Shaun Candray

Shaun Candray Email and Phone Number

Customer Service / Customer Support / Contact Center / Call Center Manager @ Valant
seattle, washington, united states
Shaun Candray's Location
Seattle, Washington, United States, United States
Shaun Candray's Contact Details
About Shaun Candray

Customer and metrics-driven strategic leader, with expertise building top-tier customer service and support organizations. Excels at driving a customer obsessed culture, managing senior level escalations and high priority crisis events. Expertise at analyzing operational processes, identifying opportunities, utilizing best practices and innovation to drive efficiencies in the organization. Strong ability to manage cross functional business initiatives that achieve consistent operational and financial results. Thrives at developing, leading and retaining high performing employees and teams, who are accountable for their results and future career development. Action oriented, enthusiastic change leader, who creates a culture of engagement and trust, inspires and motivates others. Industry experience spans E-Commerce, E-Learning, Telecommunications and Wireless, Technology, Telematics, Internet (SaaS).CORE COMPETENCIES • Customer Service and Call Center• Team and Change Leadership• Operations and Performance Management• Staff Hiring, Training, Mentoring and Onboarding• Contact Center Design and Management• Dashboards, Metrics, KPI Implementation• Workforce Scheduling and Planning • Tech Support, Quality and Operational Efficiency • Crisis Management and Incident Resolution• Executive Reporting and Forecasting• Process Improvement, Best Practices Implementation• Employee Engagement and Recognition Programs

Shaun Candray's Current Company Details
Valant

Valant

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Customer Service / Customer Support / Contact Center / Call Center Manager
seattle, washington, united states
Website:
valant.com
Employees:
70
Shaun Candray Work Experience Details
  • Valant
    Manager Customer Support Services
    Valant Jun 2021 - Present
    Seattle, Washington, United States
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  • Dreambox Learning
    Senior Manager, Systems & Solutions
    Dreambox Learning Apr 2019 - Feb 2020
    Bellevue Washington
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  • Zonar Systems
    Senior Manager, Customer Support
    Zonar Systems Jan 2016 - Feb 2018
    Greater Seattle Area
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  • Zonar Systems
    Help Desk Manager
    Zonar Systems Feb 2011 - Jan 2016
    Greater Seattle Area
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  • Amazon.Com
    Business Development Representative
    Amazon.Com Jun 2009 - Feb 2011
    Greater Seattle Area
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  • Amazon.Com
    Technical Account Manager
    Amazon.Com Oct 2007 - Jun 2009
    Greater Seattle Area
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  • Alltel Communications, Inc.
    Sr. Data Technical Support Trainer
    Alltel Communications, Inc. Sep 2006 - Sep 2007
    Greater Seattle Area
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  • Alltel Communications, Inc.
    Technical Support Trainer
    Alltel Communications, Inc. Aug 2005 - Sep 2006
    Greater Seattle Area
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  • Western Wireless, Inc.
    Customer Services Trainer
    Western Wireless, Inc. Jul 2000 - Aug 2005
    Greater Seattle Area
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  • Western Wireless, Inc.
    Communications Specialist / Trainer
    Western Wireless, Inc. Oct 1996 - Jul 2000
    Greater Seattle Area
    View

Shaun Candray Skills

Customer Service Training Training Delivery Process Improvement Leadership Management Call Center Cross Functional Team Leadership Customer Experience Business Development Vendor Management Technical Support Business Process Improvement Invoicing Call Centers Account Management Project Management Program Management Salesforce.com Telecommunications Team Leadership Team Building Microsoft Office Sales Customer Relationship Management

Shaun Candray Education Details

Frequently Asked Questions about Shaun Candray

What company does Shaun Candray work for?

Shaun Candray works for Valant

What is Shaun Candray's role at the current company?

Shaun Candray's current role is Customer Service / Customer Support / Contact Center / Call Center Manager.

What is Shaun Candray's email address?

Shaun Candray's email address is sc****@****box.com

What is Shaun Candray's direct phone number?

Shaun Candray's direct phone number is +120687*****

What schools did Shaun Candray attend?

Shaun Candray attended Eastern Washington University.

What skills is Shaun Candray known for?

Shaun Candray has skills like Customer Service, Training, Training Delivery, Process Improvement, Leadership, Management, Call Center, Cross Functional Team Leadership, Customer Experience, Business Development, Vendor Management, Technical Support.

Who are Shaun Candray's colleagues?

Shaun Candray's colleagues are Sravs M, Jason Quinn, Camron Lee, Jenni Monillas, Kie Wagner, Trista Winnie Fraser, Latoya Riddles.

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