Brand strategy and design.

Successfully manage projects and deliver them smoothly - on brief and on budget.Build and nurture key relationships with clients to fully understand the objectives of each project. Interpret project briefs and manage expectations, deliverables and challenges.Effectively brief tasks in to internal teams.Continuously follow-up on agreed activities, project budgets and reporting.Refine the workflow to help deliver the best work in the most efficient way possible.Cultivate an efficient culture that allows dedicated time for creative thinking and personal development.

Campaign project management of intuTrafford Centre, intuMilton Keynes and Europe’s largest retail centre, intuMetrocentre - delivery of print and digital design, marketing and advertising.Working with peer agencies to deliver high spend media campaigns for the University of Edinburgh Business School.Delivery of production ready assets to external suppliers - across a host of bespoke specs.

Project management of print and digital design, at times working closely with clients internationally. Multi-channel social media management - creation of content, strategies and calendars. Implementing and maintaining SEO best practice across a host of sites.In-house and brand copywriting. Blog writing for client and agency - covering news, marketing, business, sustainability, finance and design. Daily client contact and managing relationships, financial planning, invoicing, forecasting and management of WIP reports to track progress in-line with budgets. Production and adherence to SOW and timescales on both a macro and micro level.Assisting in the creative direction of target audience, tone of voice and brand naming led by the Creative Director. Content production for brand workshops targeted at local startups and small businesses.

Managing substantial property portfolio - both commercial and residential. Producing information packs and marketing materials for present and prospective tenants.Building and maintaining relationships with tenants, managing payments and expenses.

Managing around 300 accounts across Scotland and England - from small independent retailers to medium sized high street chains.Responsibility of 3 key service areas; North Lanarkshire, South Lanarkshire and Cumbria. Visiting regularly to inspect tablets, provide training and maintain client relationships. Working to strict time deadlines managing large revenue projects.Management and responsibility of correct use company CRMs to record stock health, status and connectivity and client management across SalesForce and Cisco Meraki.Presenting at launch events for several service areas to existing and future merchants and stakeholders.

Tending to customer and product queries, whilst ensuring a quality level of customer service both at the till and on the shop floor.Using the voice headset to locate and maintain stock.Calling customers to assist them with their orders and reservations.Achieving a high level of sales and Product Care targets, as part of a sales team and also as an individual.Training temporary staff members across stock control, till functions, customer service and financial duties. Relaying customer concerns to line managers and working with both closely to resolution.

• Tending to current and potential customer queries through various means of communication – telephone, email, fax, written letters etc.• Creation and updating of databases, both online and using Excel• Creating newsletters for the parents of the campers and mailing these through• Calculating total invoices and gathering Counsellor surveys to mail these to 200 campers per session, totaling 800 children.• Manning the Camp Store. Receiving deliveries, stock-taking, organising retail space and running the Store as a 2-man pop-up project that I was responsible for.• Organising the mail for both campers and staff.• Working with both upper management, my peers and young children.

• Vehicle Sales• Customer Management• Event Organisation and Management• Project Management• Social Media Management

• Till trained to provide customer service at the main stand.• Tending to customers on the floor. • Maintaining a high standard of cleanliness and keeping up the eco-centric programme.• Working as part of a team to meet group targets, and individual goals