Shaun Hay Email & Phone Number

Telford, England, United Kingdom

Shrewsbury, England, United Kingdom

1st & 2nd line technical support for customers facing broadband issues. Internal contact for on-site engineers needing remote support on property visits.• Working with clients on a daily basis to help solve their issues remotely in a quick and efficient manner.• Support 3rd party contractors in their on-site work in an organized way• Managing conflicting priorities in a calm and effectively• Provide a friendly service to customers of all ages via phone and email• Responsible for creating, managing and escalating cases • Continuous updating of CRM and relevant departments• Handling a customer enquiries inbox and providing technical support• Monitoring and making changes to customers connections• Controlling difficult issues politely and effectively

Shrewsbury, England, United Kingdom

• Handling customer enquiries and providing technical support• Carrying out desktop surveys (establishing likelihood of FWA connection)• Booking in and offering installations• Managing difficult issues politely and effectively• Continuous updating of CRM and relevant departments• Following up appointments with potential new customers

Shrewsbury, England, United Kingdom

From my experience of working in the furniture industry and with covid in full force, I made the decision to start a new business retailing beds and mattresses online.• Dealing with customers via live chat, email, telephone and social media• Guiding customers through the order and delivery process• Managing customer satisfaction, feedback and taking appropriate action where necessary• Processing of orders to be manufactured and collected by courier• Liaising with suppliers to solve any problems that arose • Design and implementation of new website features on Shopify• Creation and monitoring of Google ad campaigns• Managing the day-to-day duties of the business• Cost analysis and report generation

Shrewsbury, England, United Kingdom

With my experience from previous jobs, I decided to open a furniture store. I managed the day to day running of the business along with being the point of contact for customers regarding sales, queries etc.• Managing the day-to-day business operation• Dealing with customers face-to-face or via telephone, email, live chat and social media• Managing customer expectations and supporting them with expert advice where needed • Liaising with suppliers to ensure orders arrive in a timely manner• Route planning, stock control & order management• Weekly advert creation and monitoring• Managing the warehousing/delivery crew

Telford, United Kingdom

Having worked for a furniture company previously, I managed to secure a 12-month customer service apprenticeship which turned into permanent employment.• Handling 60-100 live chat conversations per day• Dealing with customers via telephone, email, live chat and social media• Liaising with couriers and suppliers to solve problems• Assisting with the implementation of new features on the Shopify website• Daily report generation of sales• Order management to ensure goods arrived on time

Telford, United Kingdom

Dealing with clients from concept stage to full development of website.• Client acquisition• Creating templates and design samples• Coding in HTML and CSS• Graphics design in Adobe Illustrator and Photoshop• Writing and editing website copy

Telford, England, United Kingdom

Managing a full update and rebrand of the company website and marketing materials, as well as integrating new systems and creating successful ad campaigns.• Product and stock management• Liaising with suppliers for up-to-date product data and pricing• Integration of new e-commerce system• Design and rebrand of website• Marketing campaign management• Advertisement design for flyers, posters, local newspaper and in store POS

Telford, England, United Kingdom

As part of my GCSE’s, I had the opportunity to spend one day a week gaining valuable business work experience.• General administration and filing• Order processing and stock management via custom ‘WIP system’• Picking, preparing and despatching orders• Printing logos and heat transfers onto products• Quality control before despatch

As Level, It

Gcse, 7 A*-C