Operations Director
Current* Resourcing commercial contracts through the engagement of freelance Consultants and Coaches* Carrying out the recruitment and on-boarding of new Consultants and Coaches to address knowledge gaps and geographical needs across the United Kingdom* Managing internal staff to ensure all operational and financial requirements are carried out effectively and efficiently* Supporting business development colleagues in the production of tender responses, participating in follow up presentations * Providing Career Managment and Career Transition support to individuals and groups, through one-to-one coaching sessions and workshops on such topics as; 'Managing Teams Through Change', 'Consultative Committee Representatives Training', 'Job Search', 'Interview Preparation', 'LinkedIn', 'Business Start Up' and 'Lifestyle Choices/Retirement Planning'Selected Achievements:• Increased delivery capability by 150% within a 4-month period, utilising personal network to bring on board additional Consultants to support in the delivery of 2 major outplacement projects.• Designed new client onboarding process which resulted in initial contact being made within 24 hours of referral. Implemented to meet a throughput of some 700 individual clients in a 2-month period. • Developed the client centre, to provide a more immersive online platform experience in collaboration with provider, resulting in a significantly higher level of engagement.• Received outstanding feedback from corporate sponsor for an outplacement project in South Wales, which resulted in a 99% resettlement rate.• Sole responsibility for the roll out of the annual Consultants and Coaches conference. Putting together the agenda, identifying and inviting guest speakers.
