaleh
Colleague at HubspotSaudi Arabia
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RP
Robert Prendergast
Colleague at HubspotWaterford, County Waterford, Ireland
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CM
Caitlin Malandruccolo
Colleague at HubspotNew York City Metropolitan Area, United States
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LV
Luisa Vargas
Colleague at HubspotColombia
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SC
Shijia Chen
Colleague at HubspotWaterloo, Ontario, Canada
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CM
Colin Mosher
Colleague at HubspotLancaster, Pennsylvania, United States
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Leigh Dixon
Colleague at HubspotSwampscott, Massachusetts, United States
View →
RD
Robert Delgreco
Colleague at HubspotRevere, Massachusetts, United States
View →
LP
Lukas Pleva
Colleague at HubspotTampa, Florida, United States
View →
HG
Hunter Godina
Colleague at HubspotChicago, Illinois, United States
View →
MA
Majed Alsaleh
Colleague at HubspotSaudi Arabia
View →
RP
Robert Prendergast
Colleague at HubspotWaterford, County Waterford, Ireland
View →
CM
Caitlin Malandruccolo
Colleague at HubspotNew York City Metropolitan Area, United States
View →
LV
Luisa Vargas
Colleague at HubspotColombia
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SC
Shijia Chen
Colleague at HubspotWaterloo, Ontario, Canada
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CM
Colin Mosher
Colleague at HubspotLancaster, Pennsylvania, United States
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2 education records
Shauna Carroll education
Executive Development Programme, Leading For High Impact And Results
Bachelor Of Business Studies, Business Management
FAQ
Frequently asked questions about Shauna Carroll
Quick answers generated from the profile data available on this page.
What company does Shauna Carroll work for?
Shauna Carroll works for HubSpot.
What is Shauna Carroll's role at HubSpot?
Shauna Carroll is listed as Principal Program Manager, Customer Experience Management at HubSpot at HubSpot.
What is Shauna Carroll's email address?
AeroLeads has found 1 work email signal at @hubspot.com for Shauna Carroll at HubSpot.
Where is Shauna Carroll based?
Shauna Carroll is based in Ireland while working with HubSpot.
What companies has Shauna Carroll worked for?
Shauna Carroll has worked for Hubspot, Dell, and Johnson & Johnson.
Who are Shauna Carroll's colleagues at HubSpot?
Shauna Carroll's colleagues at HubSpot include Leigh Dixon, Robert Delgreco, Lukas Pleva, Hunter Godina, and Majed Alsaleh.
How can I contact Shauna Carroll?
You can use AeroLeads to view verified contact signals for Shauna Carroll at HubSpot, including work email, phone, and LinkedIn data when available.
What schools did Shauna Carroll attend?
Shauna Carroll holds Executive Development Programme, Leading For High Impact And Results from Ucd Michael Smurfit Graduate Business School.
What skills is Shauna Carroll known for?
Shauna Carroll is listed with skills including Management, Sales, Account Management, Crm, Teamwork, Microsoft Excel, Project Management, and Microsoft Office.
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