Shaun Candray Email & Phone Number

Customer and metrics-driven strategic leader, with expertise building top-tier customer service and support organizations. Excels at driving a customer obsessed culture, managing senior level escalations and high priority crisis events. Expertise at analyzing operational processes, identifying opportunities, utilizing best practices and innovation to drive efficiencies in the organization. Strong ability to manage cross functional business initiatives that achieve consistent operational and financial results. Thrives at developing, leading and retaining high performing employees and teams, who are accountable for their results and future career development. Action oriented, enthusiastic change leader, who creates a culture of engagement and trust, inspires and motivates others. Industry experience spans E-Commerce, E-Learning, Telecommunications and Wireless, Technology, Telematics, Internet (SaaS).CORE COMPETENCIES • Customer Service and Call Center• Team and Change Leadership• Operations and Performance Management• Staff Hiring, Training, Mentoring and Onboarding• Contact Center Design and Management• Dashboards, Metrics, KPI Implementation• Workforce Scheduling and Planning • Tech Support, Quality and Operational Efficiency • Crisis Management and Incident Resolution• Executive Reporting and Forecasting• Process Improvement, Best Practices Implementation• Employee Engagement and Recognition Programs

Listed skills include Customer Service, Training, Training Delivery, Process Improvement, and 21 others.

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  Eastern Washington University

  B.A.