Shauna Gilbert Email & Phone Number

Results-driven Senior IT consultant with over 15 years of experience providing solutions to various IT problems for the private and government sectors. Highly skilled in rapidly adapting to new technologies, handling security updates to address vulnerabilities, and training the user community for efficient operations. Expert knowledge in troubleshooting printers, personal computers, physical and virtual servers, as well as mobile and network devices. Excellent analytical, logical thinking, and critical problem-solving skills. An enthusiastic team player with a can-do attitude, phenomenal time management, and excellent communication as well as presentation skills. CERTIFICATIONS-------------------• CompTIA A+• CompTIA Network+• CompTIA Security+• MCSA (Microsoft Certified Systems Administrator) on Windows Server 2003• MTA (Microsoft Technical Associate)• VCP3 (VMWare Certified Professional)• CMMI (Capability Maturity Model for Integration) Maturity Level 4/5 Organization KEY SKILLS-------------• Help Desk • Technical Support • Troubleshooting • Ticket Queue Monitoring • Team Mentorship • Documentation • Alert Escalation • Customer & Client Support • System Maintenance • Issue & Incident Resolution • Process Streamlining & Implementation • Hardware/Software Installation & Configuration • Firmware Upgrading • Workstation Management • Training • LAN/WAN Set-up • System Updating • Software & Network Security • System Troubleshooting • Report Generation • Auditing • System Testing • Network & Hardware Testing

Listed skills include Server Administration, Troubleshooting, It Operations, Vmware Certified Professional, and 6 others.

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  Strayer University

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