Shauna Larson Email & Phone Number

Personal Lines Operations Support Services Director

Eden Prairie, Mn

Ensure compliance of services operations with state and federal regulations through regular accuracy audits on a bi-monthly basis. Current West Region audit results are within 94% accuracy.Authorize and implement changes to systems and processes to gain efficiencies. Recent changes in work distribution provided optimal efficiency in maintaining seven day completion on requested changes from the customer. Prepare and analyze unit plans and reports to determine operational needs… Show more Ensure compliance of services operations with state and federal regulations through regular accuracy audits on a bi-monthly basis. Current West Region audit results are within 94% accuracy.Authorize and implement changes to systems and processes to gain efficiencies. Recent changes in work distribution provided optimal efficiency in maintaining seven day completion on requested changes from the customer. Prepare and analyze unit plans and reports to determine operational needs Develop staff through coaching, providing performance feedback, and establishing development plansEnsure exceptional customer service is achieved through services units by maintaining work submitted by field force to be complete within seven days of submissionCreates effective work environment by developing common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications Show less

Demonstrated leadership in managing six direct reports, systems, and projects to achieve department goalsEstablished, communicated, and implemented departmental plans, strategies and objectivesMaintained and supported business systems support managementLead by exhibiting influence and expertise to impact positive results in operating areaInfluenced positive outcomes while collaborating on project teamsConsistently develop staff through coaching, performance feedback, and… Show more Demonstrated leadership in managing six direct reports, systems, and projects to achieve department goalsEstablished, communicated, and implemented departmental plans, strategies and objectivesMaintained and supported business systems support managementLead by exhibiting influence and expertise to impact positive results in operating areaInfluenced positive outcomes while collaborating on project teamsConsistently develop staff through coaching, performance feedback, and development planningAnalyzed projects within Personal Lines or impacting Personal Lines to identify status, timelines and impacts on Operations Show less

Coordinated projects from inception to implementationMaintained, coordinated, and implemented consistent process and systems training strategy to ensure quality processingCommunicated project status and implementation timeline to keep all Personal Lines areas well informedDeveloped and updated reference materials, provided ongoing team communication on processing proceduresProvided system support for processing and underwriting systems. Provided process support for all phases of… Show more Coordinated projects from inception to implementationMaintained, coordinated, and implemented consistent process and systems training strategy to ensure quality processingCommunicated project status and implementation timeline to keep all Personal Lines areas well informedDeveloped and updated reference materials, provided ongoing team communication on processing proceduresProvided system support for processing and underwriting systems. Provided process support for all phases of policy processingDisplayed proficient speaking and presentation skills while providing training to varied audiences Show less

Bachelor Of Science (B.S.), Business Management

Associate Of Science Degree, Business

AIM - 44 Human Resource Management June 2008 AIM - 40 Management December 2007 Learning from Conflict September 2004 Perceptive.

Accounting

Education record