Oversaw and provided direction to the administrative functions and financial performance of three NCQA certified outpatient primary care clinics. • Collaborated with Medical Directors and technical analysts to develop, test and implement improvement practices that resulted in increased preventative health measures. • Partnered with key leadership to ensure operations supported our strategic goals and met our performance measures. Additionally, ensured operations were performed in compliance with NCQA certification and institutional guidelines. • Monitored and analyzed utilization reports and financial data confirm operational effectiveness and mitigate issues in collaboration with management and key support staff across multiple locations. • Managed a $9.2M operational budget for three clinics which include the development and monitoring financial activities. Developed variance reports and presented to key stakeholders on a monthly basis. • Tracked 36 physician’s productivity, billing practices and developed reports to communicate key results and performance. • Managed the human resource activities of 21 non-clinical staff that included registration personnel, data/system analysts, financial and administrative specialists to ensure their responsibilities and performance objectives were met.

Managed and directed the operational and financial activities to support the divisional clinical goals and the strategic goals set forth by the Vice President of Research Foundation. • Managed $9M budget to sustain the inpatient clinical services and research operations.• Collaborated with key leaders to develop and expand clinical services that successfully led to the implementation of a Hospitalist program at Niswonger Children’s, located in Johnson City, TN. This expansion increased our financial portfolio $1.2 annually for two years. Additionally, this program provided a gateway for the institution to promote and expand other business efforts. • Monitored budget for trends and variances and provide written analysis on a monthly basis. • Hired, trained, and managed 11 full time exempt and non-exempt support staff, consisting of Financial Analyst II, Administrative Assistants, Clinical Research Coordinators and Project Specialists.• Ensured all components of grants submission were in compliance to NIH and institutional standards. Also ensured divisional systems and processes were effective in monitoring awarded grants. • Collaborated with the other CCHMC divisions to develop and implement programs that improved clinical outcome and family experience. This effort resulted in the development and implementation of a Family Resource Center for families who required additional training and support services.

Effectively monitored the day to day clinical operations of 6 satellite offices ensuring patient flow, access and utilization were on target. • Hired, trained and supervised 21 clinical and non-clinical support staff consisting of Access Service Representatives and Intake Coordinators. • Represented the division lead in the system build, implementation and optimization of electronic medical record (EPIC). This system implementation impacted 5 satellite outpatient clinics and specialty clinics. • Effective change agent that assisted in leading the transformation practices of 21 long term staff and 30 clinical providers. • Reduced performance gaps for Access Representatives and Intake Staff by identifying and implementing quality improvement initiatives; utilized peer- to-peer reviews to ensure accurate and consistent processes were maintained while increased team motivation.• Successfully developed, monitored and evaluated staff performances; decreasing division’s insurance denial rate from 11% to 6%. • Collaborated across division lines that developed new multidisciplinary clinics, implementing effective procedures for optimal patient care.

Responsible for the financial management of NIH funding and other grants sources that supported the research for Allergy and Immunology. • Tracked the revenue and expenses for the division ensuring they are on target with the budget and communicated the financial status to key personnel. • Assisted with the management of the human resource functions for the division that included performance evaluations, hiring and termination of administrative staff.

• Managed 30+ employees in a complex environment, ensuring compliance with best practices and guidelines set by regulatory boards and government standards. • Developed and prepared fiscal budgets to meet the financial goals of the agency.• Evaluated and monitored program outputs based on a Continuous Quality Improvement process resulting in all programs achieving or exceeding a 95% threshold. • Developed / implemented consolidation plans that reduced overhead by 10% and improved efficiency. • Maintained a 95% staff retention rate in a difficult social service environment.

Successfully led a team of senior level management in the development and implementation of the agency’s Training Institute for internal and external human service professionals.