Shaun Bennetts is a Senior IT Leader with experience in Operations, Service Management and Transformation across both private and public sectors. at Agena Group. They possess expertise in it service management, itil, it strategy, outsourcing, service management and 44 more skills. Colleagues describe them as "Shaun is very experienced in introducing and delivering ITIL's Service Delivery and Service Level Management policies and procedures. He continues to bring a wealth of Operational and Managed Service knowledge to many in house and out sourced IT Support organisations. Shaun is very Customer focused and continues to demonstrate his ability to successfully introduce governance and compliance in the form of negotiating Service Level Agreements with very Senior Stakeholders whilst… Show more" and "Shaun is a very experienced ITIL Service Management professional, and at the time I worked with him he was leading the restructuring of the organisation’s Service Management function. His extensive Service Management knowledge and organisational insight had led him to introduce current and effective processes and procedures to revitalise the whole ITSM role. As a naturally charismatic and infectious leader Shaun was able to enthuse the existing workforce to deliver the changes needed… Show more"