Shauna S. Email & Phone Number

Goal oriented, self motivated, analytic professional with over 20 years of superior customer service, operations, and data entry experience. Strong problem solver who readily adapts to change. Able to juggle multiple priorities and meet deadlines without compromising quality. Works independently and/or within a team exceeding expectations. Proven ability to interact positively with staff at all professional levels (internal and external). My goal is to obtain a position in business administration, customer service, operations, marketing, and/or research utilizing experience and education. I am looking to advance professionally and open to new challenges. Deliver business results through a best-in-class customer experience, exemplary sales partnerships, and an engaged, empowered workforce. The internal advocate for our business customers. Build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. Work to drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. Use excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions.