Development Support Engineer
Providing in depth 3rd level development application support working back at Refinitiv London (LSEG) on a contract basis working full time for Mphasis Consulting Ltd.
Jul 2022 - Dec 2024
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Shaun Wright Email & Phone Number
Ideally looking towards a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this.
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Role
Ideally looking towards a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this.
Location
London Area, United Kingdom, United Kingdom
Who is Shaun Wright? Overview
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Shaun Wright is listed as Ideally looking towards a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this. based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Shaun Wright.
Shaun Wright previously worked as Development Support Engineer at Mphasis and Development Support Engineer at Refinitiv, An Lseg Business. Shaun Wright studied at Harrow Weald 6Th Form College.
Profile bio
About Shaun Wright
I am a dedicated and enthusiastic IT professional with over 30 years’ experience working in a variety of job roles across financial services, media and publishing.Proven track record in various areas of expertise, including technical support, successful implementation and delivery of key projects to tight deadlines, design and delivery of technical training programmes, change management and disaster recovery.Passionate about client service and realise the importance of collaboration, working with many global teams when dealing with technical queries. Enjoy being part of a successful and productive team and thrive in highly pressured and challenging working environments.Will go that extra mile ensuring technical queries are prioritised, investigated and addressed in a timely manner and where applicable, service enhancement requests are raised to help minimise service downtime for future events. Varied technical skills base combined with the ability to develop creative and innovative solutions to complex problems. Ability to communicate complex technical issues to a global audience that are clearly understood.Able to work well on own initiative and seen as an approachable individual who enjoys helping others, often referred to as a “Go to person” for knowledge and advice, no matter how trivial this may be.Ideally I would like a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this. I would like to identify any potential career paths going forward that I could successfully adapt to, enjoy, that is rewarding and where I am adding value. Areas of strength include:Strong Team Player | Clear Communicator | Strong Problem Solving and Analytical Skills | Quick Learner | Technical Training | Proactive | High Integrity | Highly Motivated and Committed | Project Management | Collaboration | Technical Support | Implementation and Support | Collaborator | Disaster Recovery | Service Management (Incident, Problem, Release)
14 roles
Shaun Wright work experience
A career timeline built from the work history available for this profile.
Development Support Engineer
Same as previous role within Thomson Reuters but now working for Refinitiv following Blackstone-led consortium purchase of Finance and Risk Division from Thomson Reuters.
Oct 2018 - Dec 2020
Development Support Engineer
- Provided in depth 3rd level development application support for Elektron applications with teams based in Hong Kong, London and St. Louis.Key achievements and responsibilities included:
- Provided technical support to various teams within the company including 1st and 2nd level Global Operational and Front Line teams, liaised with Development and Product Support teams as and when required.
- Developed a deep understanding of Elektron applications as part of Thomson Reuters real time network providing $6.25 billion in revenue to over 40,000 customers and 400,000 end users across 190 countries.
- Designed and delivered training programmes to Global Operational teams working remotely across time zones, always providing personal attention and objective feedback.
- Regularly instigated service enhancements with Development and Product teams, using JIRA.
- Ensured 85% of Service Cloud cases resolved within development support without development assistance (excluding cases where a software defect existed).
Feb 2012 - Oct 2018
Senior Implementation Engineer
- Presented for deployment development changes for Thomson Reuters legacy real time core and distribution network to Operational groups globally, following the Thomson Reuters change control process and tracking.
- Introduced a process to review release documentation which was required where a system change (e.g. software release) could cause potential service disruption to the client base. This could be due to for example an.
- Provided assistance as a Subject Matter Expert (SME) for the legacy real time core and distribution network.
Sep 2010 - Feb 2012
Senior Operations Engineer
- Role involved the implementation of new production systems and providing 2nd and 3rd level technical support for the legacy real time distribution network. Provided out of hours cover on a callout basis as required.Key.
- Achieved numerous cost savings and introduction of new products and services within the company as part of regular project work assigned and ensuring service downtime was kept to a minimum.
Aug 2007 - Sep 2010
Technical Trainer/Learning Specialist
- Performed training analysis on training requests sent to the Global Technical Training team, developing training material and then delivery to a mostly Global Operations audience, either via classroom or e-Learning.
- Delivered a business wide ‘back to basics’ training programme which resulted in all global products and services being supported effectively.
- Designed and delivered a technical training programme globally to support a new collection network inherited following a business acquisition. Despite a lack of documentation and challenging timescales, achieved a.
Oct 2005 - Aug 2007
Project Manager
Worked on secondment as a Project Manager on IDN Keystone within 1st level Operations. Role involved identifying and ensuring all 1st level Operations associated tasks for the project were carried out and the production of relevant documentation (e.g. Project plan, Risk register).
May 2005 - Oct 2005
Senior Network Controller
Rejoined 1st level support as a Senior Network Controller, job description as mentioned previously but with the added role of providing assistance where necessary to Shift Management staff.
Sep 2002 - May 2005
Operational Project Manager
Role involved project managing Reuters global operational projects from project initiation to completion. Tasks would include establishment of a core team of members whose role would help achieve the project goal and the production of relevant documentation (e.g. Project plan, Risk register).
Mar 2001 - Sep 2002
Implementation And Support Executive
Provided 2nd level support for Reuters production IDN systems, performing change management and project management of any major changes on the Reuters production network.
Jan 1999 - Mar 2001
Network Controller
Tasks involved providing 1st level support on all Reuters production systems within the Transactions, Monitor and Integrated Data Network (IDN) ensuring an efficient service was provided to all our internal/external customers. Whilst working in Network Control was actively encouraged to take on project work. An example of this would be to ensure the.
Jan 1992 - Jan 1999
Computer Operator
Tasks involved working on all Reuters production systems within the Transactions, Monitor and Integrated Data Network (IDN). During my time in the group I was promoted to Senior Computer Operator and then shortly afterwards to Shift Supervisor.
Nov 1987 - Jan 1992
Computer Programmer
Developed software written in COBOL for the electronic point of sale (EPOS) network within the company’s department stores. Provided development support for any software/user related problems.
Sep 1985 - Nov 1987
Junior Computer Programmer
Piccadilly Computer Services
Trained as a Junior Programmer which involved developing accounting software written in COBOL.
May 1984 - Sep 1985
2 education records
Shaun Wright education
Education record
Harrow Weald 6Th Form College
Education record
Salvatorian College
FAQ
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What is Shaun Wright's role at their current company?
Shaun Wright is listed as Ideally looking towards a career change if possible and hoping with the experience and skills I have gained during my working life will help me to achieve this..
Where is Shaun Wright based?
Shaun Wright is based in London Area, United Kingdom, United Kingdom.
What companies has Shaun Wright worked for?
Shaun Wright has worked for Mphasis, Refinitiv, An Lseg Business, Thomson Reuters, House Of Fraser, and Piccadilly Computer Services.
How can I contact Shaun Wright?
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What schools did Shaun Wright attend?
Shaun Wright studied at Harrow Weald 6Th Form College.
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