Shaunda Davis Email & Phone Number

United States

Austin, Texas Metropolitan Area

• Provided assistance to higher graded specialist in the development of operating plans for assigned programs/areas and provided guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives.• Assisted in the coordination, and establishment of operating methods and procedures for accomplishment of project/mission. Established a system to review, control, and report on project statuses.• Accomplished various analytical studies and/or projects to resolve problems or improve effectiveness and efficiency of operating line or administrative support programs.• Conducted routine operational reviews, preparing program analyses/evaluations, and providing guidelines to meet established goals and objectives.• Developed operating plans for assigned programs/areas and provides guidelines pertaining to the effectiveness of program operations in meeting established goals and objectives. Operating plans impact organizational design, program staffing, and work procedures.• Recommended decisions for program staffing; developed changes in methods, procedures, and techniques to improve baseline measures; conducted studies of employee/organizational efficiency and productivity; and recommended changes and improvements in organization, staffing, work methods and procedures.

Austin, Tx

• Planned work to be accomplished by employees and adjusted short-term priorities in preparation of completed assignments. • Evaluated work performance of subordinates and made recommendations for outstanding performance recognition and disciplinary action.• Advised, counselled, and instructed employees on both work and administrative matters• Monitored inventory and production adjusting as necessary to balance out inventory.• Performed operational reviews, prepared program evaluations, and provided guidelines pertaining to the effectiveness of program operations.• Planned, scheduled, and conducted work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations.• Utilized conventional techniques to gather, assemble, and analyze facts, draw conclusions, and devise alternatives.• Prepared & drafted reports and other substantive guidelines and materials.• Recommended changes and/or alternative methods, processes, and techniques to improve program and administrative procedures.• Coordinated training of detailed employees from RCO and DPO.• Identified developmental and training needs of employees, organizing training according to those needs.

Austin, Tx

• Communicated daily goals via email, TEAMS, and verbal communication.• Followed PCD calendar to ensure all cycle work is being processed.• Worked with SAs and IT on requests for assistance from ISRP, RPS or SCRIPS users concerning problems with the terminals and/or system to reduce production problems, especially when transmittals are done.• Submitted BEARS request for managers & employee personnel new to the department.• Monitored work in progress in order to detect unusual production delays, problems caused by unforeseen contentions, needs to adjust priorities in order to move small jobs past large jobs that are awaiting completion of other processing, and work with operations personnel to detect and resolve common or unusual operating problems or failures.• Attended meetings and conferences on system integration and problem solving and maintains liaison with functional and technical personnel using existing system.• Received and responded to requests for assistance from ISRP, RPS, SCRIPS, or ELF users concerning problems with the terminals and/or system. Provided input or modified procedures, operating instructions, and working guides for assigned activities.• Monitored fall-out rates closely, and/or error trends. Developed and recommended resolutions and initiated actions to correct problems/errors.• Analyzed methods to identify measured accomplishments, and progress.• Planned, scheduled, and conducted work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations.• Recommended changes and/or alternative methods, processes, and techniques to improve program and administrative procedures.• Performed operational reviews, program evaluations, and guidelines pertaining to the effectiveness of line program operations and proposing recommendations and conducting studies of employee/organizational efficiency and productivity.

Austin, Tx

• Planned work to be accomplished by subordinates, set and adjusted short-term priorities.• Evaluated work performance of subordinates through weekly/monthly IPRs. • Advised, counselled, and instructed employees on both work and administrative matters.• Interviewed candidates for positions in the unit, recommended appointments, promotion, or reassignment to such position• Identified developmental and training needs of employees, provided, and arranged training. • Participated in production meetings by gathering production data and communicating inventory volume and production.• Coordinated training & trained remote teams in Memphis and ITIN detailed employees.• Monitored inventory and production adjusting as necessary to balance out inventory.• Implemented processes to increase production and create efficient workflow.• Performed operational reviews, prepared program evaluations, and provided guidelines pertaining to the effectiveness of program operations.• Prepared briefings and reports (i.e., project report, staff papers, manuals, and directives.) • Gathered, inputted, and reported production and volume for RAIVS/IVES to operations and HQ.• Fulfilled & investigated OAR cases from TAS using IDRS command codes, PHOREF & RTR.• Recognized volume issues prior to escalation and applied measures for effective resolution.• Conducted reviews of work processes, programs, studies of workflow, etc. in order to achieve the objectives outlined by the Manager, PAS, Compliance, or the Quality Assurance Program Manager.• Planned, scheduled, and conducted work processes and related administrative activities to identify actual or potential problem areas, trends, deficiencies, or other similar factors affecting operations.• Performed operational reviews, program evaluations, and guidelines pertaining to the effectiveness of line program operations and proposing recommendations and conducting studies of employee/organizational efficiency and productivity.

Austin, Tx

• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.• Received and routed business correspondence to correct departments and staff members.• Reviewed order data to verify transactions and shipping dates.• Strategically distributed administrative tasks among staff and provided guidance to promote performance.• Monitored usage of office supplies and contacted vendors to place new orders for replenishment.• Arranged meetings for data clerks and coordinated resources for use by all attendees.• Provided ease of access and navigation for important data and compiling, organizing and uploading organizational documents into the operation’s shared drive database.• Informed and supported business leaders through consistent communication and administrative support duties.• Recognized volume issues prior to escalation and applied measures for effective resolution.• Lead team of nine (9) members to test the RPA program by guidance, training while gathering and providing data on the program.• Fulfilled & investigated OAR cases from TAS using IDRS command codes, PHOREF & RTR.

Austin, Texas, United States

• Entered numerical data into databases with speed and accuracy using 10-key pad.• Reviewed documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information.• Brought documents into compliance with required format or initiate action to obtain or clarify information not otherwise available.• Identified and properly route correspondence (e.g., letters, powers of attorney, etc.) to appropriate function for processing.• Interpreted taxpayer's intent from available data and completed documents in required formats.• Identified and review Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code returns appropriately.• Prepared documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from returns; removes staples and paper clips; and makes necessary repairs to ensure documents are scannable.• Performed original entry, character identification, and/or data validation functions.

Austin, Texas, United States

• Prepared daily work plans and developed team member work schedules.• Managed staff of 20+ employees to include supervisors and crew leads.• Conducted training and provided coaching to improve operations by establishing per- formance and training plans.• Completed P&L statements and analyzed data daily to improve operations & increase bottom line profits by managing controllable accounts.• Planned and conducted weekly manager meetings to set performance & sales goals.• Analyzed data to pinpoint bottlenecks in production and used SWOT analysis to highlight areas of opportunity.• Created and maintained positive relationships with customers & vendors.• Adjusted to unusual sales trends which required on spot problem solving & critical thinking skills.• Managed labor & food cost per restaurant allowable budget of 31% of net income.• Successfully implemented new focus surrounding customer satisfaction, customer experience, and product quality which increased sales by 26%.• Planned & coordinated marketing events to increase customer base.• Created company interview questions for team members & management candidates.• Trained and developed team members from entry level positions to management positions which included Team Leaders, Assistant Managers, and General Managers.• Performed standard operations procedures monthly to ensure that all team members were following procedures and to ensure business was in compliance with all regulations.• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.