I am a dedicated and enthusiastic IT professional with over 30 years’ experience working in a variety of job roles across financial services, media and publishing.Proven track record in various areas of expertise, including technical support, successful implementation and delivery of key projects to tight deadlines, design and delivery of technical training programmes, change management and disaster recovery.Passionate about client service and realise the importance of collaboration, working with many global teams when dealing with technical queries. Enjoy being part of a successful and productive team and thrive in highly pressured and challenging working environments.Will go that extra mile ensuring technical queries are prioritised, investigated and addressed in a timely manner and where applicable, service enhancement requests are raised to help minimise service downtime for future events. Varied technical skills base combined with the ability to develop creative and innovative solutions to complex problems. Ability to communicate complex technical issues to a global audience that are clearly understood.Able to work well on own initiative and seen as an approachable individual who enjoys helping others, often referred to as a “Go to person” for knowledge and advice, no matter how trivial this may be.Ideally I would like a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this. I would like to identify any potential career paths going forward that I could successfully adapt to, enjoy, that is rewarding and where I am adding value. Areas of strength include:Strong Team Player | Clear Communicator | Strong Problem Solving and Analytical Skills | Quick Learner | Technical Training | Proactive | High Integrity | Highly Motivated and Committed | Project Management | Collaboration | Technical Support | Implementation and Support | Collaborator | Disaster Recovery | Service Management (Incident, Problem, Release)
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Development Support EngineerMphasis Jul 2022 - Dec 2024London, England, United KingdomProviding in depth 3rd level development application support working back at Refinitiv London (LSEG) on a contract basis working full time for Mphasis Consulting Ltd. -
Development Support EngineerRefinitiv, An Lseg Business Oct 2018 - Dec 2020London, England, United KingdomSame as previous role within Thomson Reuters but now working for Refinitiv following Blackstone-led consortium purchase of Finance and Risk Division from Thomson Reuters. -
Development Support EngineerThomson Reuters Feb 2012 - Oct 2018London, England, United KingdomProvided in depth 3rd level development application support for Elektron applications with teams based in Hong Kong, London and St. Louis.Key achievements and responsibilities included:• Provided technical support to various teams within the company including 1st and 2nd level Global Operational and Front Line teams, liaised with Development and Product Support teams as and when required.• Developed a deep understanding of Elektron applications as part of Thomson Reuters real time network providing $6.25 billion in revenue to over 40,000 customers and 400,000 end users across 190 countries. • Designed and delivered training programmes to Global Operational teams working remotely across time zones, always providing personal attention and objective feedback.• Regularly instigated service enhancements with Development and Product teams, using JIRA.• Ensured 85% of Service Cloud cases resolved within development support without development assistance (excluding cases where a software defect existed). -
Senior Implementation EngineerThomson Reuters Sep 2010 - Feb 2012London, England, United KingdomPresented for deployment development changes for Thomson Reuters legacy real time core and distribution network to Operational groups globally, following the Thomson Reuters change control process and tracking accordingly using tools such as Service Manager 7. Key achievements included:• Introduced a process to review release documentation which was required where a system change (e.g. software release) could cause potential service disruption to the client base. This could be due to for example an inadequate instruction within the release documentation leading to incorrect deployment.• Provided assistance as a Subject Matter Expert (SME) for the legacy real time core and distribution network.
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Senior Operations EngineerThomson Reuters Aug 2007 - Sep 2010Role involved the implementation of new production systems and providing 2nd and 3rd level technical support for the legacy real time distribution network. Provided out of hours cover on a callout basis as required.Key achievements included:• Achieved numerous cost savings and introduction of new products and services within the company as part of regular project work assigned and ensuring service downtime was kept to a minimum.
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Technical Trainer/Learning SpecialistThomson Reuters Oct 2005 - Aug 2007London, England, United KingdomPerformed training analysis on training requests sent to the Global Technical Training team, developing training material and then delivery to a mostly Global Operations audience, either via classroom or e-Learning, some of which involved overseas travel. Regular dialogue with Development and Product teams was required to gather required information to produce the training programme, some of which had to be delivered in challenging timescales to take advantage for example of potential cost savings. Needed to ensure test labs set up as appropriate to allow hands-on as part of the training delivery.Key achievements included:• Delivered a business wide ‘back to basics’ training programme which resulted in all global products and services being supported effectively. • Designed and delivered a technical training programme globally to support a new collection network inherited following a business acquisition. Despite a lack of documentation and challenging timescales, achieved a successful rollout which resulted in significant cost savings for the business.
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Project ManagerThomson Reuters May 2005 - Oct 2005London, England, United KingdomWorked on secondment as a Project Manager on IDN Keystone within 1st level Operations. Role involved identifying and ensuring all 1st level Operations associated tasks for the project were carried out and the production of relevant documentation (e.g. Project plan, Risk register).
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Senior Network ControllerThomson Reuters Sep 2002 - May 2005London, England, United KingdomRejoined 1st level support as a Senior Network Controller, job description as mentioned previously but with the added role of providing assistance where necessary to Shift Management staff.
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Operational Project ManagerThomson Reuters Mar 2001 - Sep 2002London, England, United KingdomRole involved project managing Reuters global operational projects from project initiation to completion. Tasks would include establishment of a core team of members whose role would help achieve the project goal and the production of relevant documentation (e.g. Project plan, Risk register).
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Implementation And Support ExecutiveThomson Reuters Jan 1999 - Mar 2001London, England, United KingdomProvided 2nd level support for Reuters production IDN systems, performing change management and project management of any major changes on the Reuters production network.
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Network ControllerThomson Reuters Jan 1992 - Jan 1999London, England, United KingdomTasks involved providing 1st level support on all Reuters production systems within the Transactions, Monitor and Integrated Data Network (IDN) ensuring an efficient service was provided to all our internal/external customers. Whilst working in Network Control was actively encouraged to take on project work. An example of this would be to ensure the implementation of a new production system within the operational environment was successfully deployed and would involve working with various other Reuters departments (e.g. Development, Implementation & Support etc.).In June 1996 I was seconded to work on the Global Network Control Centre (GNCC) project. The aim of this project was to provide the facility to be able to perform remote management of production systems from the London and Singapore GNCC sites. Tasks I was actively involved in during the projects lifetime included testing of the Operational Services Network (OSN) and production of relevant documentation (e.g. Project plans, test scripts, Method of Working etc.).During the above secondment I was also tasked to provide a training programme which would be utilised for the training of new Network Control staff.
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Computer OperatorThomson Reuters Nov 1987 - Jan 1992London, England, United KingdomTasks involved working on all Reuters production systems within the Transactions, Monitor and Integrated Data Network (IDN). During my time in the group I was promoted to Senior Computer Operator and then shortly afterwards to Shift Supervisor.
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Computer ProgrammerHouse Of Fraser Sep 1985 - Nov 1987Victoria, England, United KingdomDeveloped software written in COBOL for the electronic point of sale (EPOS) network within the company’s department stores. Provided development support for any software/user related problems. -
Junior Computer ProgrammerPiccadilly Computer Services May 1984 - Sep 1985Stanmore, England, United KingdomTrained as a Junior Programmer which involved developing accounting software written in COBOL.
Shaun Wright Education Details
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Harrow Weald 6Th Form College -
Salvatorian College
Frequently Asked Questions about Shaun Wright
What is Shaun Wright's role at the current company?
Shaun Wright's current role is Ideally looking towards a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this..
What schools did Shaun Wright attend?
Shaun Wright attended Harrow Weald 6th Form College, Salvatorian College.
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