Shauna Johnson, Ms, Pmp Email & Phone Number

Atlanta, Ga, Us

Oakland, California, Us

• Lead project teams to timely completion, achieving measurable operational improvements.• Facilitate stakeholder alignment, enhancing cross-functional collaboration.• Identify and mitigate risks, ensuring smooth project execution and efficiency.• Foster partnerships to drive effective business decisions.• Oversee KPIF off-exchange implementation, ensuring seamless integration.• Champion change management initiatives, identifying improvement opportunities across teams. Develop strategic work plans to meet evolving business priorities and deadlines.• Analyze project risks and trigger events, implementing proactive solutions. Utilize data-driven insights to optimize resource allocation and project outcomes.

• Oversee implementation of functional requirements for Patient Portal via MHS GENESIS capability upgrades.• Ensure that patient expectations/requirements remain priority in MHS GENESIS sustainment. • Facilitate discussion and working sessions to create, analyze and drive product roadmap for Patient Experience workstream. • Collaborate with PMO government leadership, DHA HI, LPDH and Accelerator teams to assess overall product health and work to document and implement solutions. • Monitor & escalate risks and issues related to Patient Portal / Experience product. • Served as Risk and Strategy Liaison for all Baseline Project Managers across each workstream area. As primary liaison, I worked with PM to identify and assess all potential risks early and suggest mitigation plans. • Participated as PMO POC for all SETR events, daily and weekly meetings as required for the Patient Experience team. • Served as Patient Experience POC for questions regarding Patient Portal product (e.g., current priorities, active / emerging products, risks & issues).• Maintained all Patient Experience documentation including real time reporting on current, emerging and backlogged projects. • Prepare presentation and project status for MPR, QPR, RMB and Summits as required for project related to Patient Portal / Experience. • Facilitated project meetings (e.g., MHSG Patient Portal Working Group) and ensure accountability for all action items required by vendor partners and any related groups. • Collaborate with patient engagement working groups and other stakeholders to meet requirements for an improved Patient Portal experience including Oracle and LPDH partners.

Dallas, Tx, Us

• Lead cross functional teams to complete projects or program deliverables within allotted timeline and budget.• Oversee project/program scope and objectives, guide activities of a project/program team.• Collaborate across organizations and teams to achieve process improvements.• Author various project resource documents and create a system for better version control.• Foster relationships with the legal department, vendors and stakeholders to champion contracts associated with compensation project(s).• Develop detailed work plans, schedules, estimates, resource plans, and status reports.• Conduct project/program meetings and is responsible for project/program tracking and analysis.

Spartanburg, South Carolina, Us

• Collaborate and lead cross functional initiatives to deliver PUBLIQ Enterprise platform products.• Meet with existing customers to observe current workflows and discuss business and functional requirements.• Research and collaborate with Marketing teams to document patterns and trends.• Directed the project initiative for the first product in the PUBLIQ Plus Series tax suite, CAMA.• Directed the development of PUBLIQ Plus Series CAMA application with current sales over $500K.• Collaborated with Marketing initiative to increase customer products and new customer product sales by 30%.• Led efforts with Marketing team to develop Go-To-Market Strategy.• Deliver and Execute Customer Engagements by delivering high-level demonstrations/presentations.• Directed the re-allocation of resources to leverage team strengths, increasing production by 40%.• Directed and participated in the process to build product Roadmaps.• Executive joint effort to establish a product vision using research, community feedback, and market trends.• Led the coordination in all requirements’ efforts for stakeholders and cross functional teams.• Own the end-to-end product lifecycle for Enterprise features/capabilities.• Orchestrated cross-functional initiatives, aligning stakeholders to deliver PUBLIQ Enterprise platform products and execute go-to-market strategies• Optimized resource allocation, boosting production efficiency and significantly enhancing customer product sales through targeted marketing initiatives• Leveraged market trends and community feedback to establish product vision, managing end-to-end lifecycle using Agile and Scrum methodologies

Atlanta, Georgia, Us

*Cross functionally collaborated with multiple departments within Grady, Emory, and Morehouse to transform health communication IT applications; ie. Smart Suite’s Spok Mobile giving it's users the ability to access full directories to send secure, HIPAA-compliant messages and notify Clinical Staff simultaneously with critical messages. *Shaped and supported the development and launch of PS best practices while mitigating risk; optimized maintenance and upgrades to support Grady Health System’s mission for patient safety.*Conceptualized and authored gap analysis for multiple applications in order to determine future state expectations and drive enterprise improvements and technical support efficiency.*Drove enterprise efficiency by reducing aged technical tickets in the queue by 46%.*Championed project for scope, timeline, budget, resources, workflow, quality, contracted deliverables (including design, planning, estimating, scheduling, implementation, execution, milestone reviews, KPIs, and stakeholder reporting.

Indianapolis, Indiana, Us

*Spearheaded the Functional and Non-Functional needs, authored documents and collaborated with the DEV team; Software Development Lifecycle Process, Agile and Waterfall methodology.*Supported Mainframe / SQL database using WGS, as well as B2 updates and improvements; optimized system performance of the healthcare ecosystem.*Piloted defect management using Jira, SharePoint, and Confluence; conducted performance feature testing and ensured technical solutions drove business needs.*Cross functionally collaborated with business, architecture, and infrastructure to drive client satisfaction.

Washington, Dc, Us

*Collaborated with COR business leaders and SME’s (Subject Matter Experts) to analyze business opportunities and perform end to end analysis; utilized contractual documents such as; PWS (Performance Work Statement) and BRD’s (Business Requirements Document) to identify the Client’s Functional and Non-Functional requirements, fostered change management.*Led Agile team management and scrum implementation; Software Development Lifecycle management tools (requirements management tools, code repositories, and defect management systems).*Coached and mentored the Technical Development teams to create User Acceptance Criteria, as well as the development team to drive the client's business needs; optimized subcontractors/vendors.*Drove implementation of the CUI application which completely automates the disability claims process in 1500+ sites and 300 VA Veteran Centers; holder of Security Clearance.*Won high levels of client satisfaction by effectively leveraging broad and deep IT and financial backgrounds - maximizing CRM.*Monthly and Quarterly, reporting on project performance.*Authored Create Epics and User Stories in preparation for development; backlog grooming using IBM Rational tools, JIRA and SharePoint.*Orchestrated project planning, project risks, project teams, change management, business analysis, and process re-engineering.*Shaped and supported design/UX, and Architecture team on wireframes/proto-types for Client demonstrations.*Facilitated and organized schedules for all stages of testing, to include, system and UAT.

*Drove the approval and deployment of new terms to VistA for multiple domains, as well as standardized reference files in the VistA problem list mandating selection of specific vocabularies; such as SNOMED CT. *Delivered, on time, the completion of all resource documents to include; Domain Compendium, POAM’s and multiple Map sets. *Collaborated with Project Managers, Data Base Administrators, Functional Analyst, Business Analyst, Subject Matter Experts, Governmental Executive Resources on architectural and technical research of VistA/DoD (EHR) clinical domains including scoping, defining and analyzing data to standardize terminology mappings.*Conducted weekly stakeholder meetings with various Domain teams, Technical Writer, and Subject Matter Experts to provide solutions.*VA Security Clearance

Master Of Science In Human Services, Human Services, General

Project Management Institute Member

Bachelors Of Arts In Liberal Studies